eSkill is a great way of skills screening for support staff

We are a small boutique law firm in Ontario and have relied on the results of this tool for support staff screening for more than 8 years. I personally designed the tests using the preset modules and based on the skills we require in support staff such as working knowledge of Microsoft Office, attention to detail, logical thinking, problem solving, client service etc. These are generic, not related to legal knowledge, skills and allow to get a good baseline for individuals that we select for interviews in person. I love the fact that we have flexibility in setting up our own customized test. It is very user friendly but I did use support initially and had a great experience.

Pros

Ease of use Customization and flexibility in changing tests Verity of topics, software and skills covered Customer service and support

Cons

Expiring credits when not used and continuous follow up with customer support to extend credits. The reality of the small organizations is that we go through hiring process infrequently but deal with a lot of applicants at the time which makes it difficult to predict what package to buy. Then we may still have to fill positions for leaves from time to time which is not very predictable either so having these credits on the account without having to "use them up" would be very helpful. Having said this, each time these are discussed with me and left on our account so no loss so far in the years that I've used eSkill, but some loss of time there for both, eSkill and ourselves that could be avoided.

We are so happy with eSkill

Pros

The thing we like most about eSkill is the ability to send multiple subjects within the same test. The software we were using previously had a 40 question test per subject. It would take our applicants forever to complete their testing. Now everything we need can be fit into one test.

Cons

At this time there isn't anything that we don't like about the software. Everything works well for us.

eSkills

We utilize eSkills for assessment knowledge and skills for many of our position including, administrative, accounting, and mechanics.

Pros

ease to use can customize questions/create your own has canned tests

Cons

need to customize most tests applicants can "cheat" to answer questions

Great assessment platform!

I have had an overwhelmingly positive experience with this company! The sales rep I first connected with did an excellent job, the platform and possibilities really speak for themselves and their customer success manager assigned to my account is helpful! I really recommend this company if you are in need of a candidate assessment tool to implement in your hiring process.

Pros

Eskill has an excellent question library! They had everything from high profile job titles to Windows 97 questions and simulations. Also, they have top notch customer service!

Cons

I do wish that there were more options for simulations, they have some great ones I have found to be useful but I really love being able to see how a candidate would perform on the job by using a simulation.

eSkill Review

The customer service is great and the team has been wonderful for our office! The team is communicative, responsive, and friendly.

Pros

I like that it is very user friendly, both for the person taking the assessment and us in the office. It is easily changed and/or updated. The confirmation that it has been sent to people is great, as that is not a function that we had before.

Cons

I don't like that it doesn't allow us to send software tutorials out to our associates. I also feel like the scoring that we have received back on eSkill is much lower than other software that we have used. I am not sure how the scoring is done, but I know that compared to the last couple software systems we have used for testing, our associates are scoring much lower overall!