--- title: "Homecare Homebase Software Reviews, Demo & Pricing - 2026" description: "Review of Homecare Homebase Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/home-health/homecare-homebase-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / Homecare Homebase Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/)[Alternatives](https://www.softwareadvice.com/home-health/homecare-homebase-profile/alternatives/) # Homecare Homebase Review From $1/one time 1 plan Wondering if Homecare Homebase is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Homecare Homebase 2.8 [(53)](https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/) Pricing Starting at $1.00 one time ### About Homecare Homebase Homecare Homebase is a cloud-based automation solution for home-based care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by compliance requirements for each offered service line (Home Health, Hospice, Personal Care and Private Duty). HCHB provides prompts, reminders and notices to field clinicians to input required documentation and shares information with agency management and others. The solution offers a customizable reports and HCHB Analytics for monitoring key performance indicators (KPIs). The HCHB software empowers agencies of all sizes, from enterprise to start-up, with advanced functionality across care coordination, data analytics, eligibility management, revenue cycle management, workforce management, and more. The platform ensures complete and accurate documentation, reduces billing mistakes, and supports person-centered care. HCHB's interoperability tools, including custom integrations and APIs, enable seamless data sharing across the healthcare community to enhance patient care. Homecare Homebase's billing features use integrated c... hecks and is updated each year to remain compliant with new regulatory changes. It provides management reporting tools for cap management, referral development and resource allocation. Homecare Homebase has an intuitive design that enables clinicians to quickly capture detailed documentation at every patient visit. The software also streamlines critical functions like revenue cycle management and workforce management. In addition to the core software solutions, HCHB provides valuable supplementary services such as Revenue Cycle Services, Help Desk Staffing, Coding Services, Analytics, Smart Scheduling, and Consulting. HCHB is committed to advocating for its customers and their patients, as evidenced by its responses to CMS proposed rules on behalf of the home-based care industry. Homecare Homebase provides the tools and functionality agencies need to deliver exceptional care and drive long-term success. It is developed by nurses who understand the unique challenges of the industry. Do you work for Homecare Homebase? [Manage this product listing](https://www.g2.com/products/homecare-homebase/claim_requests/new?auto=true) Wondering if Homecare Homebase is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. ## Homecare Homebase User Interface ## Popular Homecare Homebase Alternatives Main Product Homecare Homebase 2.8 [(53)](https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/) Ratings Breakdown - 2.57Ease of use - 2.89Value for money - 2.88Customer support - 2.92Functionality Pricing Starting at $1.00 one time Get Price Alternative Product [Hospice Tools](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/) 4.7 [(166)](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.65Value for money - 4.67Customer support - 4.45Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Careficient](https://www.softwareadvice.com/home-health/careficient-profile/) 4.5 [(59)](https://www.softwareadvice.com/home-health/careficient-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.58Value for money - 4.67Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Qualis](https://www.softwareadvice.com/product/497082-Qualis/) 4.8 [(9)](https://www.softwareadvice.com/product/497082-Qualis/#reviews) Ratings Breakdown - 4.56Ease of use - 4.78Value for money - 5.0Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) 4.8 [(191)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.74Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [myUnity](https://www.softwareadvice.com/home-health/devero-hh-profile/) 4.1 [(143)](https://www.softwareadvice.com/home-health/devero-hh-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 3.87Value for money - 3.91Customer support - 3.97Functionality Pricing Available upon request Get Price ## Homecare Homebase Pricing and Plans Starting price: $1.00 one time Free Trial Free Version Basic $1.00 one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Homecare Homebase Features - Features of Homecare Homebase Activity Tracking Alerts/Notifications API Appointment Management Assessment Management Audit Management Automated Scheduling Bereavement Management Billing & Invoicing Calendar Management Care Plan Management Charting Claims Management Client Management Clock In/Out Compliance Management Credential Management Customizable Forms Customizable Reports Document Management Document Storage Electronic Signature Employee Management EMR/EHR Financial Reporting Forms Management GPS HIPAA Compliant Historical Reporting Home Health Care Management Insurance Management Medication History Medication Management Mobile Access Mobile Alerts Monitoring Multi-Location Patient Database Patient Intake Patient Records Management Payroll Management Physician Portal Quality Assurance Real-Time Data Real-Time Notifications Records Management Referral Management Referral Tracking Reminders Reporting & Statistics Scheduling Task Management Third-Party Integrations Time Tracking by Client Volunteer Management Workflow Management ## Homecare Homebase User Reviews ## Homecare Homebase customer ratings - Overall rating: 2.8/5 - Total reviews: 53 ### Rating distribution - 5 stars: 12 reviews (23%) - 4 stars: 9 reviews (17%) - 3 stars: 8 reviews (15%) - 2 stars: 4 reviews (8%) - 1 star: 20 reviews (38%) ### Secondary ratings - Ease of use: 2.6/5 - Value for money: 2.9/5 - Customer support: 2.9/5 - Functionality: 2.9/5 --- ### Ok, I guess? - Overall rating: 5/5 - Reviewer: Rebecca D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to. #### Cons You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this. --- ### HCHB has been a partnership success - Overall rating: 4/5 - Reviewer: Katy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience for our company who moved from a smaller vendor to HCHB. We knew with this change it would dilute the attention some since HCHB has a lot of customers but all and all they do an excellent job still giving us the attention we need to be successful on the product and the implementation team was top notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements. #### Cons Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user. #### Reasons for choosing Homecare Homebase HCHB had more features and I knew it was the better pick even with the price point difference. It was worth the investment to be on a product we knew could support our growth in the long term. #### Reasons for switching to Homecare Homebase Healthcare First wasnt an option so selected other. HCF was our EMR and was not able to keep up with an agency our size both in speed of the system but also features. We were ready to move to bedside charting with tablets and HCF was not in a place to support this. #### Vendor response Katy, Thank you for sharing your insights. We are glad to hear you've had a good experience partnering with HCHB and look forward to helping your organization grow! Replied September 2024 --- ### Strongly do not recommend this EMR - Overall rating: 1/5 - Reviewer: Vera J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Truly terrible. In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I liked almost nothing about this product. I transitioned to it from a proprietary EMR which was built basically off PDFs of their paper forms, and from Epic, which is big and complicated but customizable #### Cons Homecare Homebase is essentially like typing your documentation into a word document with prompts. It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework. #### Reasons for switching to Homecare Homebase Hospice was bought by a private equity company who did not want to pay for a premium product --- ### It does what it needs to - Overall rating: 4/5 - Reviewer: Rocky H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix". With no help troubleshooting past those two responses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare. #### Cons Trainings leave something to be desired. It's a lot of prerecorded video that isn't engaging or captivating to the audience. #### Vendor response Thank you for your feedback. Replied March 2026 --- ### Homecare Homebase-A Homebase and Homerun if you are in healthcare! - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall HCHB has been very helpful in my life working in healthcare daily. It helps keep me on track with my Workflow. I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. There is a report for everything you need and is easy to use if you are a billing specialist too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing. The ease to fax documents out of HCHB. The Workflow really helps you keep your tasks in order. Which everyone knows is helpful when you are multitasking with phone calls! We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run. #### Cons I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders. I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click. #### Vendor response Sarah, Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! We are committed to continuing to make improvements to our EHR, so I have passed on your suggestions to our product team as well. Replied March 2025 --- ### Performed poorly. - Overall rating: 3/5 - Reviewer: Sandra C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I would describe my overall experience as a flop. I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it. I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase. Right away the poor layout caused time management to suffer. Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance. Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints. The importance of research and reviews is something I won't forget -- ever again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros - Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States. #### Cons - Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support. #### Reasons for choosing Homecare Homebase Because HCHB was located only an hour or two away and I felt that I could trust them. #### Reasons for switching to Homecare Homebase Because my superiors asked me to find something new. --- ### Field RN user - Overall rating: 1/5 - Reviewer: Nancy M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Poor so far #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Can sync quickly. That's it. Being able to use small device is kinda of nice . #### Cons From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic. #### Reasons for switching to Homecare Homebase Don't know I'm field staff Sure it cheaper --- ### Great Experience. Super user friendly! - Overall rating: 5/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that it's user friendly and easy to use for someone not very tech-savvy. It's greatly helped my team in so many ways! #### Cons Nothing comes to mind. Everything has been great! My experience thus far as been more beneficial than not! #### Vendor response Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! Replied March 2026 --- ### Not The Most Friendly EMR Software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Homecare Homebase gets the job done, however it has a lot of unnecessary clutter that proviers must go through in order to get to the bottom line. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Homecare Homebase is not the most friendly EMR software I have used while providing home based hospice care. It does try to make things easier, such as providing prepopulated responses you can choose from, tracking your miles from patient to patient and good IDG tools. #### Cons Homecare Homebase could streamline things, espeically for social workers and chaplains as they are extremely nurse focused. Documenting a new patient visit can take a lot of time, especially going through all of the new patient flows. --- ### Scheduling Aid - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall content with use. Use it weekly at part-time job and makes clocking in super easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to clock in and out of work as well as view schedule. Good way to keep on top of job and communicate with team members. #### Cons Can be confusing to navigate on mobile device and still haven't figured out full its'capabilities yet. --- Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/home-health/homecare-homebase-profile/reviews/) ## Homecare Homebase Popular Comparisons [Hospice Tools vs Homecare Homebase](https://www.softwareadvice.com/home-health/homecare-homebase-profile/vs/hospice-tools-emr/)[Careficient vs Homecare Homebase](https://www.softwareadvice.com/home-health/careficient-profile/vs/homecare-homebase/)[myUnity vs Homecare Homebase](https://www.softwareadvice.com/home-health/devero-hh-profile/vs/homecare-homebase/)[ContinuLink vs Homecare Homebase](https://www.softwareadvice.com/long-term-care/continulink-profile/vs/homecare-homebase/)[KanTime vs Homecare Homebase](https://www.softwareadvice.com/home-health/homecare-homebase-profile/vs/kantime/)[MatrixCare Home Health & Hospice vs Homecare Homebase](https://www.softwareadvice.com/home-health/homecare-homebase-profile/vs/matrixcare-home-health-and-hospice/)[AxisCare vs Homecare Homebase](https://www.softwareadvice.com/home-health/axiscare-profile/vs/homecare-homebase/) [Compare All Alternatives](https://www.softwareadvice.com/home-health/homecare-homebase-profile/alternatives/) ## Other Top Recommended Private Duty Care Software [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) **4.5** (157) Recently recommended **32** times [InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/) **4.6** (93) Recently recommended **32** times [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) **4.7** (729) Recently recommended **24** times [WellSky Personal Care](https://www.softwareadvice.com/home-health/clearcare-profile/) **4.4** (277) Recently recommended **15** times Stuck Between Options? 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