Homecare Homebase is a cloud-based automation solution for hospice and home care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by the Continuity of Care Document (CCD) specification. It provides prompts, reminders and notices to field clinicians to inpsoftut and shares information with back office and others. The solution offers a customizable dashboard for monitoring key performance indicators (KPIs).

Homecare Homebase provides billing feature using integrated checks along with features such as HHRG scoring, progress notes, medication tracking etc. The solution keeps the user updated regarding any regulatory changes by providing regular system training and updates. It provides management reporting tools for cap management, referral development and resource allocation.

Support is offered via phone and email. The solution is suitable for home care and hospice industry players of all sizes.

Dashboard
Dashboard
Dashboard
Clinical outcomes
Clinical outcomes
Field Worker Productivity
Field Worker Productivity
Home Health model
Home Health model

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8



24 Reviews of Homecare Homebase

Overall rating

2.5 / 5 stars

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Dawn from Hospice of the comforter. Advent health.

Specialty:  Hospice Care

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

NOT suitable for hospice inpatient units

You sold management a bill of goods. Pretty sure they paid too much for this terrible system.

Pros

Nothing.totally inappropriate fo. TIME consuming. So much repetition for so little information. Set up for intermittant visits. Too much back office requirement that impedes flow of information. Does not interact with hospice pharmacy so all meds have to put in twice. Calls for answers to questions before you can move on where there is no appropriate answer available

Cons

Soc is too time consuming. Hard to retrieve information that is useable for continued pt care.too complicated but not flexible. This has been a nightmare to use.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Top billing software but has some downfalls....

Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Laurel from Team Select Home Health

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Functionality

August 2018

Great Homehealth software

Pros

Homecare Homebase allows all of your field clinicians a digital process to enter time worked and patient notes instead of shuffling paperwork back and forth to the office.

Cons

Training for this software could be streamlined more.

Muhammad from Beaumont Home Care

Specialty:  Home Health Care

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Worst home care software, Period.

Stay a way from it as much as u can!!!

Pros

Clinicians can't lie about the actual in home time. Less paperwork to take home once u get in the flow of it.

Cons

Every regular visit is almost like an initial assessment. Lot of redundancy in different sections. Documenting Vitals is like going back and forth hundred times. If u check some sections, it will force u through thousands of questions which are mostly unnecessary. Can't do visits if u haven't completed the last visit. And on and on and on and on and on.......... Patients think we are playing video game on the tablet.

Mike from Curo Health Services

Specialty:  Home Health Care

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Product!

Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB.

Pros

Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!

Cons

They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine.

June from Cornerstone VNA

Specialty:  Home Health Care

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Data Driven

We are fairly new to the system - the key to success is to follow the HCHB processes as they are like a well oiled machine, and seriously consider changing agency process to work effectively within the system

Pros

Real Time Data Analytics, ease of clinical use. Our field clinicians are now completing 80% of documentation in the home!

Cons

very workflow oriented so there is not alot of leeway for real time process issues or changes. System is authorization driven which if not processed quickly can hold up patient care

Zach from Bayada Home Health Care

Specialty:  Home Health Care

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Powerful home care and hospice automation software

Pros

HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients.

Cons

HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs.

Bevan from Medical

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Many ways to get the job done.

Pros

On a desktop, the software is easy to use and has many different ways of getting the same task done.

Cons

If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself.

Bob from Worldview ltd

Specialty:  Home Health Care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great with integrations

Pros

Provides many benefits with integration. Integrated with Worldview for document scanning and fax tracking.

Cons

Needs to focus on enhancing scanning to be more efficient with barcode scanning. Support can be lacking.

Tom from Home health

Specialty:  Home Health Care

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2017

like wrestling a 500lb gorilla every morning

Pros

Ease of going thru the routine visit assessment'
Sync is easy and quik.
Speed is adequate.
Voice recognition is skechy at best

Cons

might be just the organization I work for but
: changes in dr orders that need to be authed prior to scheduling visit. Make for missed visits.
: too time consuming to change a routine visit to a dischange or discharge to routine visit.

Shannon from Hospital & Health Care

Specialty:  Home Health Care

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Home Health RN

They really need to higher RN's to help them improve the Language utilized, cut down double charting within the system, improve wound care charting which is completely and utterly useless as it stands. SOC with Allscripts 1hr... SOC with HCHB 3hrs minimum.

Pros

Medications are easy to enter.There is an available drug reference guide within the library. Integrated map for client locations.

Cons

Too many to count! Charting a SOC takes about two hours longer to chart than all scripts. scheduling issues related to case management and crossing over of care. Supply ordering is a nightmare. Honestly, I could go on and on.

Talhia from Rishavena Home Health Care Agency, Inc

Specialty:  Home Health Care

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

June 2017

You've got options.

You've got options. Explore them before settling on Homecare Homebase.

Pros

I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them.

Cons

The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again.

Lisa from Aquinas Home Health

Specialty:  Home Health Care

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2017

Data Drive System

Pros

Good product to help track visit time, documentation and travel. End user able to document at home where care provided.

Cons

Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation

Vani from Homecare VNA

Specialty:  Home Health Care

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

May 2017

Benefits of Homecare Homebase

easily used on tablets

Pros

Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes

Cons

agency has to pay for better utilization of various tools, otherwise can't think of anything negative.

Lynette from Aquinas Home Health

Specialty:  Home Health Care

Number of employees:  201-500 employees

Ease-of-use

Functionality

April 2017

Very specific documentation needs

Pros

Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy.

Cons

Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain

Jasmine from Amedisys Home Health

Specialty:  Home Health Care

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Terrible

Time waster with 1,000's of repeated questions. Why do I need to repeat my answer 3 different times? Coworkers hate it, patients hate it because I'm in their house twice as long, just documenting. Same pay, double the work.

Pros

None whatsoever.

Cons

See above.

G from CHPCC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Not Clinically Practical or User Friendly

It does not produce a clinically functional note to communicate what is actually happening with the patient. It takes a lot of effort to get into and out of notes. You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes. It goes down often.

Pros

Web based

Cons

Information not easily accessible or clinically practical
System goes down and they are not responsive

Gina from Home care

Specialty:  Home Health Care

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

January 2017

Horrific and unnecessary hundreds of questions and tabs

The clinician, nurse or therapist will spend more time in the patients home documenting the hundreds of questions that are not all necessary. So a regular visit will be over an hour and if you have cars to perform such as wound vac, pic care, labs, IV, pill box, wound. Care, expect the additional time over the 45 min to hour documenting. A loss of money and you will work much more with no compensation. Additionally, my patients fall asleep during assessment and documentation, and I had to wake them 2 or 3 times during.

Pros

It allows minimal error

Cons

You will work double but paid the same, unnecessary questions, very lengthy.

Clay from Western Summit Rehabilitation

Specialty:  Home Health Care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Not a fan of this inflexible system

This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops.

Pros

The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about.

Cons

The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment.

samantha from Home health nurse

Ease-of-use

Customer support

April 2016

No wat

This is without a doubt the worst the home healthcare charting system ever madeyou will get the joy of dealing with continuous updates that do not improve the basic flaws in the system you do not chart against the goals you actually write in with you cannot attach photos to a visit so that you can see your wound there are no codes for UAVs there is no section for urine test and you have to write that The vital signs are not friended this system absolutely sucks


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