PT Practice Pro is a very efficient, user-friendly EMR experience

Excellent experience with excellent customer service. Great onboarding experience as well.

Pros

User-friendly, intuitive system. Love the SOAP notes with exercise flowsheet on the same webpage so you don't have to open a new tab and toggle in between; love the ability to create your own templates for evaluations and SOAP notes; also love that the EMR works for different disciplines since we offer physical therapy, personal training, and massage therapy services - everyone can be on the same system! Also, love how it integrates with Physiotec for a completely online HEP services that you can email or text the HEP directly from the software without having to open another tab or switch between software systems.

Cons

I don't like how the patient portal is not user friendly for patients. I also wish that patients could schedule online and that the scheduling synced with Google calendar.

PracticePro is a great product in many ways, a few areas need some attention.

Our providers can get the most work done and get back to patient care thanks to the documentation system. Our billing process and claims management are easy thanks to the financial side of the product, as well as the robust reports related to claims and billing which allow us to forecast and budget. Much of the insurance and authorization system is very easy to navigate and makes it much easier to manage patient cases. The intake system, scheduler (specifically the waiting list), and some of the ways that data is accessible in the product need work. Some of the reports simply do not work or are not adjustable. What has been disappointing is the lack of support for some of the feature and enhancement requests we have made. While this is understandable considering the size of the development team at PracticePro, it can be frustrating.

Pros

The billing/claims system is great, as is the documentation system for daily notes, evaluations, and progress reports.

Cons

The intake system, waiting list, and multi-location arrangement need some attention.

Used it for 4 years now.

Pros

They respond quickly to issues and problems. I am the primary biller. When this was updated, I could not get into any of the financial accounts. That was resolved with a phone call. But, they are on the East Coast, and I am in Hawaii, so the time difference does not always allow me to resolve things the same day.

Cons

There are continual updates that differ so much from the previous versions. For example, the current version has the top bar "roll" down instead of just opening up. It is very very distracting. There are too many moving parts. While the system is "thinking," the top scrolls back and forth with this little line. I know it's thinking when the icon is spinning. When they first did this, I had headache issues. Now, it's just a distraction. I don't think it's really necessary. It's way too busy.

PracticePro Review

We have been very please with the product. We have compared it to other EMRs and are happy to stay with PracticePro.

Pros

Very thorough, what we needed at the time of upgrade. It is easily understood

Cons

Integration was an easy process. there are a couple of billing and claims item that we wish were different. For instance, waiting to allocate pt payments until insurance addresses the DOS seems to not make clear sense to our office. Changing/Deleting claims and changing payments after entering is a bit cumbersome.

Solution to organization and EMR challenges

The customer services is generally pretty helpful. And the software is pretty adaptable.

Pros

I like the integrated home exercise programs and the ability to document and produce the program with ease.

Cons

I wish there was an easier way to manage special reports from the dashboard. Perhaps see when they have been initiated to prevent oversite.