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CareCloud vs eClinicalWorks
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.3 / 5
Value for Money
3.2 / 5
3 / 5
Customer Support
3.4 / 5
2.8 / 5
Functionality
3.5 / 5
3.3 / 5
Last Review Written
February 13, 2025
March 10, 2025
Pros/Cons
Pros
- I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.
- The software and the total service is awesome. I love their communication and willingness to grow and change with what their customers want.
- The design of the software also creates a very clean and modern feel to the user, which makes the job more agreeable and appealing.
Cons
- Worst experience you can ever have. Your practice can go bankrupt with the amount of charges you pay for this stupid E HR.
- Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility.
- Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us.
Pros
- I like eCW better than EMR systems I’ve worked with, and I like how it’s easy to learn. Each provider has customized it to how they like it, and it has made it easy to switch from other systems.
- We have been very happy with the overall functionality of this software as well as the excellent customer service.
- It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice.
Cons
- People for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL.
- Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW.
- Freezes and have to log out and log in multiple times a day. Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
62 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
