Emails between staff are cut down dramatically, as rather than emailing a colleague I can just tag or message them.

It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories.

Full history that is default on all other mail clients on Missive you have to pay. If you have a team with 3 members, you need to pay 45 MONTHLY just to have access to your all emails.

Hats off to the Missive. They are very responsive,  add features regularly, and fix bugs quickly.

The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes.

Greatly helps productivty and control/coordination.

We're using a shared mailbox to provide technical support to clients.

The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.

Missive is a really great alternative to other outreach solutions  and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.

I love the integration with another apps and chat option.

They have tons of integrations and the team is very responsive. The price is on the expensive side but you get a lot for what you pay for.

App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist.

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE.

They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Makes it easier for all parties. Customer support: quicker support response time I've ever experienced.

I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Beautifully done, highly functional, versatile, highly recommended.

This is by far the best designed, fully features and we built email app around. Ideal if you have a team, but perfect for freelances or anyone regularly dealing with mail.

We were searching for an email management solution and found Missive. Gave it a try and the service is great, it connects to zapier which is huge, and we can easily communicate in emails and chat.

The product is extremely easy to use and cuts down on all of the wasteful overcommunications to customers and co-workers.

The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

We switched to Missive from a competitor because the apps are elegant and the price is right. We use email all day every day, so the user experience is important.

Once you use Missive, you'll see what you're missing without it.

I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Super effective way to juggle emails, discussions plus external integrated systems. Has a lot of functionality itself to handle multiple, team & external email accounts.

It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

Whis this software you can not only handle your customer emails but you private emails can be managed as well and at the very same place. No switching software anymore for different email needs.

Brings team discussion into email threads, keeping the emails separate. Integration with other systems is fabulous, eg Trello & Knack.

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far.

All I have to do is open my Gmail interface and try to work from there to realize that I would be lost without Missive.

I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate.

I liked it because it has this great feature of integration with other software like google drive.

Love that it's user friendly and was very easy to set up. It is real easy to communicate with other team members.

Slack is refined, clean, and very user friendly. It integrates with many other tools in our stack and always offers a great experience.

The different channels help to keep conversations organized. The fun features make this instant messaging fun and add flair.

When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones.

Overall, I'd say that once a company is used to the mechanisms and abilities of slack, it has the potential to do a lot of good. Once comfortable with it, it is quite efficient and enjoyable.

The best thing about Slack is the ease of use and the ability to communicate quickly and effectively across multiple teams/projects.

I love the feature that allows you to pin links to the header of a channel making it easy for others to access certain documents. In addition,  The Slackbot is a great help tool.

It's really useful, practical and easy to use. Great way to communicate and even fun because you can add your own emogi and use giphy.

It is super user friendly and able to navigate through the platform with ease. It has been money well spent and has helped our business flourish.

I recommend it to everyone I know. More people should use it! perhaps invest more on marketing so that it is more popular among crowds.

The best thing about this software is its easy to use and very useful functions. I love being able to select groups to notify or send announcements easy, essentially getting rid of email.

The only thing that I dislike is that I can easily get distracted by the notifications.

What is nice about slack is that you can have multiple channels based on what the communities interests are and that tagging people in messaging is really helpful.

After working in companies that used popular but non ideal instant messaging apps, having a solution as Slack for messaging the team is a lifesaver.

This software is the best source of communication because here are chatting opportunity is always free and reliable.

Allows superb enterprise-level communication. Integrates with other software seamlessly and allows productivity to be maximized.

It has been a great experience, and customer service is helpful and friendly. It is the perfect software to keep in touch given the difficulties of 2020.

Overall it's good, fast and very user friendly once you start using it you will love this app.

Webhooks are incredibly useful. Custom emojis are great for teams to develop a fun atmosphere.

From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete.

Super light and easy to use interface. Integration services with Google apps (Calendar, Sheets, etc) are excellent and seamlessly integrated into the conversations.

I love the look and how it is comfortable in the eyes. Functional in all aspects especially the integration with other apps that we use like Time Doctor and Asana.

You can easily confuse groups your in and comment something to the wrong team ( I've done it on many occasions) and confused the heck out of some coworkers.

US Dollar

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or department such as customer support, marketing campaigns and more.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Signature Management

Meeting Management

Internal Chat Integration

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Activity/News Feed

SSL Security

Real Time Editing

Single Sign On

Calendar/Reminder System

Project Management

Communication Management

Brainstorming

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Template Management

File Transfer

Email Templates

Contact Management

Mobile Access

On-Demand Communications

Routing

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Reminders

Real-Time Chat

Chat/Messaging

Customizable Templates

Calendar Sync

Issue Tracking

Inbox Management

Event Calendar

Alerts/Escalation

To-Do List

Reporting/Analytics

Contact Database

Employee Photos

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Multi-User Collaboration

Interaction Tracking

Productivity Tools

Knowledge Base Management

Remote Access/Control

Response Management

Real-time Consumer-facing Chat

Service Level Agreement (SLA) Management

Macros/Templated Responses

Rules-Based Workflow

Customer Service Analytics

- Free
- $14/month
- $18/month
- $26/month

Details: https://missiveapp.com/pricing

Email/Help Desk

FAQs/Forum

Chat

Self-Employed

2-10

11-50

51-200

Missive

Live Online

Webinars

Documentation

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.


Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.


Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.


Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.



Milestone Tracking

Messaging

Surveys & Feedback

Two-Way Audio & Video

HIPAA Compliant

Video Chat

Project Planning/Scheduling

Real Time Synchronization

Call Recording

Full Text Search

Presentation Streaming

Group Management

Call Routing

Testing/QA Management

Audio / Video Conferencing

Audio Calls

Notes Management

Screen Sharing

Compliance Management

Real-Time Data

Discussions/Forums

Agile Methodologies

Two-Factor Authentication

Issue Management

Call Conferencing

Video Support

Percent-Complete Tracking

Traditional Methodologies

Time & Expense Tracking

Authentication

Reporting/Project Tracking

Billing & Invoicing

For Sales Teams/Organizations

Team Chat

Two Way Audio & Video

Budget Management

Usage Tracking/Analytics

In-App Training

Prioritization

Communications Management

Remote Support

Archiving & Retention

Onboarding

Member Directory

For Small Businesses

Content Delivery

Content Management

Screen Capture

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Missive vs Slack

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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