eFax vs Google Workspace

RATING:

4.0

(61)

eFax has 61 reviews and a rating of 3.95 / 5 stars vs Google Workspace which has 11875 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (61)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 12, 2024
July 20, 2022
Pros/Cons
  • Pros

  • While faxing is quite antiquated, the healthcare industry has not yet widely adapted a replacement. Until then, this seems to be the next best thing.
  • Obviously it does integrate well, it's basically pretty easy to use (if you can operate a regular fax machine, you can run eFax), and it's been around a while.
  • Cons

  • Felt I was double billed during sign-up process because I was charged to get a local phone number.
  • We changed after getting consistent complaints from clients and other providers that they're faxes were not going through.
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  • Pros

  • G-suite support was outstanding, I was able to create my domain and website seamlessly, customer service is supportive and available to guide you through every step.
  • So easy to use and pleasing to the eye. I like it so much more than Outlook and love the cross functionality and collaboration abilities.
  • Cons

  • Terrible layouts, and awful (dangerously poor) support. Hard to access support and when you do they do more harm than good-do not trust that they know what they are doing.
  • The biggest issue I have with GSuite is it's terribly confusing to figure out how to log in if you have multiple Gmail accounts.
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Pricing Range
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos