athenaOne vs CareCloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.7 / 5
Value for Money
3.5 / 5
3.2 / 5
Customer Support
3.6 / 5
3.4 / 5
Functionality
3.8 / 5
3.5 / 5
Last Review Written
September 27, 2024
September 18, 2024
Pros/Cons
Pros
- Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
- This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
- I love the ability to customize my reports, letters and templates. I love the photo capture.
Cons
- The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
- Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
- Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
Pros
- The software and the total service is awesome. I love their communication and willingness to grow and change with what their customers want.
- I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.
- The design of the software also creates a very clean and modern feel to the user, which makes the job more agreeable and appealing.
Cons
- Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility.
- Worst experience you can ever have. Your practice can go bankrupt with the amount of charges you pay for this stupid E HR.
- Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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276 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
