Easy to use good UI small in size anyone can use it my job made easy in fele but sometimes it's not working.

It's graphical user interface, it's amazing, coming to functionality its great field management, can done many things in single click.

Fantastic solution available to track and manage your field teams. Definite increase in productivity and return on investment.

The features like attendance and tracking options are super convenient. The inbuilt messaging module was very great.

It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files.

Some times data get lost due to network problem.

Smooth and the functions are very good to use.easy to contact to the client and close if process is also good.

It is very easy to operate and to explain also. Soft copy of Service card is also send to customer within a minute.

Great features like  Re-assign of calls when you can't complete the task, attendance, dashboard calendar  like there are many great features.

Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.

Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.

Great Solution - Enables efficient tracking -  Cost effective Saas Model.

Excellent application with many features and  alert feature is great when a task is assigned or modified.

The spare part validation tool with a camera option to validity the spare part is the best, its best and reduces a lot of effort to validate the part.

FieldEZ is extremely easy to use and navigate within the features and customer support team is really good to troubleshoot my problems.

Easy to use and very user friendly many more to steps all are very easy the jobs if we can roll back easy that I'll be really fair to me is save time right.

Excellent customization options available, the app is simple and easy to navigate. CRM integration made easier with zoho.

Unable to remove unwanted fields. Auto pick based on customer name not functioning.

Extremely simple and powerful application for field service management. Seamless integration with major CRM & BI tools.

The location editing feature need to be there because if the location is wrong then we can correct the location.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

FieldEZ is a hybrid field service management (FSM) solution that helps organizations manage their field operations through automated job scheduling and work order management. The solution can either be deployed on-premise or hosted in the cloud.


FieldEZ allows technicians to locate customers, diagnose problems and decide on the corrective action from their mobile devices. The solution also features ticket management, auto-scheduling and assignment. Field technicians are automatically assigned jobs based on proximity, availability, priority, skill and work-load. It helps field workers to collaborate with other team members and share information and invoices to capture customer signature and feedback.


Additionally, FieldEZ supports integration with various third-party systems that include QuickBooks, Sage, SAP, Salesforce and Zoho CRM. It also offers customizable options for creating specific workflows and business processes and adding a company logo and custom data fields. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



LongDescription

Work Order Creation

Electronic Payments

Status Tracking

Customizable Reports

Activity Tracking

Dispatch Management

Contract/License Management

Electronic Signature

Group Scheduling

Invoice Management

Attendance Management

Customer Database

Recurring Appointments

Class Scheduling

Job Management

Calendar Management

Customizable Fields

Scheduling

Data Import/Export

Multi-Location

Self Service Portal

QuickBooks Integration

Technician Management

Configurable Workflow

Mobile Access

Inventory Tracking

Compliance Management

Real Time Data

Groundskeeping Management

Routing

Resource Scheduling

Event Scheduling

For Field Service

Service History

For HVAC Companies

Workflow Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Time & Expense Tracking

Automated Scheduling

Work Order Management

Mobile App

Job Scheduling

Billing & Invoicing

Accounting Integration

Audit Management

Real Time Reporting

Irrigation Tracking

Inventory Control

Contact Database

Monitoring

Employee Scheduling

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Warranty Tracking

Quotes/Estimates

Drag & Drop

Third Party Integrations

Location Tracking

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

30-Day Free  |  No setup costs  |  No minimum user requirement  |  Volume discounts for large user base

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FieldEZ

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Multi-Channel Management

Access Controls/Permissions

Session Recording

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Call Recording

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

FieldEZ vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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