I like integration Dameware with Active Directory, functionality and simplicity.

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware.

I have been very pleased with DameWare and have setup a DMW file for sharing with others that lists all our servers and other specific computers.

The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

What I like the most of the ease of use of this program.

Cannot recommend this software enough, definitely worth the money.

There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software.

The ability to do ad-hoc off network remote control is nice.

I like the AD like interface, and the general ease of use. Access to remote computers having issues and being able to pull logs any time is great.

The most useful software to make remote desktop.

The ease of use and flexibility of the remote software is very good. The cost of the software is phenomenal.

We use it when a user has a problem with the computer to show what is that exactly.

My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense.

Rarely have had to use them but in the couple cases I did they were fantastic.

Easy to use, easy to install and configure, light.

This application helped provide visibility into remote systems, allowed access to servers, and a great resource for our help desk team.

Pretty happy with the Tool due to it's simple interface.

Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month.

Expensive, but fabulous remote connectivity tool.

Dameware is a true  diamond for any IT Support staff,  software can be installed on the client machine remotely without any user intervention.

The Licensing model is awesome and only costs $50.

Connections to devices and management of the network is great. The ability to connect to devices quick and safely.

I have tried other software but have not been as impressed as with DameWare. Solarwinds has great products.

It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.

This software has made me very proactive and my customers love my response times. They do not have to wait for me to come onsite.

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.

There is a lag when connecting, can take a few moments. Takes a few steps to let in the tech.

This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors.

Ease of use for our company and our customers.

I don't like how expensive this program is. It should be cheaper to help fix problems and error on my computer.

The software is easy to use and website integration for customer use.

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

My experience is good because the application works fine.

Easy to guide a customer to to a remote session. Nice features in order to assist the slient.

I love being able to easily and quickly log into other computers. I also love unattended access, so my clients don't always have to go to the website and give me a number to connect.

Fixme.it is quick and easy for both me and my clients.

Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

I liked this tool, easy to handle, convenient as it is recommended by the IT service personal.

It is easy to use, the file transfer feature is the best I have experienced. It has unattended access, its easy for the clients to connect to without issues.

Overall, I have had a very good experience with Fixme.it, it works great and does everything I need it to do on PC's.

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

US Dollar

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk.

LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

Session Recording

Event Logs

Screen Sharing

Mobile Access

Unattended Access

Role-Based Permissions

File Sharing

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Session Transfer

Multiple User Accounts

Live Chat

For MSPs

Ticket Management

Knowledge Base Management

Automated Routing

Multiple Authentication Methods

Access Management

File Transfer

Web browser (OS agnostic)

DRE is based on an annual subscription. DRS is a one-time perpetual license

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dameware

Webinars

Documentation

Videos

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.


FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.


FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.


Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.


The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.



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