Fiix vs ITS Dispatch

RATING:

4.45

(588)

Fiix has 588 reviews and a rating of 4.45 / 5 stars vs ITS Dispatch which has 300 reviews and a rating of 4.44 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.45 / 5 (588)
4.44 / 5 (300)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
January 20, 2023
December 9, 2022
Pros/Cons
  • Pros

  • Helps to manage assets and schedules quite well. Tracking is simple to use and nice and functional.
  • An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.
  • Cons

  • M working on cancelling our account but the customer service is what ruining my relationship with FIXX.
  • There are two items of frustration. Creating reports in Fiix is a giant pain.
  • Pros

  • It is easy to use and provides the info need to make decisions.
  • I like being able to see who clicks on our loads so I can follow up with them to see if they have questions.
  • Cons

  • Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do.
  • There is no support available for problems on weekends. Bill of Ladings need to be more customizable.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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