MEDENT EMR/EHR software


15 reviews(4.0/5)
15 reviews(4.0/5)

MEDENT EMR/EHR is an integrated on-premise electronic medical record (EMR), practice management, patient scheduling and medical billing system. It is Meaningful Use certified and includes a dashboard that allows users to track their progress towards attestation.

Chart Central, the main EHR dashboard, gives users one-click access to patient records, messages, documents and labs. The bookmark toolbar feature lets users create bookmarks of the areas in the system they use most, allowing for quicker movement between tasks.

Each patient chart includes a timeline that displays health history in order, starting with the most recent events. New items in the chart can be set to bold for quick identification, and patient photos are included to link faces with important health information.

MEDENT allows providers to look patients up by multiple pieces of identifying information, including insurance policy number, phone number or from a list of upcoming appointments. It can be deployed in the cloud or as an on-premise system with cloud backup capabilities.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 8

15 Reviews of MEDENT EMR/EHR

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  • Leslie from Express Pediatrics

    Specialty: Urgent care

    Number of employees: 11-50 employees

    September 2018

    I have used different Softwares & Medent has been the most efficient, thorough & easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It makes EMR/EHR work seamlessly. From registering a patient to appointments to Superbills & reports each process works perfectly with each other.

    Cons

    We found that some reports that we needed were not available to help follow up on accounts receivables.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • pooja from KothariFitness

    Number of employees: 2-10 employees

    September 2018

    excellent EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED

    Pros

    EASY TO USE
    VERY UNDERSTANDING
    MAKES WORK EASIER

    Cons

    THE USE OF CAPITAL LETTTERS
    IMPORTING PICTURES SHOULD BE EASIER
    AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from CHCRR

    Specialty: Family medicine

    Number of employees: 201-500 employees

    September 2018

    Don't buy this if you want support when you work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training"

    Pros

    The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic.

    Cons

    Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous.

    This review was submitted organically. No incentive was offered
    Review Source
  • Anand from A & S. Khandelwal Md Inc

    Specialty: Internal medicine

    Number of employees: 11-50 employees

    July 2018

    MD

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year.

    Pros

    Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix.

    Cons

    1. Poor weekend support.
    2. Updates are slow to come
    3. Programming errors are slow to rectify.
    4. Prescription writing has deteriorated recently, slow to improve functionality

    This review was submitted organically. No incentive was offered
    Review Source
  • Regina from Tyburn Academy

    April 2018

    It was fairly user friendly and worked well in our office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once the user became familiar with the program it was very easy to schedule, adjust and create user records relating to medical procedures.

    Cons

    There is a bit of a learning curve with this SW because there were so many features. Especially when you had to send procedure scripts to different facilities. This is an area for opportunity.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from Dr John Barnhart

    Specialty: Family medicine

    Number of employees: 11-50 employees

    April 2018

    This software is always updating and so easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system is so easy to use and fast to learn. When I started my job, I was able to learn this system in a few short days.

    Cons

    I really cannot find anything wrong with system other that a few areas that run slow or do not function correctly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alex from New York Urology Specialists

    Specialty: Urology

    Number of employees: 2-10 employees

    March 2018

    Integrated, highly customizable EMR/PM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).

    Pros

    Great US based customer support
    No major bugs - well integrated with billing; full range of options
    Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it.
    Clean straightforward design
    Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.

    Cons

    Some interfaces and features need to be updated to 2018 - minor issues mostly.
    It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.

    This review was submitted organically. No incentive was offered
    Review Source
  • Erica from Mahogany Incorporated

    Number of employees: 51-200 employees

    February 2018

    Easy to Use and Nice Flow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software was much better than our previous Medical Mastermind. The ease of flowing from page to page and customization.

    Cons

    The thing I like least is that when you need customer support you need to wait for a call back which can be an inconvenience in an emergency situation or if you are in and out of the office.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicholas from PFH

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2017

    Very unsatisfied and will be switching

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Avoid at all cost

    Cons

    Costly, poor customer services, staff has no clue what they're doing, and their incompetence has cost me thousands of dollars at this point due to lack of reimbursement which is a direct result of the company improperly programming the billing system.

  • Joy from Cold River Associates, LLC

    Specialty: Other specialty

    Number of employees: 2-10 employees

    May 2017

    Medent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.

    Cons

    This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.

  • ADELE from CCFM

    Specialty: Family medicine

    February 2016

    GOOD EMR, POOR PRACTICE MANAGEMENT

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Tech support via email is quite fast.
    The EMR side of Medent is good, better than our previous EMR so I'm a little torn in reviewing it, but the practice management part is very disappointing. The ratings below are based on that.

    Cons

    Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software. Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.

    Calling Tech support is sometimes frustrating as you have to leave a message and by the time they call you back, you could be unavailable (with a patient). We sometimes ask for support to email their replies, which helps and prevents hours or days of phone tag.

  • Jennifer from Myrtle Street Obstetrics & Gynecology

    Specialty: Ob Gyn / women's health

    March 2015

    User since 2006

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The system is user-friendly and customizable. Telephone support is quick and helpful.

    Cons

    Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.

  • Michael from Capital Region Otolaryngology

    Specialty: Otolaryngology (ENT)

    March 2015

    MEDENT Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely.

    Cons

    I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor.

  • Ben from Cardiology PC

    Specialty: Cardiology

    February 2015

    Medent review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customization and flexibility. Billing and EMR link.

    Cons

    I do not have really any negatives about the product.

  • Gregory from Clarion Hospital

    Specialty: Multi-specialty

    February 2015

    Refer to friend

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Comprehensive system that combines EHR with the financial piece allowing for continuity of care.

    Cons

    It is not that easy to navigate. A more Windows type feel would make it more user friendly.

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