ShipHero vs Xero

RATING:

4.0

(53)

ShipHero has 53 reviews and a rating of 3.96 / 5 stars vs Xero which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (53)
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Ease-of-Use
4 / 5
Xero
Value for Money
4 / 5
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Customer Support
4 / 5
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Functionality
3.5 / 5
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Last Review Written
July 3, 2023
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Pros/Cons
  • Pros

  • The setup team and the setup meeting was great. They went over everything in detail and were available to answer questions and help with integration.
  • The product is generally very easy to use, particularly for frontline workers. The backend can be a bit less intuitive and the canned reporting is lacking in my opinion, but overall it is simple.
  • Cons

  • No control over what sized boxes they pack your goods in which leads to crazy shipping prices. Miss information when signing up.
  • I dislike that the way picking is set up that when the picker is picking the system does not give them more than one location for an item incase that the item was not there in the first location.
Read all user reviews
  • Pros

  • We were currently using Quickbooks, which had, at the time, very limited cloub-based capability. Xero looked great, was easy to use, and made it possible for our virtual team to work together.
  • I love how easy it is to sync bank feeds and reconcile transactions. I love the rule feature that allows me to set my routine transactions to the correct COA.
  • Cons

  • Customer Service was horrible. You could not talk to someone when you wanted to.
  • The single most annoying thing about it is the support.
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Pricing Range
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos