Welcome Anywhere Software


 

Welcome Anywhere is a cloud-based property management solution for hotels, guest houses, pubs and restaurants. The solution provides features such as guest billing, Facebook integration, payment processing and a customer database.

Welcome Anywhere includes an online customer portal, which enables customers to filter available rooms based on their requirements and book the room they want. This portal can also send discount codes to drive customer loyalty initiatives.

The solution can generate business performance reports and data visualizations to help make fact-based decisions. Welcome Anywhere can automate billing workflows and reduce manual overheads.

Welcome Anywhere accepts credit card payments and integrates with payment gateways such as Barclays ePDQ, Worldpay, PayPal, Sage Pay and SecureTrading.

 

Welcome Anywhere - Booking
 
  • Welcome Anywhere - Booking
    Booking
  • Welcome Anywhere - Rates
    Rates
  • Welcome Anywhere - Reporting
    Reporting
  • Welcome Anywhere - Accommodation details
    Accommodation details
  • Welcome Anywhere - Availability
    Availability
Supported Operating System(s):
Web browser (OS agnostic)

42 Reviews of Welcome Anywhere

Showing 1-20 of 42

 

Start your review of Welcome Anywhere

Click to start
https://www.softwareadvice.com/hotel-management/welcome-anywhere-review/

Melody from Acacia Boutique/New Manila

February 2018

February 2018

One of the best software I¿ve ever used. Very easy to use .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can train front of house staff with or without computer knowledge with this software. A user friendly software

Cons

Once in awhile it does have a glitch moment. But usually the customer support are at hand to help .

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2018

April 2018

 

Hi Melody and thank you so for much for the fantastic review. I am so pleased that you find Welcome Anywhere easy to use and to train - we designed it that way!

Thank you for being part of the Welcome family, it means the world to us.

All the best
John

 

Steven from Victoria Warehouse Venue
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Welcome is very easy to use but reporting isn't very accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons

Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Review Source: Capterra
 

Caroline from Golden Lion Hotel & Restaurant

December 2017

December 2017

Ideal Hotel system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year

Cons

Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!).

All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same.

Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

 

Eleanor from Golden Lion Hotel

December 2017

December 2017

Easy to use, great for remote working, like that you can colour code

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to work from home

Pros

User Friendly
Easy to change rates.
Live Chat
Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Cons

Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere!

Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention.

Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility.

Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

 

Elizabeth from Mannin Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to use system with good functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to undertake all of our operations simply and provide guests with reservation confirmations quickly, ability to check them in, post charges and check them out quickly. Keeps a good record of guests and accounting functions. Most of our work is in one place!

Pros

Simplicity of use, cloud based package so it's available anywhere, it does everything we need it to for a medium sized hotel.

All rooms are easy to see and the system allows us to custom design our reports and communication forms

Any requests for assistance are dealt with extremely quickly

Cons

Does not have every single feature we would like (but it has enough to provide what we need - i.e. it meets all of our needs, if not all of our wants!) There are very small niggles like it always goes back to the top of the screen when inputting data rather than staying static, but that is a small criticism.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Elizabeth and many thanks for your fantastic 9/10 review. Very much appreciated.

You hit the nail on the head when you mention guests, as ultimately that's what we're all about. We want to give you products and functionality which allow and stimulate a great guest experience, which will have them coming back to your hotel. If we can free you up to do that, then we're doing our job.

Keep an eye out for some great new functionality in Q1 2018, we think you'll love it.

Thanks again Elizabeth, we very much appreciate your comments and business. John.

 

Mike from Ravenstone Lodge Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good straightforward product which works well with few issues, excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It handles our booking system and integrates with Booking.com and similar booking media. We avoid the risk of double bookings and other errors. Room rate adjustment is easy and quick.

Pros

Simple to use and does the job with minimum fuss, works well with few issues, excellent customer support.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Mike, thank you so much for the 10 out of 10. Your score is a real accolade as many larger, "heavier" (and more expensive) systems are now being rated lower than Welcome by real hoteliers. By sticking to our guns and being a little brave & bold, we have produced a system (and company!) which is fresh, innovative, contemporary, and very much "next generation" while recognising that guest experience is key.

Your rating suggests we are on the right path.

Thanks again Mike, it really means a lot. All the best, John

 

Paul from The Walton Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

A well rounded product with good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation of bookings and links with OTAs for real time availability.

Pros

Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou.
The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps.

Cons

Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS.
Xero integration would also be useful!

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much.

I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there.

Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming!

Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in.

All the best, John

 

Catherine from The Farm Burscough
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to use & great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Thank you, Catherine, for your review. It is so good to hear that our customers are finding the system (which we are continuously developing and updating!) easy to use and that it provides our customers with everything needed and more to help manage their hotels.
Welcome's aim is to always innovate, as we have with the 2-way integration with Bookingsuite, and there are many other fantastic features on the horizon, ready to help complement other features within the system. Finally, we are always looking for more feedback from customers about future technology - what do you want to see in a PMS? Any thoughts can shared with us at sales@welcome-systems.uk.
Again, many thanks for your review and I hope that you find the upcoming enhancements beneficial and useful.
Regards
Hefin

 

carly from Keystone House Ltd

December 2017

December 2017

Efficient software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments.
We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers.

 

Allan from The Mulberry Inn

November 2017

November 2017

Getting too complex sorry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The affordability is great and the help you get when you phone up is always terrific; the original features were good

Cons

Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly.
We will look forward to conducting some further training with the team shortly
Kind regards
Hefin

 

Neil from Spanhoe Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good customer service with knowledgeable staff. Luke & Ricky are great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Pros

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: July 2017

July 2017

 

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

 

Monique from Cluanie Inn

April 2017

April 2017

Fantastic software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After using a few different packages over the years and none of them doing everything that is needed I have finally found one that know what the hotelier wants. Well done guys your doing a great job

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Thank you, Monique, for your review. It is so good to hear that our experience as hoteliers and hospitality professionals is helping our customer with making efficiencies though Welcome Anywhere
We are continuously developing the system to ensure it remains easy to use and that it provides our customers with everything that they need.
Our aim is to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com revenue management portal and there are some other fantastic features on the horizon, such as the guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always listening to our customers for feedback in relation to future technology which they would like to see within the system, as such if you have any thoughts please feel free to share with us at sales@welcome-systems.uk
Again, many thanks for your review

Regards
Hefin

 

Marion from Babbacombe Bay Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

welcome systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Pros

Ease of use

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS.
Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk
Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful.
Regards
Hefin

 

Stuart from Thurnall Taverns Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

A PMS system looking forward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team at Welcome have made leaps and bounds in recent months with system development. The inclusion of Booking.com Bookingsuite has been a game changer.

Pros

Bookingsuite integration

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Stuart and thank you so much for the lovely review. I am glad that you are enjoying BookingSuite and the Welcome Anywhere system overall, and do keep an eye out for some other great new functionality coming soon (have you tried the TrustYou reviews pilot? Happy to set you up).

Thank you for recognising our forward thinking approach - we won't stop innovating!

All the best

John

 

Polly from Briarfields Hotel

April 2017

April 2017

Quite a few niggles.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Firstly, I like the ease of the booking chart, the ease of the menu, and the customer support.

However, I dislike not having a newspaper or car reg option, problems with print outs for bills and reg cards, it runs slowly on our system and that it loses data if you don't hit save immediately even if you stay on the same booking. Also, I think it should automatically log you off after a certain period of time.

Pros

Booking page, menu, customer support, automatic room charges,

Cons

No newspaper or car reg function - basics for a hotel?! Issues with saving, problems with everyday tasks like printing reg cards or bills...

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Polly and thank you so much for your review. Nice to meet you. We love that you like the booking chart, the sidebar menu and of course our first class support.

Sorry to hear that you are having internet speed problems at the hotel, our support team will be very happy to discuss how your own network can be improved at Briarfields. A good internet connection is important when running a web based PMS. Welcome Anywhere is running with a "ping" time of 55 milliseconds which is one of the fastest in the industry.

The issue at your site with printing is something your colleagues have mentioned, so we'll have a look at how network improvements might help.

What do you think to automatic number plate recognition? As an innovator in the sector, we are looking at that. Newspapers? Sorry to say but millennial generation guests are using their own devices for relevant content, so we are looking at hand held mirroring to replace newspapers.

Thanks again for your feedback. John.

 

Gareth from The Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Welcome Anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed using Welcome Anywhere due to its simplicity. Everything has been easy for me to learn due to the Tutorial Videos provided. Improvements could be made when taking group bookings for multiple rooms with different occupancy's. The system has proven a tad slow when loading certain reports but has never had an issue loading them eventually. As I have never used any kind of booking system software Welcome has been great for learning.

Pros

Simplicity

Cons

Group bookings

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Gareth and thanks for the review. It is great hear that as a new user of Welcome Anywhere you find the system very intuitive. We can't ask for more than that. Five stars for ease of use will make our developers very happy!

Best wishes, John

 

Callum from The Lodge

April 2017

April 2017

Room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The previous welcome system we used provided a lot less issues. Key functions like guest morning paper printable report and the option of being able to copy bookings as before would be beneficial. Departure invoices won't print in numerical order, Table bills wont charge over to rooms. Group booking is not as easy a the previous system. Customer support are good at getting in contact once a report has been issued but actually getting to the bottom of the issue never seems to be as straight forward. EOD reports always tend to load slowly and need to be refreshed numerous times before any figures load. The system seems to be a work in progress with room for improvements.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Callum and thanks for the review, the three stars all round are much appreciated. Hotel technology is moving very fast and we have to build our products for the tech-savvy guest. Newspapers are declining in popularity so we prefer to focus on content for the bring-your-own-device generation. Copy Booking is something that will land very soon and I think you will love it.

We do link with a number of epos systems (12 at the last count!) for charging bar and restaurant purchases to rooms, so it shouldn¿t be difficult to get to the bottom of your posting problems - that¿s what we do and thanks for referencing the great support. Sorry that the EOD loads slowly on your internet connection, perhaps the support team can do a speed check.

We¿re always innovating and never stop adding new features, and reinventing the old. In that respect we are always a work in progress, albeit 30 years in. That¿s what a great PMS is all about. Thanks again, John.

 

Carl from Briarfields Hotel

April 2017

April 2017

Efficient but room fro improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With the majority of my experience being made with the previous software (unsure of name) I find this a lot quicker when making a basic reservation, that is all. Features such as group bookings can be tedious, notes on occasion not being saved. Constructing a breakfast list and a in house dinner list seems to take much longer than before. A News paper function would be handy. Most nights when trying to transfer table bills to rooms an error message often pops up? Not having the do not move option and being able to simply copy a booking would be the stuff of dreams. Invoices seem to print in a random order each time, not sure if this can be rectified in house?

Just a few small things could make this system 'perfect'.

Carl Howell

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Carl and thank you for the fourth review from Briarfields and sixth from within your group! Lovely to see your five stars for ease of use and that you find the system so fast. We have invested a lot of time in our cloud hosted server infrastructure, which gives 99.9% uptime and a very fast user experience. How wonderful that, in your view, we are so near to being perfect. Thank you so much.

Well, it looks like Welcome Systems Ltd can make your dreams come true as Do Not Move and Copy Booking are both under development. I would be happy to go through the lists with you, we might be missing something here as I just produced a breakfast list in two clicks. Newspapers are generally regarded as on the wane as tech-savvy guests prefer their own devices ¿ happy to send the link to our recent webinar on the subject. All the best and thanks again, John.

 

Rachel from Briarfields Hotel

April 2017

April 2017

Work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain.

However, the customer support is good, friendly and helpful when you're trying to sort these problems out.

Pros

The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from.

Cons

Group bookings, optional extras, syncing with epos.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Rachel and thank you for the third review from Briarfields and fifth from within your group! Lovely to see your four stars for quality, much appreciated and thank you so much for your positive view of the booking chart, rate overrides, end of day and reporting - all of which were written from the ground up to reflect the needs of the modern hotelier.

Very happy to have a chat about how we can make the group booking and additional options less difficult for you - perhaps we are missing something? Likewise we should look into why you are having issues with your epos system.

You are quite right in that Welcome Anywhere, like any decent web-based software product, is constantly evolving. We are always adding new features, making things quicker, better and in particular relevant to to the technology-native hotelier and their guests. So, in that respect, Welcome Anywhere will always be a work in progress as we add in features asked for by our customers. All the best, John.

 

Richard from Briarfields hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not quite there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A good system with flaws. Group bookings a re not easy, can't add to them, bills printed in random order, not numerically , . I do like the end of day and report printing. Also the supprt is excellent.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Hi Richard and thanks for your review. We appreciate your honesty and are delighted that you see Welcome Anywhere as a good system with top marks for customer support, four stars for ease of use and that you like the EOD and reports.

We always listen and are always innovating (the EOD routine which you highlight is a result of this) as Welcome Anywhere, developmentally and unlike some competing products, is only going one way: forward. We are the only UK-based PMS to feature BookingSuite within our product, which I think demonstrates our partners' faith in our developmental direction of travel.

I would be delighted to hear your suggestions for improving the group booking section, and likewise, things printing in random orders clearly isn't acceptable. I would like to look into this further with you, so do let me know when is convenient for a call.

Thanks again for the review. Regards, John.

 
 
Write a Review