A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms.

The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities.

Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people.

I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes.

Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login.

The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional.

It has been one of the most reliable elements in my company. The managers and the clients are very happy with it.

We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.

I do like that the software itself is very easy to use.

Easy to use software and outstanding customer service.

I don't like that we can not set households up.

We use the email feature the most. And the lack of customization is frustrating at times.

My main complaints with Pilera would be the Unassigned folder.

It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community.

I personally love the ease in which I can find unit owner information, as well as ease in using the support/hel desk.

For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

I love the ease of communicating with the membership, the languages the messages allow users to pick, and the tracking of the membership when adding and removing people from the system.

The customer service team is incredible at helping you navigate through any issue you may be having with the software.

The software is easy to use and navigate through which makes it simple to explain to clients. Pilera is also always making improvements and adding more features making it better every year.

This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated.

If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard.

Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

The product is beautiful and has a VERY modern feel — especially in comparison to everything else in the storage industry.

Very positive experience and not frustrating to work with. Basically sat down and in a couple of days could move pretty smoothly thru the software.

I like that this software provides everything I need to manage my company. It's very streamlined and easy to use.

Installation and training were very good. Again, Technical both for the Management Software and Website have been outstanding.

It has great automated reminders for not only the user but the customer as well. It has had recent improvements that allow for a seamless transition in moving and transferring tenants.

Easy to use, easy to train with, and customer service is great.

Very easy to learn due to user friendly interface.

My only complaint at the moment is that WordPress has not been integrated yet.

If a move out is done by mistake, there is no way to reverse it and you have to have the customer come back and redo all the paperwork.

I appreciate how helpful customer support is,  this is the best value for the money,  saves much time with accounts receivable.

Easy to use, looks great, intuitive, comprehensive, AMAZING customer service, and a total package.

The experiences with the support staff has been nothing short of superb; they are very helpful and prompt to resolve any issues. The program is easy to use and really easy to understand.

It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money.

And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well.

Autopay with credit card billing. And with our website integration, their tenant portal is very useful.

We're a new facility, and greatly appreciate the guidance and honesty on opinions and helpful tips in making our facility profitable and successful. Their websites are clean, neat and easy to utilize.

The Customer Support and being able to call in to help get through unique items. I also like the web is integrated with the software.

Great integrated capabilities:  Price management, pay on line,  mail house and excellent document management. It is extremely simple to manage the day to day operations and the reports are excellent.

Great automated record keeping as well, including recording phone calls, allowing you to follow up easily on leads. Great value for the money.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

I love how user friendly the software is to manage and navigate. Everything i need to run my office efficiently and effectively comes in this software.

It was so easy to change from a different software to storedge and it is super simple to train new employees on.

The reporting features are good but would like to see more customization in reporting. Overall, I feel we get a great value for the money.

The feature I found to be the most useful is the search field because it searches the entire program for whatever you type in the search box.

My favorite thing about working with storEDGE is the ability to work with their amazing customer service. If I ever have a question or need some assistance, they are right there.

In my personal opinion the only negative about store edge i am unable to customize to customize the colors and layouts.

US Dollar

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction.  Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more.  

Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive.  

1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 

2. Maintenance - A robust work order system and vendor management app that organizes your maintenance & drastically reduces response time to residents.  Create and assign work orders, track status changes and comments, and generate reports.  Store vendor information, track certificate of insurance and auto-receive notifications, and associate vendors to multiple communities.  

3. Help Desk - Track all owner/tenant interactions at a unit or occupant level, deliver faster customer service with real-time troubleshooting capabilities, and provide a searchable FAQ for residents and staff.  

4. Resident Portal - One central place for residents to make payments online, update contact information, manage other occupants, and view documents, events, messages, and unit information.  

5. Websites - Mobile-friendly websites that integrate seamlessly with the Pilera portal.  Easy for your non-technical staff to maintain. Choose from several customizable templates, restrict access to pages, and post documents, surveys, events, and more.  

6. Condo & Rental - Track leases, pets, vehicles, guests, and more. 

LongDescription

File Management

Lease Tracking

Faculty/Staff Management

Electronic Payments

Payment Processing

HOA Violation Enforcement

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Fee Collection

Transaction History

Portfolio Management

Rent Tracking

Communication Management

Customer Database

Calendar Management

Commercial Property Management

Member Database

Self Service Portal

Contact Management

Online Payments

Property Database

Vendor Management

Maintenance Management

Tenant Tracking

Client Portal

Real Time Notifications

Insurance Management

Residential Properties

Activity Dashboard

Reporting & Statistics

Event Management

Work Order Management

Customizable Templates

Tenant Portal

Website Management

Real Time Reporting

Customizable Branding

Member Communication

Reporting/Analytics

Contact Database

Lease Management

Third Party Integrations

Maintenance Scheduling

Task Management

Document Management

Owner Portal

Alerts/Notifications

Occupancy Management

Pilera provides two different pricing options and companies can pick and choose the products they want for their communities.  
1. Per Community Pricing - A great way to give individual communities freedom.
2. Per-Unit Pricing - Onboard many communities at a fraction of the cost while positioning your company for more growth.  

Email/Help Desk

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Pilera Software

Live Online

Webinars

Documentation

Videos

storEDGE is a cloud-based self-storage facility management software designed to assist users in managing storage facilities. storEDGE technology includes facility management software, cloud access control tools, marketing websites, online rentals, and business intelligence tools.


storEDGE management software features built-in customer reviews, two-way text messaging and emails, auction management tools, in-software automated lien emails and postal mail, dashboard notifications and manager to-do lists, gate access histories, e-sign for lease documents, and custom interactive facility maps. storEDGE marketing websites feature mobile-responsive web design, custom search engine optimization (SEO) content, pay online and rent online tools, lead notifications and tracking, interactive storage calculator tools, Google Map verification and Google Analytics integration, and free website hosting.


storEDGE technology is available on a monthly subscription basis starting at $50 a month and includes free customer support. storEDGE technology products integrate with all the major payment processing, gate, and insurance providers.



User Management

Recurring/Subscription Billing

Late Fee Calculation

Financial Management

Reservations Management

Multi-Location

Lead Management

Mobile Access

Billing & Invoicing

Customer Management

Security Gate Access Control

Role-Based Permissions

Mac OS

Web browser (OS agnostic)

Windows 8

Core Plan: Plans starting at $50*
Pro Plan: Plans starting at $150*
Enterprise Plan: Plans starting at $250*

* Per month, per facility, per product. Price may vary based on size.

Pilera Software vs storEDGE Management Software

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