Business Hangouts vs Zoom Workplace

RATING:

4.5

(84)

Business Hangouts has 84 reviews and a rating of 4.54 / 5 stars vs Zoom Workplace which has 13810 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (84)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 25, 2023
April 25, 2024
Pros/Cons
  • Pros

  • It is easy to use and does not detract from its operability and functionality, it is excellent for internal video conferencing and the interaction with the user is perfect.
  • It allows you to customize your videoconferences to the style that you have in your company, being a low cost tool with respect to skills, so it is very useful when you hold meetings online.
  • Cons

  • Actually that is the case for many of the options. However, nobody else on my team has a problem with the user interface.
  • At times, the system can be laggy and cut out abruptly while on a call. Also, some people struggle with logging into the platform.
Read all user reviews
  • Pros

  • I like the Instant Meeting function the most. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency.
  • I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.
  • Cons

  • This could be very frustrating as some attendees are disruptive whether that is on purpose or not. This makes it very hard for some people to learn and to teach etc.
  • I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos