Practice Pro Software

Pros

1. Good for small size practice looking for reports & credit card integration
2. Payment posting was flexible enough to override problems

Cons

1. Documentation for Physical Therapy was terrible
2. Found senior management arrogant and money minded

PTpracticePro has gone a long way to ensure compliance with authorization reminders, simplifying flowsheets and daily notes, and improving reimbursement through proper coding!

Pros

Great customer support, always available to take questions, able to walk you through most anything that comes up, never impatient no matter how many times I contact them with questions. :-)

Cons

Not having all of patient chart info(demographics, physician, and patient notes/evals) on one page.

At this juncture, we've agreed this is PROBABLY the EMR software we'll select.

We like the UI. It wasn't our first choice but after looking at 10 different EMR systems we narrowed it down to two. Overall this was a better fit. Taken into consideration was:

The UI
The features and benefits
The reports
The billing package
The report writing
The Provider access

Pros

Working with Charles and Sanjay has been great. Super responsive from the first moment we called them. Everything we've asked for they've responded with an answer very quickly.

Cons

It may not be as easy for us to compile our own custom reports. We'll have to wait and see.

Advice to Others

DO NOT RULE THEM OUT without getting a couple of different demos from them. Use what you've learned from others and apply to their software. I think you'll find they stack up nicely against competition.

Likes Best

We love the support team at PT Practice Pro. The software is intuitive, user friendly, and provides fantastic reporting. We are still learning PT Practice Pro. Like all software it has little idiosyncrasies - but the team at PT Practice Pro are refining this product constantly and they listen to their customers. The people at PT Practice Pro are very responsive and very helpful in working with us and helping learn the ropes.

Likes Least

Slow - being web based there are some times when it needs to be faster.
Some interfaces are redundant
Saving - some saving could be made automatic

Recommendations

If you are interested in excellent quality reporting and a very responsive software team that it is interested in providing a top notch web based program then you should consider PT Practice Pro.

Likes Best

They helped us through every step of our transition from our previous practice management software which was incredibly challenging. Their tech support has been superb and their responses efficient and fast. They have been able to meet our needs even to the point of creating new reporting functions for us to better manage and assess our business. We couldn't be more satisfied or relieved in the choice we made with PT Practice Pro. Additionally, it being a cloud-based program has been an immeasurable improvement over our previous vendor.

Likes Least

Our biggest challenge has been for the staff to get used to the changes from our old system but that isn't a complaint about the system so much as an observation about how difficult it can be to get used to something new, even when it is better in nearly every way.

Recommendations

The process of changing over can be arduous and costly as even the best preparation cannot anticipate every problem or delay but it has been well worth it. We tried to find the best choice for a software that could grow with us but that wasn't beyond our budget. The clinicians love how easily we can set up documentation to meet their specific requirements.

Likes Best

We like the ability to customize this software to meet the needs of our clinic. We like that we can add all of our fee schedules for different insurance companies, thus giving us what our actual receivables will be instead of what we billed. That was the major selling point for us.

Likes Least

It seems that they need more employees to do customer service. The initial setup period is a bit extensive, but in the end, it helps to get the system customized to what you want. Expect to have your team ready to help set everything up. Plus, we were unaware that the monthly billing is lumped together for three months, and you are required to pay this in advance. The yearly service fee is also asked for in advanced.

Recommendations

Do some research as to what you want and what you are looking for. Narrow down your choices and have them compete against one another. Don't hesitate to keep asking questions until you feel satisfied. Don't be afraid to have them demo more than once if necessary.

Likes Best

Its incredibly easy to use, providing a quick means to completing your documentation. I really like the layout and ability to quickly access different accounts and PT information.

Likes Least

The flowsheet units could be easier to adjust in terms of exercise equipment.

Recommendations

This software is the best I have used in my seven years of experience as a PT. The demand for timely documentation is crucial with the increased demand for higher numbers of PTs per hour. This software can get it done well.

Likes Best

I like having both the flowsheet and soap note on one window at a time. The vendor is willing to help when ever needed.

Likes Least

It takes longer to load pages than other web based documentation systems. I don't like the vendor's hours of operation.

Recommendations

Evaluate the speed of updating files. Compare the function of displaying the flowsheet and soap note sections. Also, consider the ease of scheduling and process of adding/deleting appointments.

Likes Best

Not only is PT Pro an efficient document storage and billing system, it makes documentation so simple! With today's requirements for reimbursement, this type of system is a must.

Likes Least

It is a bit of an investment, but typically quality products cost a little bit. While there are free or lower cost options around, they are typically lacking in one area or another (product support, customization, do not offer all in one billing, EMR, and simplification of documentation).

Recommendations

Call and have someone do a demonstration for you, it is worth the time! The team at PT Pro is always available and takes pride in their product.

Likes Best

Their willingness to adapt the product to suit our specific clinic needs made our transition to this system much smoother than it would have been! It's easy to navigate and the company is available to answer questions or concerns. The ability to have working templates for evaluation forms, progress notes, etc. has saved a lot of time with paperwork.

Likes Least

Getting used to the new layout was tricky at first, but now that I understand it, the navigation is easier than it was with our previous system. There have been a few times since starting with this product (1.5 months) that the system was down or unable to be accessed in the evening. This was a problem, since I need to bill services everyday so I can get reimbursements for them.

Recommendations

It's important to think about the software's ability to streamline your job (namely documentation and paperwork that is required for pay) and give you access to information with a few short clicks.

Likes Best

I like how this program is user-friendly and saves time on paperwork and documentation.

Likes Least

I think there are a few more ways that this product could allow for more efficiency. Sometimes, it is difficult to move from one part of the program to the next. It seems to take too much time going from one thing to the next. There are also several error messages that come up while I'm working on the weekends, causing me frustration because it disrupts my work. Also, the reports show all clinicians and their pay, which I think is inappropriate. There needs to be a way for one clinician to see their own billing without seeing others. This product has not been set up well for behavioral health providers; it seems to be geared more for medical professions.

Recommendations

I think if they could find more efficient ways to move around in the program, it would help a lot. Also, the scheduler needs more details and options to allow for increased efficiency while in it. Reports need to be more specific to one clinician instead of everyone being able to see everyone else's billing.

Likes Best

It's incredibly easy to set appointments, and the documentation is nicely detailed.

Likes Least

Billing has been a little glitchy, but it's getting fixed.

Recommendations

Use PT Practice Pro! You can talk with the developers about getting it customized to your needs.

Likes Best

The product is very user-friendly and very easy to navigate. The drop-down menus are especially helpful to me as a new person to the industry. It's easy to enter an appointment for a new client and to verify appointments times, arrivals and reschedules. I haven't had any direct contact with the vendor.

Likes Least

I printed out weekly appointment calendars for the wrong weeks. You have to pay close attention to the date ranges as they don't automatically change in each screen. It would be helpful to have a couple of places on the patient info screen to list contact names and corresponding contact numbers.

Recommendations

Get input from your entire team as to the data that will be individualized to your industry. There's going to be some things that just get missed, but putting several team members that work with different aspects of your office will help minimize that issue.

Likes Best

PT Practice Pro is very easy to navigate. It has a great layout and cuts time off of work with documentation and billing.

Likes Least

There is really not much I do not like so far. There has been a time or two that I experienced technical difficulties; however, the customer service email is quick to help.

Recommendations

This software is great for those billing insurances and having to do re-authorizations every 30 or 90 days.

Likes Best

They have fantastic training and support.

Likes Least

I don't have a complaint to put here. After a quick learning curve, it is not a difficult system to use

Recommendations

Give it time. The longer you work with it, the more you figure out, and the more tricks you learn.

Likes Best

It's very easy to use and fast, and it includes most of the things I need to complete all of my daily work for documentation and culling.

Likes Least

I don't like the exercise software very much, although it has improved.

Recommendations

I haven't used much other software, so just spend time evaluating your options.

Likes Best

All the patient information is linked together: documentation, billing, scheduled appointments.

Likes Least

Sifting through all the exercises in the Physiotec program to prescribe exercises to patients is time-consuming.

Recommendations

It's important to make sure all the people involved in a patient's care can get to whatever information they need, such as: the patient's insurance information, documentation of visits, and billing information.

Likes Best

No practice management software program comes out of the box ready to meet the individual needs of the various practices it serves. Most are tailored to a general level of function with a requirement that users fit themselves into the predefined box. PT Practice Pro, and those behind it, work differently. The software has been built to be customized just as other competing programs may be described. The difference is truly in the customer service that occurs when simple changes or adjustments are not the answer. The people behind PT Practice Pro actually care. They seem to be on an endless search to beat their competition by using customer feedback to improve their product. It's working.

Likes Least

The product is superior to anything we have ever used. We have no complaints.

Recommendations

Do not make a decision until there has been a thorough evaluation of PT Practice Pro.

Likes Best

The onsite training was exceptional.

Likes Least

Sometimes, it seems a little slow in loading, but the response from customer service is pretty much immediate.

Recommendations

The PTP team is easy to work with and really seems to listen to your needs.

Likes Best

I like the customization of their system.

Likes Least

The timeliness of customer service responding to emails could be better.

Recommendations

Play around with the different options and views to use the system more efficiently.