Simple Interact Software

5.00 / 5 (3)

About Simple Interact


Simple Interact is a cloud-based medical solution that caters to medical practices, specialty groups, and hospitals. It offers a comprehensive suite of HIPAA-compliant services that address front office concerns such as: Online Reputation, Patient Intake Forms, Marketing of ancillary services, and Patient Engagement, including Automated Reminders.

Healthcare providers can automate their survey process to collect patient feedback, track patient satisfaction metrics, and also acquire online reviews from their satisfied patients. Simple Interact can assist with Local Search Engine Optimization to help improve local search results when patients search for related medical issues.

Simple Interact enables medical facilities to use electronic patient intake forms which patients can fill offsite or onsite. Simple Interact can push captured intake data, discrete medical history data, and PDFs of signed legal forms into several popular Practice Management and Electronic Health Record systems. 

The solution can automate Appointment reminders, Appointment confirmations, as well as pre- or post-encounter messages. On Demand Communication can be used to broadcast messages to impacted patients when unexpected schedule changes occur. Waitlist Automation can be used to fill cancelled appointments in an automated fashion.

Simple Interact provides services on a monthly subscription basis and customer support is available via phone.



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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Simple Interact

Overall rating

5.00 / 5 stars

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November 2018

A.J. from Radiology Associates of Venice, Englewood and Sarasota

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Fantasic Tool to Oversee Customer/Patient services

Pros

The ease of use for us and for the patient. The simple survey allows the patient to answer key customer/patient services questions easily and quickly from their phone or PC. By allowing the patient to give their feedback on their experience within our organization has been so valuable and has given us the opportunity to reach out to those patients that may have had a fantastic experience with us and to those that had a less than optimal experience with us.

Cons

Any Cons that were encountered were quickly resolved by their team within a few days to give us the most optimal experience. We required things that were not normally done and with the high volumes and multiple locations we have it created a challenge for them but everything was resolved quickly.

Response from Simple Interact of Simple Interact

Replied November 2018

Thank you AJ! We love being part of your forward-thinking organization that understands the importance of patient satisfaction and online reputation.

March 2019

Jeanne from Andrew Marlowe, MD, PA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Happy customer

Very easy to do business with, and very efficient and satisfactory customer service. We have been completely happy with them.

Pros

The survey results have enabled us to interact with patients who have concerns prior to them posting negative reviews, and happy patients have flooded social media with positive reviews, which has contributed to new patients finding and choosing us.

Cons

We have no complaints, the service has been very successful for our practice

December 2015

Fernando from Frisco Spine/NSPA of Texas

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2015

A must have software...

Simple Interact has played an important role in our practice by bringing innovative ideas and resources allowing our practice to effectively restructure the way we handle patient care, volume, and data management. Supplementing our EMR with their software and strategies has notably improved our patient volume and decreased our waiting times especially during the ICD 10 transition. The support from Ravi and the Simple Interact team has been instrumental and incredibly valuable.

Response from Simple Interact of Simple Interact

Replied December 2015

Thank you for the endorsement, Fernando! It makes our day when customers tell us we are significantly improving their efficiency and profitability. We will continue to deliver on our promise of More Patients, Less Paperwork! If you need us to address any immediate needs, we are only a phone call away. - Ravi @ SimpleInteract