Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

I like everything from the ease of use, to the effectiveness, to the customer service.

We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.

Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars.

Ease of use is the best I found when searching for the service and the reports are perfect.

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.

All of our callers using a Callsource number are new customers so this message was very confusing.

I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.

We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything.

The platform was very intuitive, allowing for a very small learning curve. This was very important to us as we rolled this software out to our 200+ clients.

M finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.

My Experience has been very good. The customer support has been very receptive and helpful.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

Easy to use and helpful. It has helped with gaining better customer service skills and booking more calls.

Unhappy that I was being billed for services that I was not receiving.

I really like the customer representative...she is very nice and a wonderful coach.

They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great.

Super user friendly API - can listen to calls, call shield, call disclaimers, etc. very user friendly.

They run the calls through a relay which is confusing for some.

This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job.

I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested.

I really enjoyed the ease of generating reports for customers. I can't express how easy it is to generate and get it to our customers.

The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect.

I love that I can listen to all of my employees calls and really get a good idea of how we are interacting with our customers.

There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list.

I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue.

I'm very happy that I found this app. If you stick with it, you'll learn so much and on your own time too.

Overall our experience has been good. Customer service is quick and helpful.

TERRIBLE customer service. The online settings interface is horribly non-intuitive.

So, if they don't apply to you, you are lost for a while unless you call and wait on hold.

If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages.

It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.

For the cost it can't be beat, it performs just as well as much more expensive VoIP products with the same amount of simplicity and reliability.

The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.

This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System.

I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it.

It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.

Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us.

Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting.

Even better is I can access the business line from all of my devices. And even better than that is my business partner can also access the same business line from their mobile devices as well.

What we like about this phone app are. Affordability - for a startup LLC, this phone app is competitively priced.

I like that they offer toll free vanity numbers. I can receive faxes on the same number which is great and there are 3 extensions.

US Dollar

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.


Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.


Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.



LongDescription

Multi-Channel Marketing

Performance Management

Activity Tracking

Real-Time Monitoring

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Multi-Campaign

Call Recording

Call Routing

Review Notification

Lead Management

Scorecards

Caller ID

Key Performance Indicators

Event Triggered Actions

Review Monitoring

Alerts/Notifications

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts / Escalation

Review Request

Monitoring

Campaign Analytics

Trend Analysis

Lead Qualification

Call Tracking

Negative Feedback Management

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallSource

Live Online

Webinars

Documentation

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps.


The software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in.


Grasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via emails. It is available on a monthly subscription basis and extends customer support via documentation, email and phone.



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