Atera vs Zoho Assist

It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

There were a few missing features but nothing we couldn't handle in another manner.

One-time remote access connections, while fairly easy, can sometimes be confusing when the one receiving support is technically challenged - it can take a little longer to talk them thru the process.

The fact that it does not run in its own application window instead of a browser. otherwise excellent