Sevocity


 

Sevocity is a cloud-based medical solution best suited to solo and small group practices seeking an Electronic Health Record (EHR) system. The system was designed to assist users with the documentation and patient care process. 

Sevocity is currently used by practices in over 30 specialties and offers specialized features for OB/GYN and pediatrics. The system’s content and features can be customized to meet the workflow of solo and small group practices in a number of other specialties, including internal medicine, community health centers, pain management and more.

Sevocity is ONC 2014 Edition compliant, and many EHR features are included at no additional charge - including ePrescribing, eFaxing, a patient portal, customization assistance, web training and 24/7 US-based customer support. 

 

Sevocity - Apply templates
 
  • Sevocity - Apply templates
    Apply templates
  • Sevocity - Clinic inbox
    Clinic inbox
  • Sevocity - Coding
    Coding
  • Sevocity - Reports
    Reports
  • Sevocity - Vitals
    Vitals
Supported Operating System(s):
Web browser (OS agnostic)

101 Reviews of Sevocity

 

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Software Advice Reviews (12)
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Showing 1-12 of 12

diana from Diana Wilson MD LLC
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unethical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts.
This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.

Cons

Difficult to use Not Customizable

Advice to Others

Don't buy it

  Response: Chandler , Sevocity

Date: February 2017

February 2017

 

Dr. Davis, I am very sorry if there was any confusion about our Two Month Guarantee. We do many things to ensure customers understand the requirements. The requirement for finalizing encounters is covered in our standard demo introduction, on our pricing webpage (http://www.sevocity.com/custom-ehr-solutions/pricing/), the pricing sheet you were emailed, and also included in the customer agreement:

"The two (2) month period begins on the Go Live Date specified on the Activate SEVOCITY® Enrollment & Signature Form. In order to qualify for this Section 4.5, Licensee must submit payment for Start-up Fees and the first month of Monthly Fees pursuant to the Agreement and pay for the second month of Monthly Service Fees when invoiced. Licensee must also finalize a minimum of one hundred (100) encounters for each Provider contracted for during the two (2) month period.”

We require the usage because we want to ensure the provider gives the system a chance before deciding to cancel. However, if they do the required encounters and decide to cancel we certainly honor the agreement and refund all amounts they have paid to us. Otherwise, we are going to considerable expense to implement and would be providing refunds for customers who didn’t complete the implementation or try to use the system.

We are more than happy to work with you and extend the 60 day period in order to give you time to be fully trained and to use Sevocity for the 100 encounters. If the 100 encounters is too many for you based on the size of your practice, we are also more than happy to work with you to determine a feasible number of encounters.

Thank-you,
Catherine Huddle
Chief Customer Success and Marketing Officer

 
 

Robin from Westside Family Medical Clinic
Specialty: Family medicine

December 2015

December 2015

I highly recommend Sevocity to anyone looking for an EMR!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that everything is there right in front of you and it is easy to navigate.

Likes Least

There is no notification when you get a "message" from the staff or pateints.

Recommendations

The best advice that I can give is to just jump in and get a feel for the product for yourself and see just how user friendly it is.

 
 

Jarred from Westside Family Medical Clinic
Specialty: Family medicine

December 2015

December 2015

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of use, organization, and great support system.

Likes Least

The program can be latent at times but mostly the response time is great.

Recommendations

It doesn't take long to get a feel for the system and to become familiar with it.

 
 

paula from Charleston Women's Wellness Center
Specialty: Ob Gyn / women's health

December 2015

December 2015

Been with Sevocity since 2009

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Up until recently- this last week, the system was portable. Now I have had a difficult time logging on from home because of the recent changes

Likes Least

see above.
Also, the ideal would be for the pending orders to be taken off when the labs are linked. There is a lot of extra work with pending orders

Recommendations

I don't really have any recommendations. For the most part I have gotten used to using even if some of the functions are not perfect

 
 

Roderick from Roderick C White LLC
Specialty: Chiropractic

December 2015

December 2015

New EHR to our office and we love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

They are up front and honest and follow through incredibly well.

Likes Least

So far, we haven't found one thing... No joke. We have been happy.

Recommendations

Remember anyone can promise 'customization' but know there are often fees/costs and time involved. Sevocity works and works to get it how you want it and it's included.

 
 

Susan from Schoolhouse Pediatrics
Specialty: Pediatrics

December 2015

December 2015

Provider in private practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and understand, especially for new users

Likes Least

Not very efficient with multiple levels of "clicks" required for each item in ROS, PE, etc.

Recommendations

Make personal templates to increase ease of use and efficiency.

 
 

Brittany from Children's International Medical Group
Specialty: Pediatrics

October 2015

October 2015

Sevocity is an easy way to communicate with others.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Sevocity is easy to navigate through to and to communicate with other providers.

Likes Least

You cannot see the messages you send to others unless it is sent as a task.

Recommendations

The recommendations I have for others using this software is think of how easily it is for you to navigate through the program.

 
 

Pamela from WAFP
Specialty: Family medicine

September 2015

September 2015

Sevocity is an over all good EMR system.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to customize templates to our wants and needs. Easy to navigate and very user friendly.

Likes Least

To open a new encounter before the previous encounter is finalized.

Recommendations

Easy to use EMR system. Great customer support team.

 
 

Sarah from Children's International Medical Group
Specialty: Pediatrics

September 2015

September 2015

Provider use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to navigate, I like the layout. I like the messaging system.

Likes Least

Not being able to use Rcopia and chart at the same time. I also feel like there are too many options for messages, tasks, etc. Need more concise, simple system.

Recommendations

I do not have any recommendations for others evaluating the system other than what we mentioned above.

 
 

Dana from Washington Avenue Family Practice
Specialty: Family medicine

September 2015

September 2015

we love sevocity

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love the vendor! They are always there to help with any questions we have. The product is very easy to learn how to use.

Likes Least

You can not open a new encounter unless the previous encounter is finalized.

Recommendations

It is a great EMR system. We have been through 2 others within the past 2 years of getting this and would recommend to anyone!

 
 

Debbie from Golden Triangle Family Care Center
Specialty: Family medicine

September 2015

September 2015

5 star software = Sevocity

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Sevocity is easy to customize to meet the unique requirements of any practice type. Very user friendly, it is not time consuming to train new employees.

Likes Least

Honestly nothing comes to mind - if we want a change we send a product request form to Sevocity and developments reviews our requests. They meet my needs and expectations

Recommendations

It is very important that you know the steps (process) your business goes through to enter a patient, evaluate them, handle referrals and prescribe for them. What information do you want to see when scheduling an appt (I want to see Balances and Insurance Information) You also want to know operationally how with the new software improve your productivity - Sevocity has excellent method of internal communicating with staff and providers. Last but not least be knowledgeable as to what the providers and staff require from the software to make it more productive for your organization.

 
 

Diane from Pasadena Health Center
Specialty: Family medicine

February 2015

February 2015

Sevocity meets the needs of our clinic and is user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's user-friendly, and they have a great first line support team. Usually the first line support takes care of my issue.

Likes Least

Special requests for enhancements sometimes takes long to implement, if at all.

Recommendations

Make sure you have buy in from the provider/staff. Make a provider and a staff person your champion users. When evaluating, you will be able to pick a software that works for all.

 
 
 
Showing 1-20 of 89

Debbie from Golden Triangle Family Care Center

August 2017

August 2017

Successful and easy transition, updates handled well and work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Training staff very is easy, it takes about 3 hours on average. This system improves work flow and productivity.

Cons

How often we have to change our passwords - currently we have to change approximately every 90 days or so. I would prefer about once every year unless there was a problem.

Source: Capterra
 

YVONNE from HERIBERTO RODRIGUEZ-AYALA M.D., P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Sevocity has by far been the best EHR we have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OUTSTANDING TEMPLATES, EASY TO TRAIN EMPLOYEES, AND GREAT REPORTING TOOLS AS WELL AS CUSTOMIZATION.

Pros

Mostly we like the templates, how we can make our own templates that best fits our office and that support is always there to help. Team members are great and always helpful. Also the its easy to train new staff.

Cons

Sevocity has grown since we first started with Sevocity so recently there has been some changes and we understand that they have more clients but a little more one on one and quicker customer support would be great just like the good old days.

Source: Capterra
 

ANNETTE from RIOSURGICAL
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I HAVE USED MANY EMR'S IN THE PAST AND SIMPLY LOVE USING THIS SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

VERY DETAILED EMR, SIMPLE TO USE, YOU CAN SEND FAXES FROM THE SYSTEM WITHOUT HAVING TO PRINT, HIPPA COMPLIANT, TRAINING IS AVAILABLE WHENEVER IT IS NEEDED, HELP DESK IS ALWAYS READY TO HELP WITHOUT LONG WAIT TIMES ON THE PHONE

Cons

WHAT I LIKE LEAST ABOUT THIS SOFTWARE IS THAT I CAN ONLY OPEN ONE ATTACHMENT AT A TIME, I WOULD LIKE TO BE ABLE TO COMPARE ATTACHMENTS IF NEEDED

Source: Capterra
 

Carlos from Carlos A Lozano MD
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Intuitive. Great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much improved delivery of health care to our population.

Pros

Ease of use. Keeping OCD 10 codes current. Relative low cost of ownership and maintenance. Quick response of support team.

Cons

The inability to incorporate laboratory results in the body of the encounter note. The inadequacy of the fax /ehr integration.

Source: Capterra
 

chris from Memphis Radiological, P.C.

February 2017

February 2017

Love this EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

have been using for 5 years. Easily able to customize the encounters and I could easily train the doctors how to use it.

Source: Capterra
 

Katie from Central Texas Pain Center
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Sevocity review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this product daily. It's ease of use is fantastic. I just wish the massaging features were better.

Pros

Ease of use

Cons

Emailing within is a pain. There isn't a history of sent messages,nor can you cut and paste

Advice to Others

N/a

Source: Capterra
 

Ruth N. from Ruth N. Agwuna MD FAAP

January 2017

January 2017

Sevocity Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like how Sevocity really makes it easy for pediatrics. Its pediatric friendly it gives a lot of information. When I need something any type of help customer service is great and very friendly.

Source: Capterra
 

Kaycee from Central Texas Pain Center
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Nurse Practitioner Sevocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a nurse practitioner at a pain clinic that utilizes Sevocity on a daily basis. It is suitable for a small practice and easily utilized by practitioners and scribes alike. Medication prescription is straightforward, and communication among staff is efficient.

Pros

The ease of medication prescription and ability to tailor to specialty.

Cons

It is a little difficult to create templates.

Advice to Others

Easy to use, efficient, suitable for scribes to utilize as well.

Source: Capterra
 

Sandy from Physicians Express

December 2016

December 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have not had any major issues with Sevocity. It is easy to use and navigate. I would definitely recommend it to anyone looking into getting EHR.

Source: Capterra
 

Sandy from Physicians Express

December 2016

December 2016

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sevocity was not difficult to learn to navigate. It is pretty simple and that is what I love about it.

Source: Capterra
 

jessica from Physicians Express

December 2016

December 2016

amazing, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The current emr is amazing and easy to use. We dont run into issues with accuracy or misinformation.

Source: Capterra
 

Alicia from Crescent View Medical Clinic

December 2016

December 2016

Sevocity EHR is quick and easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been employed at this Family practice clinic for about one year and seven months. When I started I was introduced to Sevocity Electronic Health records. I was nervous about this due to working on different EHR at other clinics in the past and how long it took me to learn. There was definitely no reason to for me to be nervous because Sevocity EHR was no so easy to learn it and navigate. I am very satisfied .

Source: Capterra
 

Diana from Crescent View Medical Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Sevocity Practicality / Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sevocity is easy to customize to meet the unique requirements of any practice type. It is very user friendly which makes it less of a daunting task to train new employees.

Pros

Sevocity is easy to navigate through, yet effective at internal communication between provider and staff.

Cons

Software updates, although necessary, do not always run as smoothly as one would hope.

Advice to Others

Great functionality for the value.

Source: Capterra
 

Sammie from Dr. John M. Ross
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best Software I've ever Used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sevocity rates in use and functionality about other software that I have used. The ease of use is so nice and support is always available to our clinic. I would recommend Sevocity to anyone looking for a new EHR.

Pros

Ease of use.

Source: Capterra
 

Carla from Advanced foot and ankle associates
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best EHR out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sevocity is great because you have confidentiality and also is very organized in the manner in which you can find anything you want as easy as 1 2 3.

Pros

The organization and protection that it gives us as providers.

Cons

The fact that you cannot delete permanently a record that was upload it by accident.

Advice to Others

User friendly

Source: Capterra
 

Leeza from Ruth Agwuna MD FAAP

December 2016

December 2016

Sevocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like Sevocity. Sometimes there can be a lot of clicking at times but overall i think it is a great EMR system for a pediatric office

Source: Capterra
 

Paula from Charleston Women's Wellness Center

December 2016

December 2016

Sevocity User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are a lot of good things about this system, but not always user-friendly. You cannot send a refill and see the patient's chart at the same time. Pending orders have to be MANUALLY reconciled. There is not an opportunity for bi-directional interface with labs allowing for true computerized order entry.

Source: Capterra
 

Sarah from Neuroscience & Pain Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Workable, but needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software: The software is a bit challenging to customize for some, but they do have customization experts that can help and do it for you. A few things could be added to ease use and interfacing, such as more detailed reporting options and import/export options. Luckily, they have product request forms and an actual department to take these requests into consideration for future updates.

Adding Users: The paperwork involved in adding users to Sevocity is minimal and not too tedious. The paperwork and wait time for adding clinical staff to the prescribing software, RCopia, is a bit too much, especially when you have a high staff turnover rate.

Customer Support: Starting out in Sevocity a few years ago, customer support was completely lacking. We would call and then not receive a call back for weeks unless we kept calling in to keep track. However, over the years they have developed new ways of handling calls and requests which have made it MILES ahead as far as efficiency.

Pros

Cloud-based
The account holder is able to add/delete users.
The account holder is able to customize
Frequent software updates
Product request forms
Reporting
Frequent training webinars

Cons

Software servers go down sometimes
Import/export not global
Referral reports not specific enough
Need more options for notification pop-ups

Advice to Others

Be patient and attend the frequent training phonecalls

Source: Capterra
 

Beverlyn from MHDG MSO
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

More Access, More Utility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Always discovering new features that are extremely useful and user-friendly. I have recently been given more Administrative access and find it an easy learning curve and the support is superb.
Looking forward to expanding my usage of the system in our growing practice.

Pros

Ability to generate specific reports and review quickly. User-friendly. Ability to access multiple patient related report features. Ease of adding and uploading documents.

Cons

I do not have any cons at this moment.

Advice to Others

Not at this time

Source: Capterra
 

Russell from Advanced Foot and Ankle Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

EHR that makes charting simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The goal of charting should be to capture a comprehensive record, during the workflow, in minimal time and Sevocity is the perfect tool for meeting this goal.

Pros

function, easy to use, direct integration with the billing system.

Cons

meaningful use functionality has been poor.

Advice to Others

none

Source: Capterra