This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.

Good service and support. Excellent overall value especially if using mobile apps.

They have the WORST customer service. They do not answer phones and assume you can figure it all.

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process.

I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market.

The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.

How easy it is to use the system and how how adaptable to my needs is.

Horrid Program - Only use it because I am required to by my Franchisor.

So far so good, we've only been using it off 4 days now. It seems like it will be much better than our previous software, but it's difficult to tell for sure until we get through the learning curve.

We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff.

The best thing about the app is the live support that will help you step by step for everything.

I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge.

The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.

The professionalism has enabled us to focus less on being price competitive and more on a better service.

Nothing but pain and loss of income and hatred from our employees for using it.

The software is easy to use and implementation time is short. Especially if migrating from Service CEO.

The ability to manage our regular servicing and customise to each customers requirements is amazing.

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.

Loss of data, inconsistencies between different devices.

Great app for phones, great app for a desktop, easy to use and easy to understand.

I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful.

Excellent management tool for service companies.

It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous.

I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis.

Some more robust alternatives exist in the same price ballpark.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email.

Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures.


Contract/License Management

Task Scheduling

Invoice Management

Job Management

Calendar Management

File Storage

Inventory Tracking

Real Time Data

Historical Reporting

Estimating

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Online Time Clock

Customizable Forms

Payment Collection in the Field

Up to 2 users with Starter plan of $49/mo

Freshdesk vs Field Service Management

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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