MantisBT vs NetSuite OpenAir

MantisBT has 91 reviews and a rating of 4.03 / 5 stars vs NetSuite OpenAir which has 34 reviews and a rating of 3.97 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.03 / 5 (91)
3.97 / 5 (34)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
July 14, 2021
August 26, 2021
Pros/Cons
  • Pros

  • Their bootstrap design is amazing, before version 2 it wasn't so tidy but nowadays it is. Thanks for making my bug tracking and managing easier.
  • A very simple interface, very good graphical reports, daily use eclipse compatibility with my tech team.
  • Cons

  • Most of the settings are awkward to apply, takes a little getting used to.
  • If you are struck with the setup, it is very unlikely you can an answer as this is used by very less people. Very difficult to setup work environment on Linux system.
  • Pros

  • Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
  • I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
  • Cons

  • If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
  • The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
Pricing Range
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29 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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