MEDENT EMR/EHR Software

Pros

This system is so easy to use and fast to learn. When I started my job, I was able to learn this system in a few short days.

Cons

I really cannot find anything wrong with system other that a few areas that run slow or do not function correctly

I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features.
in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems.
Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).

Pros

Great US based customer support
No major bugs - well integrated with billing; full range of options
Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it.
Clean straightforward design
Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.

Cons

Some interfaces and features need to be updated to 2018 - minor issues mostly.
It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.

Avoid at all cost

Cons

Costly, poor customer services, staff has no clue what they're doing, and their incompetence has cost me thousands of dollars at this point due to lack of reimbursement which is a direct result of the company improperly programming the billing system.

Pros

Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.

Cons

This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.

Likes Best

Tech support via email is quite fast.
The EMR side of Medent is good, better than our previous EMR so I'm a little torn in reviewing it, but the practice management part is very disappointing. The ratings below are based on that.

Likes Least

Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software. Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.

Calling Tech support is sometimes frustrating as you have to leave a message and by the time they call you back, you could be unavailable (with a patient). We sometimes ask for support to email their replies, which helps and prevents hours or days of phone tag.

Recommendations

Ask for real life scenarios. Insist on breakdown of step-by-step processes to achieve certain objectives. The demos we had did not represent this accurately and appropriately and the billing portion of the program is much, much more bulky than we ever imagined. We would not have chosen Medent had we known.

Likes Best

The system is user-friendly and customizable. Telephone support is quick and helpful.

Likes Least

Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.

Recommendations

Take advantage of the extensive training that MEDENT offers. That time and money will be well spent.

Likes Best

I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely.

Likes Least

I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor.

Recommendations

Try it, use it, and get trained with it. The time will allow you to tailor the software to best fit your daily needs.

Likes Best

Customization and flexibility. Billing and EMR link.

Likes Least

I do not have really any negatives about the product.

Recommendations

I would recommend fully evaluating all the options for combined EMR and billing.

Likes Best

Comprehensive system that combines EHR with the financial piece allowing for continuity of care.

Likes Least

It is not that easy to navigate. A more Windows type feel would make it more user friendly.

Recommendations

Plan on doing several site visits of differing sizes of practices and multi-practice organizations to understand how it will work for you.