Ratings & Reviews

Overall Rating

4.48 / 5 (135)

4.59 / 5 (332)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

April 19, 2020

May 11, 2020

Pros/Cons

  • Pros

  • I like the price and the features that come with it. Especially the integration with Webroot!

  • Easy to use Full training available Great support team Good product development Very cost effective

  • Cons

  • It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

  • There were a few missing features but nothing we couldn't handle in another manner.

  • Pros

  • Set up was easy. It took a few minutes to get used to the platform and where all the buttons are but then it was a breeze. I love it.

  • This software definitely serves its purpose. It is great to track productivity and I love that it has the ability to do a remote session which is often needed and utilized.

  • Cons

  • One-time remote access connections, while fairly easy, can sometimes be confusing when the one receiving support is technically challenged - it can take a little longer to talk them thru the process.

  • The fact that it does not run in its own application window instead of a browser. otherwise excellent

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots