Freshdesk vs Zendesk

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

Although the interface is clean and simple, I personally find it a little too simple occasionally. Configuring the email side of it is not as simple as you would like if you are using office 365.

The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

Background workflow good but still not as flexible as others, Salesforce service cloud for example.