athenaOne
About athenaOne
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Most Helpful Reviews for athenaOne
1 - 5 of 844 Reviews
Anonymous
Used unspecified
OVERALL RATING:
5
Reviewed March 2024
athenaOne Review: All Accessible At Once.
Jarred
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Very easy to pick up and get going.
The user interface is very friendly and everything is set up to guide you through easily while entering patient information.
CONSSometimes the add on software like the label printer and document printer would stop working, but that is rare.
Lori
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2023
Perfect for us!
In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.
PROSAthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.
CONSFirst level case responses are gat don’t address the issue adequately.
Reason for choosing athenaOne
The culture of athena, the pricing structure, easy to use ehr functionality.
Reasons for switching to athenaOne
The revenue cycle components that Athena makes available. The focus on outpatient care and the history of this focus.
Julie
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Bells and whistles
We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.
PROSThere are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.
CONSThe tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.
Reason for choosing athenaOne
More freedom to do what we wanted with the product. We're a clinic and Epic was more of a software to use for a hospital system.
Reasons for switching to athenaOne
The technology was not keeping up especially in the electronic exchange of records area and making sure we'd have all the tools we needed to meet MIPs.
Daniel
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
AthenaOne is a Reliable solution / User friendly!!!
Reliable, seamless integration, user friendly , excellent customer service
CONSI don’t have cons yet, it has a great customer service.