PrognoCIS by Bizmatics Software


PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management, Patient Portal and Revenue Cycle Management.

PrognoCIS EHR offers customizable EHR workflow and content for clinics and hospitals. Doctors and hospital staff can quickly generate an electronic prescription for their patients and share with them and their pharmacy store. The built-in e-signature feature allows both medical professionals and patients to electronically sign medical bills and other documents within EMR or patient portal. A dedicated patient portal allows doctors to communicate with their patients securely, share lab results, set appointments and more.

PrognoCIS helps to quickly identify and confirm patient insurance benefit eligibility. clinics can also reconcile patient accounting and insurance billing. Using PrognoCIS, medical practitioners can document patient data through multiple data entry methods. PrognoCIS works with a variety of devices, including laptops, desktops, tablets and smartphones using any standard web-browser. Doctors can also access patients' record on their iPhones via PrognoCIS iOS app.



267 Reviews of PrognoCIS by Bizmatics

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 267 reviews

August 2018

Heather from Troyer medical

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

August 2018

Prognocis oh my

Pros

System is not to difficult to learn fairly easy to teach .. great staff to learn system with at the beginning

Cons

Once they give you to customer service ...forget it .. they barely speak English..they are never open before 10am eastern and takes days to get an answer to question

May 2018

Shelby from Koala Center for Sleep Disorders

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Highly recommend

Pros

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

Cons

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

April 2018

Jacqueline from Prompt Care Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

great program, highly recommended

although support is hard to understand, they always fix our issue.

Pros

It's super easy to learn and it flows well with our work flow. New providers have had no problem learning the system quickly.

Cons

honestly my complaint is that technical support is always a person who does not speak english well and super hard to understand

March 2018

Shelby from MAD Billing Service, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use!

Pros

I like the set up and how the patients accounts look. It is very easy to get around and work on without constantly needing help!

Cons

I don’t like that you have to open an extra window for the program to open up. Too much clutter on my taskbar confuses me!

January 2018

Keith from Asun

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Tried this, just wasn't for me

Pros

It worked decently for our small office. We were able to integrate some of the features, but really this is for a bigger place

Cons

I did not like the feel of the features, felt it really wasn't working for our small place and we wanted something very user friendly.

December 2017

Robin from Mesos Plastic Surgery

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2017

Great for a small group that doesn't need a lot of froo froo stuff in their software

Pros

Ability to use this product in our satellite offices. User friendly. Ease of use. Liked the functionality when traveling to other offices.

Cons

Would have liked the ability to assign documents to other staff. Would have been great if it worked on Apple products, too.

December 2017

missy from Prompt Care Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Easy to learn, flows well.

So far I think this is a great EMR, a few glitches here and there but that is to be expected. The ease of use is a plus and great customer service so far.

Pros

Ability to log in to the program from any computer, anywhere.
Efficient customer service
Ease of use
availability of customer service or questions for other departments, my emails are always answered in a timely manner
Live chat for technical issues

Cons

I have a hard time understanding most of customer service tech, they fix what is needed but sometimes its hard to communicate exactly what you need.
When creating a template, I find some of the process a little confusing, there are so many different places you have to input the info

November 2017

Ali from UEA

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2017

Terrible Customer Service and Supprt

Highly disappointed! Looking for another EMR system!

Pros

Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down.

Cons

-Outage of EMR System for a few minutes a few times a week.
-Significant slowing down of their Server almost every day.
- Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently.
- Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up.
The company made no efforts to contact us before or after the disaster.

October 2017

dan from center for women's health

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Good EMR

We have a great relationship with this company

Pros

This EMR is a good value for the money; the support is good, and functionality is easy to use. We have been with them 7 years, and enjoy the support

Cons

Sometimes the system appears to revert for no reason, and data has been lost; we have to start over.

October 2017

SARAH from health clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2017

We had a miserable experience switching over to Prognocis.

The experience of data entry because it didn't carry over any of our old data.

Pros

Once everything is set up, the view in the patient's chart makes everything easily accessible. The electronic fax receipt makes it faster for us to process the documents faster.

Cons

When we switched over to this system they promised that our patient information would be transferred over from our other system. We didn't find out until it was too late that they meant they would upload a PDF version of the patients medical history, and we would have to manually enter it into the system. The providers were constantly irritated that the information they needed was not in the patients chart, despite our efforts as staff to ensure that the information was there. The messaging system is impossible to use, making it hard to keep track of patient and staff communications. We frequently had issues with the billing system they forced us to use, which was outsourced to India. Patients constantly had problems with their billing, and we had to refer them to the contacts in India who were often hard to get a hold of. Our office billing staff was stuck fixing mistakes made by this departement that could have been avoided had they been handled in house. We constantly asked for things to be changed and made more user friendly, being told that they would fix it but never seeing any results. This program is expensive to use, and we feel like it has caused more issues than benefit.

October 2017

Meredith from OrthoNC

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2017

We used this system for many years

Pros

Very customizable, you can create your own templates and schedules and it is easy to use once you understand.

Cons

Can be hard to get support, the techs are out of the country and it can be hard to get up with them, slow response time

August 2017

Heather from Troyer medical

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Awesome EHR product for Healthcare

We have learned to love it !

Pros

This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office -
for all staff from check out to triage to billing
Even the Dr will like it !

Cons

There are some learning curves - with adding templates at the beginning - and codes and your little quirks
But all worth it in the long term

July 2017

Jo from Peter H. Belott MD

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Wonderful

Just to note this is our 3rd EMR system and by far better then the others. After spending a large amount of money on "in office" servers, technical support contracts, maintenance. We were at wits end, and finally at the end of the contract. This system was recommended to us and within 3 months we were up and running and able to cancel the other, without missing a beat at a much lower cost. One more thing, we just moved our practice after 34 years, the convenience of only having to plug in our computers and log on was GREAT!! no IT techs or moving installers needed to bring EMR online. BEST MOVE WE EVER MADE.

Pros

PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don’t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system.

Cons

The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes.

July 2017

Val from VWE, LLC

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great value, great product

After doing a lot of research on the best options for my practice, PrognoCIS was the clear choice.

Pros

The people at PrognoCIS have been easy to work with and very responsive. Very affordable compared to the other options and integrated telemedicine platform is a big plus.

Cons

None of yet. The interface isn't as visually appealing as some of the competitors, but easy to use and lots of functionality.

July 2017

LA from Vincent Vein Center

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

July 2017

Left High and Dry by Prognocis After a Data Breach

Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts.

Pros

Hard to isolate any pros from among the mountain of cons, but I'll try...
I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Cons

Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made.
Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013.
The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program.
Service is way overpriced for what you get. There are so many better programs out there for less money and trouble.
After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed.

June 2017

Valerie from Boojum Obstetrics and Gynecology dba iWomen's Health Care

Company Size: 11-50 employees


Ease-of-use

5 of 5

Functionality

5 of 5

June 2017

Long time user

Pros

It is very easy to get comfortable using the software. There is a lot more to it if you allow yourself to continue to learn and explore it's features.

Cons

Tech support can be patchy but it is obvious that the company cares and has place good efforts in improvements

March 2017

Dr. Pamela from The Practice of Health and Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

March 2017

A Real Scam

With so many EMR/EHR systems to choose from, and conducting hours of research, I chose the worse of the worse. No ease in use. No logic in use. No VPN to maintain settings, instead they expect a medical office not to update their computers in order to keep the original settings on internet explorer. Cannot use chrome. Cannot keep up with HIPAA regulations due to the settings inability to be updated. I felt like I was 30 years behind in computer technology. After 2 month of complaining and deciding to switch to a competitor, I received an email from the higher ups. 100 emails to late. They charged out tens of thousands of bogus charges and collected 10%. They charged me alot per month for this disaster. I switched to Athena! Best thing I ever did! Prognocis aka Bizmatics, nearly closed my doors waiting an entire month to resubmit claims. I've been with Athena for 6 weeks and have not had one claim denied and payments are coming in. They only charge you 8% of what they collect. Prognocis, on the other hand, charges permonth for poor service with no significant money collected. If it weren't for my office manager, I would have received no payments at all. Learn from my mistake. Any positive reports about this system is submitted by their staff who were once medical office staff. I'm sure this system worked well 15-20 years ago. Computers have come a long way and Bizmatics/Prognocis simply did not keep up. Did I mention the amount in IT fees I accumulated trying to get this system to work? My IT specialist finally had a heart to heart talk with me. Then I switched to Athena.

Pros

The demo was great!

Cons

This system cost me alot with monthly fees and my IT team trying to get it to work with our brand new system. It is antiquated, slow, kicks you off the server, loses notes, does not interface with the pharmacies and generates absolutely no income whatsoever.

February 2017

Cathi from NeuroPain Center and Sleep Lab : Mustafa Hammad M.D., PA

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

February 2017

Prognocis EMR/PM software

We have had this software since 2012. There have been several hiccups that we have had to overcome. I believe we were their first high volume multidisciplinary practice they contracted with. Although we had training on the software and then implemented a year later, there are some workflow issues. We are not your "standard" office workflow and I am sure it is challenging for their IT/support team.

Pros

ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in.

Cons

Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow.

I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that.

February 2017

Stacy from Boerne Pediatrics

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Simple and effective

Prognocis covers all of the basics that you need in an EMR. The lower cost was important in our practice as we had limited funds and wanted a system that could sustain itself. The software continues to evolve which is great news for an ever changing environment. The face page is well later out to give you a snap shot if the patient's medical problems, history and medications. As with any EMR, this is only as good as the information you initially load from a patient so work on the front end makes the record much better!

January 2017

Irina from Pacific Metro Family Clinic

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Long Term Customer. Still very satisfied

We have been using PrognoCIS for almost 10 years now. While many of our colleagues discuss changing from one product to another, we are not. The customer support and tech support team have been beefed up and now if I call, I expect to get right through. Happy to report. Years ago, maybe not. But now, absolutely. I would be pleased to recommend.

Pros

Ease of use. Workflow. Company stands by their product.

Cons

Years ago, I would have said customer hold times.