I don't get advised on what the error is. For example if access is not granted, I would have to call someone to find out why.

Sometimes can be confusing while adding specific time zones.

Customer Service is amazing as well as the software.

Requires a minimum amount of regular use to pay for the service.

I like that this software makes it easy for not only for our tenants but also for our staff for the scheduling of overtime HVAC.

Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.

The end of month reporting. This has saved us a huge amount of time every month calculating the tenant billback costs.

Its not intuitive and is hard to explain to new users.

I like that scheduling for customers is an easy process.

It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous.

Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate.

Account manager is very helpful. Software is easy to use for our tenants.

I have no input, as I have yet to find a con with the program.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

I like that it is easy to navigate once you know how the system works.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

What I like most about the Genea software is that it is so easy for our tenants to access and request their after hours HVAC.

I do not believe we have had any questions on how to access the site since we have launched and in my eyes that is a really good thing.

Genea is fairly simple to use and I like the confirmation emails once requests are submitted. The reports function is also helpful.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

If there is an error it is usually the tenant user making the error and not engineering.

The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.

It is user Friendly and the forms are relatively easy to develop.

I hate giving a company a bad review, but what we were sold on and what the final product was, is light years away from each other.

The initial learning curve was challenging, and access to training material seemed weak.

Excellent, I have recommended this to other companies who could also avail of the ease of use.

The ease of doing forms in the field and being able to submit them immediately while on site has been the greatest tool in making one of my monthly tasks more efficient.

It has a robust feature set and good support as well. It's a huge plus that the solution supports an unlimited amount of forms.

We get great customer response to there very own custom form. Having that ability to make custom specific for each individual customer  is priceless.

It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app.

Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more.

Not only is the software easy for the office staff but it is also easy to use for the technicians who not always are the best at record keeping.

The training was phenomenal and the customer support was always very responsive and helpful. The software is fairly easy to use as well.

ProntoForms is a powerful tool that enables me to create rich eForms that are simple to use, have intuitive controls and rich data.

Ability to integrate with other enterprise systems.

The file generation procedure is really straightforward, and the forms developed are extremely strong, allowing for extremely simple integrations.

We service the Health Care market and timely reporting is a must and ProntoForms from day 1 has been superb.

We have saved time and money going wit ProntoForms - I recommend it.

Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases.

We have enjoyed the dashboard interface and the app is user friendly. Their customer service is very helpful.

I like that it is user friendly, customizable and fairly intuitive. I've used the software for multiple purposes and each time it has proven to be great.

Good platform to configure mobile forms for phones and tablets. Url / PC support is not available, it if was it would be great for us.

The email after with the PDF is very helpful and I save that into a folder for each location. I think that the process is quick and easy now for me using the Pronto forms.

It is very easy to setup. It integrates with any database.

The data transfer is very reliable, and saves so much time in the field. The ability to access everything on your mobile device is so convenient too.

Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features.

US Dollar

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.

LongDescription

Real Time Analytics

Recurring/Subscription Billing

Customizable Reports

Activity Tracking

Real Time Monitoring

Task Scheduling

Invoice Management

Communication Management

Customer Database

Customer Portal

Scheduling

Self Service Portal

Mobile Access

Real Time Data

Historical Reporting

Real-Time Notifications

Service History

Real-Time Updates

Activity Dashboard

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Work Order Management

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Reporting/Analytics

Monitoring

Billing Rate Management

Third-Party Integrations

Maintenance Scheduling

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Overtime HVAC

In Person

Live Online

Webinars

Documentation

Videos

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.


One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.


Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.



File Management

App Management

Optical Character Recognition

Document Templates

Quality Management

Purchase Order Management

Work Order Creation

Barcode/Ticket Scanning

Safety Management

Visual Modeling

Subcontractor Management

Data Verification

Graphical User Interface

Document Imaging

Database Support

Access Controls/Permissions

OSHA Recordkeeping

Equipment Management

HIPAA Compliant

SMS Messaging

Dispatch Management

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Code Enforcement

Pre-built Templates

Remote Data Capture

Electronic Signature

Order Management

Space Management

Risk Assessment

Collaborative Development

Project Management

Approval Process Control

Conditional Logic

Mobile Development

Recurring Appointments

Image Capture

Report Templates

Job Management

No-Code

Integrations Management

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Full Text Search

Shipping Management

Abbreviation Detection

Data Import/Export

Offline Access

Risk Management

Process/Workflow Automation

Document Classification

Failed Inspection Tracking

Service Call Management

Audit Trail

Version Control

Configurable Workflow

Data Quality Control

Fixed Asset Management

Requirements Management

Logistics Management

Compliance Management

Performance Metrics

Routing

Pre-Built Modules

Data Retrieval

Training Management

Maintenance Management

Occupational Health Management

Accident Investigation

Preventive Maintenance

Forms Management

Graphical Workflow Editor

Integrated Development Environment

Workflow Management

Data Collection

For Schools

Residential Properties

Visual Analytics

Voice Recognition

Inspection Management

Alerts/Notifications

Autofill

Data Aggregation and Publishing

Industrial Safety Management

Estimating

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

Overtime HVAC vs TrueContext (formerly ProntoForms)

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