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Practice Pro software

70 reviews(4.0/5)
70 reviews(4.0/5)

Practice Pro is a fully integrated, web-based medical solution for outpatient physical, occupational, and speech therapy practices. The suite of applications offered includes Electronic Medical Records (EMR), Medical Billing Software, and Patient Scheduling Software. The platform also comes with built-in BI tools, multiple reporting templates, and a customizable KPI dashboard. Medical billing services are also available as an add-on to practices that decide to use PT Practice Pro.

Practice Pro offers scheduling features that allow doctors and staff members to schedule appointments, prioritize appointments based on the criticality of medical situations and send automated reminders to doctors and patients. The solution helps medical facilities to comply with various data and medical standards including HIPAA, ICD 10, PQRS and CPT Codes 2015.

Practice Pro billing solution allows medical facilities to configure their billing process and streamline the claim settlement process. The solution also offers few add-on modules including referral management, advanced analytics and reporting, clinical fax module and home exercise protocols (HEP) module, among others. Practice Pro is recommended for practices with five or more providers and is also a great fit for multi-location enterprise practices.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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70 Reviews of Practice Pro

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  • Mallory from Mallory Griffith, MA CCC-SLP

    Specialty: Speech therapy

    Number of employees: 1 employee

    July 2018

    Recommended by a PT friend - worked great for this SLP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would recommend this product!

    Pros

    Streamlined process - relatively easy to learn. Ease of accessing notes and preparing to bill was worth the cost! Great customer support too.

    Cons

    Some coding issues, but that seems to be part of the process. I've struggled to find a billing solution that is best for SLP's.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Chris from VMG Health

    Specialty: Hospital

    Number of employees: 11-50 employees

    May 2018

    Transition issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not necessarily the fault of Practice Pro, just not the right time for our practice to implement a new software.

    Pros

    We demo'd this software as a potential to replace our current billing software: SOAPware. the interface seemed clean but we were not in a place to undertake another software transition on this size.

    Cons

    We had just finished transitioning from eClinicalworks as our EMR provider and our practice was not positioned to undertake another major software transition.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Deepak from Liberty Physical Therapy

    Specialty: Physical therapy / rehab

    Number of employees: 2-10 employees

    April 2018

    Make sure you negotiate cost of data export before you sign the contract

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. Good for small size practice looking for reports & credit card integration
    2. Payment posting was flexible enough to override problems

    Cons

    1. Documentation for Physical Therapy was terrible
    2. Found senior management arrogant and money minded

    This review was submitted organically. No incentive was offered
    Review Source

  • Skyller from Hammer and Forge Chiropractic

    February 2018

    We use PT billing for our office's billing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works very well with our office and integrates well with our EHR software. We haven't had any problems with them since it was installed.

    Cons

    The setup process took a little more time than I thought it would. We had to spend a fair amount of time waiting to get everything complete.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    PT Practice Pro is very thorough and easy to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time.

    Cons

    It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nathan from UCSF

    January 2018

    PracticePro has been invaluable in creating business efficiency for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use PracticePro softare to enable us to have business analytics at our finger tips in an easy to understand and navigate platform.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Melinda from FYZICAL, Lake City

    Specialty: Physical therapy / rehab

    Number of employees: 2-10 employees

    October 2016

    Very thorough!

    Ease-of-use
    Functionality
    Quality
    Support

    PTpracticePro has gone a long way to ensure compliance with authorization reminders, simplifying flowsheets and daily notes, and improving reimbursement through proper coding!

    Pros

    Great customer support, always available to take questions, able to walk you through most anything that comes up, never impatient no matter how many times I contact them with questions. :-)

    Cons

    Not having all of patient chart info(demographics, physician, and patient notes/evals) on one page.

  • DR from My Left Foot Children's Therapy

    Specialty: Physical therapy / rehab

    Number of employees: 51-200 employees

    October 2016

    Easy to work with

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    At this juncture, we've agreed this is PROBABLY the EMR software we'll select. We like the UI. It wasn't our first choice but after looking at 10 different EMR systems we narrowed it down to two. Overall this was a better fit. Taken into consideration was: The UI The features and benefits The reports The billing package The report writing The Provider access

    Pros

    Working with Charles and Sanjay has been great. Super responsive from the first moment we called them. Everything we've asked for they've responded with an answer very quickly.

    Cons

    It may not be as easy for us to compile our own custom reports. We'll have to wait and see.

  • Peter from Selma Physical Therapy

    Specialty: Physical therapy / rehab

    January 2016

    PT Practice Pro Support is fabulous

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We love the support team at PT Practice Pro. The software is intuitive, user friendly, and provides fantastic reporting. We are still learning PT Practice Pro. Like all software it has little idiosyncrasies - but the team at PT Practice Pro are refining this product constantly and they listen to their customers. The people at PT Practice Pro are very responsive and very helpful in working with us and helping learn the ropes.

    Cons

    Slow - being web based there are some times when it needs to be faster.
    Some interfaces are redundant
    Saving - some saving could be made automatic

  • Christy from MORE Physical Therapy, Inc.

    Specialty: Physical therapy / rehab

    September 2015

    We're so happy we chose PT Practice Pro

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They helped us through every step of our transition from our previous practice management software which was incredibly challenging. Their tech support has been superb and their responses efficient and fast. They have been able to meet our needs even to the point of creating new reporting functions for us to better manage and assess our business. We couldn't be more satisfied or relieved in the choice we made with PT Practice Pro. Additionally, it being a cloud-based program has been an immeasurable improvement over our previous vendor.

    Cons

    Our biggest challenge has been for the staff to get used to the changes from our old system but that isn't a complaint about the system so much as an observation about how difficult it can be to get used to something new, even when it is better in nearly every way.

  • Angel from Community Therapy Services

    Specialty: Pediatrics

    January 2015

    So far, so good.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We like the ability to customize this software to meet the needs of our clinic. We like that we can add all of our fee schedules for different insurance companies, thus giving us what our actual receivables will be instead of what we billed. That was the major selling point for us.

    Cons

    It seems that they need more employees to do customer service. The initial setup period is a bit extensive, but in the end, it helps to get the system customized to what you want. Expect to have your team ready to help set everything up. Plus, we were unaware that the monthly billing is lumped together for three months, and you are required to pay this in advance. The yearly service fee is also asked for in advanced.

  • Erin from Pro-PT

    Specialty: Physical therapy / rehab

    September 2014

    I use it to document my patients charts. It's very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Its incredibly easy to use, providing a quick means to completing your documentation. I really like the layout and ability to quickly access different accounts and PT information.

    Cons

    The flowsheet units could be easier to adjust in terms of exercise equipment.

  • Abel from PRO-PT

    Specialty: Physical therapy / rehab

    September 2014

    Slower than expected

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like having both the flowsheet and soap note on one window at a time. The vendor is willing to help when ever needed.

    Cons

    It takes longer to load pages than other web based documentation systems. I don't like the vendor's hours of operation.

  • Kelli from Today's Therapy Solutions

    Specialty: Speech therapy

    September 2014

    SLP & Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Not only is PT Pro an efficient document storage and billing system, it makes documentation so simple! With today's requirements for reimbursement, this type of system is a must.

    Cons

    It is a bit of an investment, but typically quality products cost a little bit. While there are free or lower cost options around, they are typically lacking in one area or another (product support, customization, do not offer all in one billing, EMR, and simplification of documentation).

  • Ashley from Today's Therapy Solutions

    Specialty: Speech therapy

    September 2014

    so far so good!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Their willingness to adapt the product to suit our specific clinic needs made our transition to this system much smoother than it would have been! It's easy to navigate and the company is available to answer questions or concerns. The ability to have working templates for evaluation forms, progress notes, etc. has saved a lot of time with paperwork.

    Cons

    Getting used to the new layout was tricky at first, but now that I understand it, the navigation is easier than it was with our previous system. There have been a few times since starting with this product (1.5 months) that the system was down or unable to be accessed in the evening. This was a problem, since I need to bill services everyday so I can get reimbursements for them.

  • Nikki from Today's Therapy Solutions

    Specialty: Other specialty

    September 2014

    Efficient, for the most part, and user-friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how this program is user-friendly and saves time on paperwork and documentation.

    Cons

    I think there are a few more ways that this product could allow for more efficiency. Sometimes, it is difficult to move from one part of the program to the next. It seems to take too much time going from one thing to the next. There are also several error messages that come up while I'm working on the weekends, causing me frustration because it disrupts my work. Also, the reports show all clinicians and their pay, which I think is inappropriate. There needs to be a way for one clinician to see their own billing without seeing others. This product has not been set up well for behavioral health providers; it seems to be geared more for medical professions.

  • Jennifer from Today's Therapy Solutions

    Specialty: Speech therapy

    September 2014

    Excellent Program

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's incredibly easy to set appointments, and the documentation is nicely detailed.

    Cons

    Billing has been a little glitchy, but it's getting fixed.

  • Rita from Today's Therapy Solutions

    Specialty: Mental & behavioral health

    September 2014

    Newbie to industry and PTPP software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product is very user-friendly and very easy to navigate. The drop-down menus are especially helpful to me as a new person to the industry. It's easy to enter an appointment for a new client and to verify appointments times, arrivals and reschedules. I haven't had any direct contact with the vendor.

    Cons

    I printed out weekly appointment calendars for the wrong weeks. You have to pay close attention to the date ranges as they don't automatically change in each screen. It would be helpful to have a couple of places on the patient info screen to list contact names and corresponding contact numbers.

  • Sara from Today's Therapy Solutions

    Specialty: Pediatrics

    September 2014

    PT Practice Pro Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    PT Practice Pro is very easy to navigate. It has a great layout and cuts time off of work with documentation and billing.

    Cons

    There is really not much I do not like so far. There has been a time or two that I experienced technical difficulties; however, the customer service email is quick to help.

  • Sonja from Today's Therapy Solutions

    Specialty: Pediatrics

    September 2014

    Comprehensive billing system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They have fantastic training and support.

    Cons

    I don't have a complaint to put here. After a quick learning curve, it is not a difficult system to use

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