Welcome Anywhere Software


 

Welcome Anywhere is a cloud-based property management solution for hotels, guest houses, pubs and restaurants. The solution provides features such as guest billing, Facebook integration, payment processing and a customer database.

Welcome Anywhere includes an online customer portal, which enables customers to filter available rooms based on their requirements and book the room they want. This portal can also send discount codes to drive customer loyalty initiatives.

The solution can generate business performance reports and data visualizations to help make fact-based decisions. Welcome Anywhere can automate billing workflows and reduce manual overheads.

Welcome Anywhere accepts credit card payments and integrates with payment gateways such as Barclays ePDQ, Worldpay, PayPal, Sage Pay and SecureTrading.

 

Welcome Anywhere - Booking
 
  • Welcome Anywhere - Booking
    Booking
  • Welcome Anywhere - Rates
    Rates
  • Welcome Anywhere - Reporting
    Reporting
  • Welcome Anywhere - Accommodation details
    Accommodation details
  • Welcome Anywhere - Availability
    Availability
Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of Welcome Anywhere

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Neil from Spanhoe Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good customer service with knowledgeable staff. Luke & Ricky are great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Pros

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Source: Capterra
 

Monique from Cluanie Inn

April 2017

April 2017

Fantastic software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

After using a few different packages over the years and none of them doing everything that is needed I have finally found one that know what the hotelier wants. Well done guys your doing a great job

Source: Capterra
 

Marion from Babbacombe Bay Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

welcome systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Pros

Ease of use

Source: Capterra
 

Stuart from Thurnall Taverns Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

A PMS system looking forward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

The team at Welcome have made leaps and bounds in recent months with system development. The inclusion of Booking.com Bookingsuite has been a game changer.

Pros

Bookingsuite integration

Source: Capterra
 

Polly from Briarfields Hotel

April 2017

April 2017

Quite a few niggles.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Firstly, I like the ease of the booking chart, the ease of the menu, and the customer support.

However, I dislike not having a newspaper or car reg option, problems with print outs for bills and reg cards, it runs slowly on our system and that it loses data if you don't hit save immediately even if you stay on the same booking. Also, I think it should automatically log you off after a certain period of time.

Pros

Booking page, menu, customer support, automatic room charges,

Cons

No newspaper or car reg function - basics for a hotel?! Issues with saving, problems with everyday tasks like printing reg cards or bills...

Source: Capterra
 

Gareth from The Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Welcome Anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I have enjoyed using Welcome Anywhere due to its simplicity. Everything has been easy for me to learn due to the Tutorial Videos provided. Improvements could be made when taking group bookings for multiple rooms with different occupancy's. The system has proven a tad slow when loading certain reports but has never had an issue loading them eventually. As I have never used any kind of booking system software Welcome has been great for learning.

Pros

Simplicity

Cons

Group bookings

Source: Capterra
 

Callum from The Lodge

April 2017

April 2017

Room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The previous welcome system we used provided a lot less issues. Key functions like guest morning paper printable report and the option of being able to copy bookings as before would be beneficial. Departure invoices won't print in numerical order, Table bills wont charge over to rooms. Group booking is not as easy a the previous system. Customer support are good at getting in contact once a report has been issued but actually getting to the bottom of the issue never seems to be as straight forward. EOD reports always tend to load slowly and need to be refreshed numerous times before any figures load. The system seems to be a work in progress with room for improvements.

Source: Capterra
 

Carl from Briarfields Hotel

April 2017

April 2017

Efficient but room fro improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

With the majority of my experience being made with the previous software (unsure of name) I find this a lot quicker when making a basic reservation, that is all. Features such as group bookings can be tedious, notes on occasion not being saved. Constructing a breakfast list and a in house dinner list seems to take much longer than before. A News paper function would be handy. Most nights when trying to transfer table bills to rooms an error message often pops up? Not having the do not move option and being able to simply copy a booking would be the stuff of dreams. Invoices seem to print in a random order each time, not sure if this can be rectified in house?

Just a few small things could make this system 'perfect'.

Carl Howell

Source: Capterra
 

Rachel from Briarfields Hotel

April 2017

April 2017

Work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain.

However, the customer support is good, friendly and helpful when you're trying to sort these problems out.

Pros

The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from.

Cons

Group bookings, optional extras, syncing with epos.

Source: Capterra
 

Richard from Briarfields hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not quite there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

A good system with flaws. Group bookings a re not easy, can't add to them, bills printed in random order, not numerically , . I do like the end of day and report printing. Also the supprt is excellent.

Source: Capterra
 

Sarah from Briarfields
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Improvements still needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Compared to the previous welcome system we used this is hard work. Missing functions like papers an being able to copy bookings. Not having the do not move option. Optional extras is frustrating as you can't see them to edit or remove them. I do the accounts side which has been a challenge as the totals have been consistently out. Bills won't print in numerical order. We can't change the colour on the date bar. Group booking is not easy. The list goes on. I really feel it should of been more advanced before rolling it out to customers.

Pros

The end of night paperwork is easier

Cons

Listed on previous page

Source: Capterra
 

Gemma from Meadows Way Guest House
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Welcome Anywhere does everything we need and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a great experience with brilliant customer support during the change over from our old booking system and since. Works well and can be tailored to fit with us.

Pros

Easy to use and lots of information and support with how to use it. Colourful and easy to look at means we aren't ashamed of the customers seeing our system like we were before.

Cons

Peep function can get annoying so we have turned ours off. But it would be good to see the customers requests at a glance without having peep on.

Source: Capterra
 

Colin from Plough Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Pros

Ease of use & access

Cons

Couple of development requests not addressed, but generally little to complain about

Source: Capterra
 

Caroline from Cazade Inns Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Welcome anywhere impress and exceed expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we have only just started using you but the service has been excellent, rapid response to any queries, ease of technology- well done - keeps people in business ticking along

Pros

simplicity

Cons

nothing really good system

Advice to Others

only if you don't use it then do because it makes life so much easier

Source: Capterra
 

Brittany from The Lodge

April 2017

April 2017

A bit of a headache!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

We are all for moving with the times and making sure we aren't being left behind but I can't help thinking Welcome Anywhere was let loose without being fully ready.
Over 4 months later and we are still speaking with the support team on a regular basis with problems that need fixing. Problems we didn't have with the older bookings system. Regularly we have to chase a response and the answer is that the development team is dealing with it. Should all of these have been troubleshooted in the first place before going live?

Source: Capterra
 

Mohamed from Fownes Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

New System Go Live

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A little apprehensive at the start but we thought the videos were a great help. Once you find your way around the system it is easy to use. A few features we miss after using Welcome 21 for many years but overall Welcome Anywhere very good. The best bit is always having someone at the end of the telephone line when you get stuck. Many
Thanks to Luke and the rest of the team.

Pros

To be able to access from anywhere, being able to work from home is great. Sending an email direct to the guests

Cons

Cant copy a booking from one room to another, if you have a group you have to change confirm bookings one by one rather than do the whole group altogether

Advice to Others

Update so we can put on wake up calls and newspapers

Source: Capterra
 

Josh from The Lodge Hotel

April 2017

April 2017

Could do a lot better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel this software can do a lot better by making it a lot more hotel/user friendly. Comparing this to other software companies this is by far the most difficult software I have ever worked with. I also feel customer support majority of the time shrug you of with an excuse to why something went wrong.
I do have a list of things that could make life a lot easier but I don't think I have enough characters.

Source: Capterra
 

Martin from Bohopubco.Com
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

We have tried the others, this is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Any changes we want to make and need help with are dealt with quickly, we have a dedicated account manager who responds to emails speedily which is a breath of fresh air. All round great product.

Pros

Easy to use, good support when i need it.

Cons

I would like to display our lowest price, i.e., single occupancy.

Source: Capterra
 

Pauline from The Crown Inn

March 2017

March 2017

Welcome Anywhere review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy switch over to Welcome Anywhere and had lengthy phone call from welcome explaining all of the features and answering any queries from staff. Have found it easy to use and if any problems crop up , the support team guide us through over the phone.

Source: Capterra
 

gordon from the lindentree inn
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

the magnificent welcome anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we have been with welcome anywhere for the 3/1/2 years and they have always been extremely helpful. constantly updating there easy to use system and nothing is never a problem to them. we have recommended them to lots of other businesses.

Pros

easy access

Cons

not much

Advice to Others

no

Source: Capterra
 
 
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