About VSys One

VSys One is a volunteer management software designed to help businesses in schools, parks and conservation, science centers, performing arts and museums manage volunteer registration, interviewing and scheduling on a unified interface. Administrators can utilize built-in mail merge tools to communicate with individuals via email, text or mail and archive interactions in a centralized repository for future reference.

It includes VSys Live, a web interface for volunteers to log in search job openings, view upcoming events on a calendar, send or receive messages, track hours and sign documents. VSys Live Kiosk allows professionals to check-in and out and fill surveys such as COVID screening questionnaires from remote locations. Additionally, it of...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of VSys One

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

July 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

VSys is Amazing

The entire team at VSys One is amazing. They are the most responsive support team I have ever worked with.

Pros

We now keep data in one system, where we used to have 3+ systems to do this VSys Live allows volunteers to manage their own data (e.g. we don't have to run hours reports for our volunteers, they can do this themselves) Love that my staff can access information remotely, don't have to be in hospital to access database

Cons

The functionality is so huge that we are still learning about it everyday. It's been 4 years and I feel like I am using about 50% of the total functionality. I don't think this is a con though. We know that if we need a new function, it is probably already available and we just need to learn to use it.

Reasons for Choosing VSys One

We were interested in the VSys Live option

Reasons for Switching to VSys One

Our database was basic with simple functionality. With growth in our program, we needed to increase our functionality.

July 2020

Patricia from Cottage Health

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Cottage Health Volunteer Program

we are able to manage over 1,000 active volunteers, we especially like the ability to communicate with some or all volunteers as well as documenting all interactions. We are able to customize the database to meet our best practices and procedures.

Pros

The pros are have a robust database that handles all of our daily operations, from an on-line application that when accepted is downloaded right in to the database. We also like the ability to customize to our services and requirements (national, state and local guidelines and to customize to our hospital's culture and policies, The help line is fantastic and are very knowledgeable and patient. they are responsive to requests and upgrades.

Cons

The scheduling is great.... but I would like to add phone numbers and to be able to color code the training volunteers vs the trained volunteers.

Reasons for Choosing VSys One

The support team and client relations manager- [SENSITIVE CONTENT HIDDEN] were instrumental in our decision. To be able to talk and be walked through an issue was critical vs waiting for an email response. The ability to help problem solve an issue immediately vs place on a list for the company to work towards. V Sys One is very responsive and eager to help to achieve our goals and practices.

March 2021

Johanna from Providence Health Care

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

What else do you need?

Awesome! Every single person we work with is consistently personable and extremely knowledgeable and helpful.

Pros

It's capable of doing almost anything you need it to and on the rare occasion that it doesn't, the software team at VSys either makes it happen or finds a work around. Best support team ever, software or otherwise! Also really appreciate the control we have to be able to readily adapt the software to meet our specific needs.

Cons

Scheduling for multiple shifts per day, such as two shifts, every two hours, 24/7. We haven't found a great way to create and then be able to share with staff, in a format that's easy for them to read. That being said, we haven't tried to use any of the scheduling tools in quite a while so perhaps it's time to give it another go.

Reasons for Choosing VSys One

N/A, I was not part of this decision.

Reasons for Switching to VSys One

The previous software didn't have near the functionality we needed.

August 2019

David from Hospital of the University of Pennsylvania

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

3.0

Functionality

3.0

August 2019

Needlessly Complex

The product line is confusing - VSys One, VSys Lite, VSys Live, VSys Kiosk, VSys Live Kiosk. A few key features that were promised by the project leader have failed to materialize. My sense is that again, they have a product that can do many things, but they don't know how to package their own product or create a user interface friendly for customers. The business model is one of paying for a support subscription post-implementation so they don't have much of an incentive to change.

Pros

I can't deny that it is powerful. It will make reports and track data. The phone support is decent.

Cons

See the title of the review. The user interface as the administrator is cumbersome and non-intuitive. There are too many steps and serpentine workflows to accomplish basic tasks such as creating a job assignment or building a new training.

Reasons for Switching to VSys One

The ability to own our own files versus paying by the file.

March 2021

Jenny from Kauffman Center for the Performing Arts

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Best Software Out There

I recommend this software to everyone I meet because the look and feel is appreciated by our volunteers, the reporting is one click and includes all the details you could ever imagine, and it saves me at least 20 hours a week (compared to my previous software), so I can be away from my desk more and with our volunteers. I truly am thankful for VSys One and look forward to the many, many more years ahead!

Pros

The AMAZING customer service by all members of their team. Fast email response time, via phone and/or email, even the [SENSITIVE CONTENT HIDDEN] will reach out and ask if I have any "wish list" items that can possibly be included in an upcoming update. The reporting, customization, all of the above is great.

Cons

To be honest, I don't have anything negative to say here, which is great!