ChARM EHR software


ChARM EHR is a cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations manage their business operations. Key features include document management, SOAP templates, e-Prescribing and clinical decision support.

The ChARM patient portal, is accessible as soon as the patient is registered. Patient waiting time gets reduced when they use the portal to request future appointments, share medical history documents, and complete pre-appointment paperwork. ChARM also offers a patient check-in kiosk application in which information is instantly transferred to the patient chart.

Other features available in ChARM EHR include an appointment scheduler, a medical billing application, secure physician messaging, and an inventory management module. It is HIPPA and HITECH Act compliant, as well as ONC-ATCB certified.

ChARM EHR is priced per patient encounter. ChARM EHR is hosted on the Zoho cloud which adheres to industry standards for security and privacy. Support is offered via email, phone and other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

34 Reviews of ChARM EHR

Showing 1 - 20 of 34

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  • Renee from Easton Neuropsychology

    Number of employees: 2-10 employees

    August 2018

    Switched from Practice Fusion and Love this Full Feature EHR

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price. I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits. We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

    Pros

    Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

    Cons

    Nothing really... Except that it's not going to help you very much with MIPS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lexi from Integrated Autism Therapies

    Number of employees: 2-10 employees

    August 2018

    It is functional and designed well

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software gets the job done and is designed very well. I’ve used it on both ends (provider/patient) and I have enjoyed it

    Cons

    There is a learning curve but that is to be expected. It takes a little time to get the hang of but once you do it’s great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremy from At Home Nutrition

    Specialty: Other specialty

    Number of employees: 2-10 employees

    July 2018

    Great for a small practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would highly recommend this to any small practice.

    Pros

    Easy to use. Devs are always adding features with the integrated fax being one of our favorites. Its easy to add new patients, upload files to their chart and utilize patient management.

    Cons

    There really isnt too much I dont like. I wasn't a fan of the new UI very much but they allowed users to revert back to the old. The newer UI does offer a pretty cool texting feature for users withing the practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Matthew from Pediatric Center of Somerset, LLC

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    April 2018

    Very function... but there is a steep learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Customer support is excellent. You can get a hold of someone to help by email, chat, or call back. Very knowledgeable folks.

    Pros

    The software is very functional and customizable. It has all the necessary aspects for just about any primary care practice. There is a massive template library to choose from as well as the ability to make your own (although with the number of templates available, that doesn't seem to be necessary). Appointment calendar is nice. Has an accompaning App that I have on my phone that I can review appointments for that day or any other day. Handy tool.

    Cons

    There is a learning curve to modify the templates. Once you get the "hang" of it , no problem. There are many features that take some getting use to, but with some patience works well. Could get rather pricey if you have a very large practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from Legacy Medical Centers

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    March 2018

    Functional, integrated, slightly time-consuming

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Great program overall, maybe they will make it so there are less tabs and less clicks to get around. If you do not have a lot of visits per week this is a great value. It may also work if you are just starting up a practice, that way you don't have to agree to hundreds of dollars per month.

    Pros

    -Many features, comparable to any other program out there (e.g. syncs up with major laboratories)
    -Cloud based
    -Works with integrated MD/DC/PT offices, so you can have many types of providers
    -Great ability to customize exam forms and notes

    Cons

    -You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits (like ancillary services). This may make it difficult to estimate how much it costs per month
    -Clicking on tabs takes up time. Some programs do a better job of integrating everything into one screen

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Cindy from Advanced Integrative Health Group

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    December 2017

    Charm EHR review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has many features that other EHRs do not have such as open library shared amongst all users; it is completely customizeable for templates; versatile

    Cons

    Pay for extra services; image annotation isn't multipurpose; the app cannot be used for comprehensive visits

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dr. Denise C from Advanced Integrative Health Group, LLC

    December 2017

    Charm EHR has made managing our acupuncture practice more efficient and easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved chart notes and billing.

    Pros

    We run a group practice so it is great to be able to maintain standard notes and process a chart from registration to billing with ease. The integrated clearinghouse is simple to process claims and the chart notes are customizable.

    Cons

    The mobile apps features need to match the desktop version especially with integrating scheduling with chart notes and annotated images.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from IBS Treatment Center

    Number of employees: 2-10 employees

    November 2017

    Great product for providers who truly customize their approach to each patient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

    Pros

    Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

    Cons

    Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Hrvoje from MS Center

    November 2017

    I just love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price is really great and it is really good to use. We used practice fusion before but it's complicated.

    Cons

    inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • KAREN from LANDMARK MEDICAL

    Specialty: Family medicine

    Number of employees: 2-10 employees

    November 2017

    SUPERVISING PHYSICIAN COMMENTS

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    FLOW OF INFORMATION IN THE CHART. I LIKE THE EASE OF ACCESSING PATIENT CHARTS AND BEING ABLE TO SEND MESSAGES TO MY NURSE PRACTITIONERS.

    Cons

    THIS SYSTEM MAY NEED MORE DETAILED TABS FOR A FAMILY MEDICINE PRACTICE TO DELINEATE INFORMATION SPECIFICALLY FOR MEANINGFUL USE.

    This review was submitted organically. No incentive was offered
    Review Source
  • Shannon from Woodstock Natural Health Clinic

    Number of employees: 2-10 employees

    November 2017

    A but challenging to learn initially, but am really enjoying it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of access, secure, easy to review charts, HIPAA compliant

    Pros

    I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

    Cons

    the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nena from ACH Hospitalists

    November 2017

    Best Small-Mid Size Practice EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All around excellent!!! Very easy to use! Has the same features as the "big" EMR companies and more! Easy to create templates and quick phrases. Integrates with e-prescribing, labs, and imaging centers. It's near perfect!

    Cons

    ICD 10 settings in the assessment section of the note are too restrictive. Difficult to find diagnoses at times if you do not type in the same first word.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brenda from Cascade Acupuncture Center

    November 2017

    Good and it is improving

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    easy to use for the most part...I have only used for a short time ...still learning I really like the reminders and Insurance billing

    Cons

    auto fill in certain places is not good like when we put in a city and if not looking close you might put in the wrong information for the address or phone number

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tricia from Creosote Health Services

    November 2017

    So far we love using chARM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the portability of accessing data on any laptop or device around the office instead of having a paper chart.

    Cons

    We are still very new to chARM so I am sure there are many things we have yet to learn on the software. I do wish there were more how to videos to learn with the new UI.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shantha from Lifestyle CenterMD

    Specialty: Other specialty

    Number of employees: 2-10 employees

    November 2017

    Best EHR that I have ever used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice! Looking forward to an updated version.

    Pros

    Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones

    Cons

    E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin

    This review was submitted organically. No incentive was offered
    Review Source
  • Chelsea from Fern Valley Natural Health

    November 2017

    Very effective and efficent program with many helpful features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.

    Cons

    Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Justin from Revolutions Naturopathic

    November 2017

    Easy to Use and Powerful Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We selected Charm for the powerful charting interface. We have been able to move most all of our practice management functionality over to Charm and it keeps getting better.

    Cons

    Inventory management has been a challenge and multi-facility management is still a work in progress. Charm support is working hard to improve the product with customer functionality requests.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Catherine from Wellness Garden PLLC

    Number of employees: 2-10 employees

    November 2017

    This is a misleading question. My experience of the software? My experience of this class?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Listed on previous page.

    Pros

    Fairly easy to use.

    Cons

    It has many billing limitations. As well, as far as being able to evaluate the company statistics there is no function along these lines. You cannot see daily totals anywhere.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • andrew from Sierra Stem Cell Institute

    September 2017

    Excellent small practice EHR solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

    Cons

    ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley from Health for Life Grand Rapids

    Specialty: Psychology/therapy

    Number of employees: 2-10 employees

    September 2017

    Well Organized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our office has used Charm EHR for a couple years now. Out of all the other medical management software that we have used, we definitely like this one the best. It is very well organized, and easy to use (both for practitioners and patients)

    Cons

    When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. For example, there is a limit on the amount of messages that a patient may send to their provider, which in general is a great rule. However, the message limit is supposed to reset after each visit, and often times, it does not. Patients often get quite frustrated over not being able to reach out to their doctor, and it creates more hassle for the office as well. If there is a way this can be altered/fixed, that would be wonderful!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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