eSkill is a great way of skills screening for support staff

We are a small boutique law firm in Ontario and have relied on the results of this tool for support staff screening for more than 8 years. I personally designed the tests using the preset modules and based on the skills we require in support staff such as working knowledge of Microsoft Office, attention to detail, logical thinking, problem solving, client service etc. These are generic, not related to legal knowledge, skills and allow to get a good baseline for individuals that we select for interviews in person. I love the fact that we have flexibility in setting up our own customized test. It is very user friendly but I did use support initially and had a great experience.

Pros

Ease of use Customization and flexibility in changing tests Verity of topics, software and skills covered Customer service and support

Cons

Expiring credits when not used and continuous follow up with customer support to extend credits. The reality of the small organizations is that we go through hiring process infrequently but deal with a lot of applicants at the time which makes it difficult to predict what package to buy. Then we may still have to fill positions for leaves from time to time which is not very predictable either so having these credits on the account without having to "use them up" would be very helpful. Having said this, each time these are discussed with me and left on our account so no loss so far in the years that I've used eSkill, but some loss of time there for both, eSkill and ourselves that could be avoided.

We are so happy with eSkill

Pros

The thing we like most about eSkill is the ability to send multiple subjects within the same test. The software we were using previously had a 40 question test per subject. It would take our applicants forever to complete their testing. Now everything we need can be fit into one test.

Cons

At this time there isn't anything that we don't like about the software. Everything works well for us.

A Good Resource for Pre-Employment Testing

We were looking at ways to better evaluate our candidates prior to hiring - with a more level playing field. Resumes and interviews are good, but they don't always display the thought process that the employee uses. Using eSkill in conjunction with personality assessments gave us a more clear picture to allow us to make better hiring decisions.

Pros

I was the administrator for this product at a former company. I inherited eSkill from my predecessor, but was able to easily change and create new content. We primarily used eSkill for pre-employment testing for candidates. In addition to some pre-packaged questions in a variety of categories, we were also able to add custom content more relevant to our specific company and industry.

Cons

Some of our managers complained about not receiving the email scores for their candidates. Instead of having "seats" or "licenses" for each user, there was a master administrator who created and sent the assessments to candidates. The results were placed in the portal, but there was an option to also email them to the hiring managers. That function did not always work well.

Solid skills assessment platform, promised ATS integration is limited

Our experience with the sales and customer success team has been generally attentive and prompt and they have provided satisfactory answers to our issues/questions. However, if you use Bullhorn as an ATS, this integration took a couple of months (and A LOT of back and forth on my part) to get set up correctly. Hopefully eSkill will use our experience to improve the onboarding process, but it was a fairly big headache, considering the integration has drawbacks and is not quite what we expected it to be.

Pros

We like the ability to easily and quickly create custom assessments. The subject categories are fairly easy to navigate and we appreciate the ability to sort/filter but question difficult and type. Sending assessments is also a very easy process and looking up, forwarding, and downloading assessment results is also easy and quick.

Cons

We were disappointed that several features that were presented to us in the demos ended up being add-on features: custom branding on assessments (which we purchased), the ability to create custom multiple-choice questions (which we did not purchase), and the ability to manage users (which we did not purchase). We would also like to be able to combine assessments in groups/batches, instead of having to combine them as one test. Our previous assessment platform had this ability to group assessments for quicker send out and we miss this feature.

Eskill allows us to reduce the influence of human biases in recruitment as much as possible

Prior to eSkill, our recruitment processes were very labor intensive with in-person aptitude tests that would take forever to complete scoring and grading. And it was very common to see wide ranging assessment results of the same candidates by different panel members. Eskill has allowed us to cut down recruitment times from a month to under 5 days by making the entire system so efficient and cost-effective.

Pros

Setting questions for candidates during recruitment campaigns is one of tasks I dislike the most. I either feel like the range of subjects covered is too narrow or too broad to adequately inform us on the suitability of candidates for roles. Eskill's extensive library of easily adaptable standard tests allows me to quickly sort through pre-set questions to compile a balanced assortment of probes to assess candidates.

Cons

Beyond hiring, it would be great if Eskill also had an up-to-date database of information on remuneration rates or salary cap suggestions compiled by region to help inform organizations from the get-go on what it would take to attract the best talents for a given role. This would really complete the cycle of services.