Remedly

RATING:

4.5

(56)

About Remedly

Remedly is a cloud-based medical solution designed for Plastic and Cosmetic Surgeons and Medical Spas. It is an integrated solution that encompasses functionalities such as practice management, electronic health records, patient portal, marketing management, reporting and analytics and revenue management. Key features include a scheduler, chart notes, photo management, e-prescribing, electronic lab tests, email and text reminders, invoicing and reputation management. Remedly enables users to manage practice inventory in real time. Users can customize templates and sketch tools to write patient visiting notes. Patient demographic information and medical history can also be maintained. Also, lab tests can be ordered electronically. Practitioners can manage their patient...

Remedly Pricing

Contact Remedly for detailed pricing information.

Starting price: 

$89.00 per month

Free trial: 

Available

Free version: 

Not Available

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Remedly Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Remedly

1 - 5 of 56 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Using Remedly for 2+ years

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

PROS

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

CONS

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Reason for choosing Remedly

Features and functionality.

Reasons for switching to Remedly

Practice Fusion had its limitations and it didn't organize records as cleanly as we needed.

Stephanie

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Remedly - A partnership in progress

I am glad I chose Remedly. I spent an exhaustive amount of hours trying to find the right product for our growing business. We have so many different systems for appointments, charting, etc. that bringing them easily into one space that allows staff to easily communicate amongst themselves and the patients, has been great.

PROS

I like that it's all encompassing. I have a Health Spa that has multiple modalities, providers, nurses and needs to be really comprehensive. At a high level it has checked all of the boxes.

CONS

Some of the cumbersome program settings that aren't tailored to our practices needs. Sometimes we have to piecemeal reports and organizational things (like treatments) to make things work. But overall, working with [sensitive content hidden] from Remedly, has been really great. [sensitive content hidden] is open to trying out different ways to make things work! I have a feeling we will continue to grow with Remedly and Remedly will grow with our business.

Reasons for switching to Remedly

As mentioned above, wanted something that was more encompassing to all of our needs as a growing small business.

Vendor Response

Thank you so much for providing such a glowing review on our platform and services! We can't agree more that using our comprehensive, powerful platform can really streamline practice workflows. We're also thrilled to hear you find our platform flexible to address your unique needs and that our creative solutions are working for you! We super appreciate you taking time out of your busy day to share your thoughts so others can benefit from your experience. We look forward to growing with you and your business as well!

Replied January 2024

Joni

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed January 2021

Poor customer support

N/A

PROS

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

CONS

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.

Vendor Response

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually. It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients. Thank you for taking the time to provide us with your valuable feedback!

Replied February 2022

Leland

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

PROS

Customer service is outstanding. Help is a phone call away.

CONS

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Reason for choosing Remedly

Interviewed several 6 years ago and Remedly seemed to fit us. Have not found a reason to change. Redoing everything seems like a daunting task. Start with a good decision and your staff will be a lot happier. Happy to share any of my experiences if you have any questions. Lee https://www.serenitymedaesthetics.com/

Vendor Response

Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!

Replied April 2024

Nick

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

The Change Electronic Healthcare Platforms Needed!

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

PROS

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

CONS

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Reason for choosing Remedly

When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us.