Welcome Anywhere Software

4.27 / 5 (49)

About Welcome Anywhere


Welcome Anywhere is a cloud-based property management solution for hotels, guest houses, pubs and restaurants. The solution provides features such as guest billing, Facebook integration, payment processing and a customer database.

Welcome Anywhere includes an online customer portal, which enables customers to filter available rooms based on their requirements and book the room they want. This portal can also send discount codes to drive customer loyalty initiatives.

The solution can generate business performance reports and data visualizations to help make fact-based decisions. Welcome Anywhere can automate billing workflows and reduce manual overheads.

Welcome Anywhere accepts credit card payments and integrates with payment gateways such as Barclays ePDQ, Worldpay, PayPal, Sage Pay and SecureTrading.



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Supported Operating System(s):

Web browser (OS agnostic)

49 Reviews of Welcome Anywhere

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(24)

4 stars

(15)

3 stars

(9)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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October 2016

Adam from Sheene Mill

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Fantastic New Addition

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Pros

Service - Although not 24/7 they are still very good
Cloud based.
Integration with Epos.
Simple forms and reports.

Cons

More admin functions needed.
Updates to be quicker.

Response from Welcome Systems of Welcome Systems

Replied February 2017

Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs. We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

July 2017

Neil from Spanhoe Lodge

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Good customer service with knowledgeable staff. Luke & Ricky are great.

A fully featured PMS and POS system that meets all our requirements. Now we have also included call logging from our telephone system.

Pros

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Response from Welcome Systems of Welcome Systems

Replied July 2017

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback! We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you! We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing. As a teaser, look out for some really nice functionality coming shortly... Thanks for being part of the Welcome family, we really do appreciate it. All the best, John

November 2018

Catherine from The Jura Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Intuitive, reliable system

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Pros

It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system.
The reporting is useful.
The security of storing payment information has relieved a burden from our business.

Cons

The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails.
Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those.
Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Response from Welcome Systems of Welcome Systems

Replied December 2018

Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days. We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it. Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

April 2017

Colin from Plough Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2017

Great Product

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame. Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is. I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening! Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Pros

Ease of use & access

Cons

Couple of development requests not addressed, but generally little to complain about

Response from Welcome Systems of Welcome Systems

Replied April 2017

I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always. It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns. We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier. Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration. There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed. Many Thanks Hefin

December 2017

Elizabeth from Mannin Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

Very easy to use system with good functionality

Ability to undertake all of our operations simply and provide guests with reservation confirmations quickly, ability to check them in, post charges and check them out quickly. Keeps a good record of guests and accounting functions. Most of our work is in one place!

Pros

Simplicity of use, cloud based package so it's available anywhere, it does everything we need it to for a medium sized hotel.

All rooms are easy to see and the system allows us to custom design our reports and communication forms

Any requests for assistance are dealt with extremely quickly

Cons

Does not have every single feature we would like (but it has enough to provide what we need - i.e. it meets all of our needs, if not all of our wants!) There are very small niggles like it always goes back to the top of the screen when inputting data rather than staying static, but that is a small criticism.

Response from Welcome Systems of Welcome Systems

Replied December 2017

Hi Elizabeth and many thanks for your fantastic 9/10 review. Very much appreciated. You hit the nail on the head when you mention guests, as ultimately that's what we're all about. We want to give you products and functionality which allow and stimulate a great guest experience, which will have them coming back to your hotel. If we can free you up to do that, then we're doing our job. Keep an eye out for some great new functionality in Q1 2018, we think you'll love it. Thanks again Elizabeth, we very much appreciate your comments and business. John.

December 2017

Paul from The Walton Hotel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

A well rounded product with good customer support

Automation of bookings and links with OTAs for real time availability.

Pros

Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou.
The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps.

Cons

Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS.
Xero integration would also be useful!

Response from Welcome Systems of Welcome Systems

Replied December 2017

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much. I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there. Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming! Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in. All the best, John

December 2017

Eleanor from Golden Lion Hotel

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2017

Easy to use, great for remote working, like that you can colour code

Ability to work from home

Pros

User Friendly
Easy to change rates.
Live Chat
Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Cons

Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Response from Welcome Systems of Welcome Systems

Replied December 2017

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere! Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention. Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility. Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

April 2017

Marion from Babbacombe Bay Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

welcome systems

Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Pros

Ease of use

Response from Welcome Systems of Welcome Systems

Replied April 2017

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS. Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful. Regards Hefin

February 2017

Matthew from Woking Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Simple, Detailed and Essential

All Hotels need a Booking system, and Welcome offer us the perfect one with a highly detailed Booking software. We have easy access to all our bookings, invoices and rates with a few clicks. All our online rates are easily controlled, with any tech support a simple call away. Perfect and essential for a small Hotel.

Response from Welcome Systems of Welcome Systems

Replied February 2017

Good morning Matthew, Many thanks for your review, it is always pleasing to hear that our customers are finding that our product is adding value to their businesses, and that the system is making the process quick and easy to manage. Our team have worked hard to ensure that the system has intuitive functionality and are constantly developing more. Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, ¿Keep an eye out¿¿ Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App. Many thanks Welcome Team

December 2017

Caroline from Golden Lion Hotel & Restaurant

Review Source: Capterra