# Best Complaint Management Software - 2026 Reviews & Pricing > Find the best Complaint Management Software for your organization. Compare top Complaint Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/za/crm/complaint-management-comparison --- [Home](https://www.softwareadvice.com/) / Complaint Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Complaint Management Software of 2026 Updated June 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 119 results ### Compare Products Showing 1 - 25 of 119 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local governments work as o...[Read more about Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) No reviews yet **41** recommendations Free trial Free version Integrations Integrations Trimble Cityworks +0 more +0 more +0 more [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses mana...[Read more about SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** ([245 reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/)) **18** recommendations Free trial Free version SAP Customer Experience's Best Rated Features 4.79Customer Database See All SAP Customer Experience's Worst Rated Features 4.25Sales Pipeline Management See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **8** recommendations Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...[Read more about Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** ([590 reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WhatsApp +42 more +41 more +40 more Tidio's Best Rated Features 5.0Performance Metrics See All Tidio's Worst Rated Features 4.30Support Ticket Management See All [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1787 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Free trial Free version Integrations Integrations PayPal Slack +105 more +104 more +103 more LiveAgent's Best Rated Features 5.0Routing See All LiveAgent's Worst Rated Features 3.75Mobile App See All [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) QT9 QMS is a web-based quality management solution used by companies to comply with ISO and FDA quality standards. The software ...[Read more about QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) **4.8** ([120 reviews](https://www.softwareadvice.com/manufacturing/qt9-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Excel Microsoft Outlook +1 more +0 more +0 more QT9 QMS's Best Rated Features 5.0Defect Tracking See All QT9 QMS's Worst Rated Features 3.50Quality Control See All [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B sup...[Read more about Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) **4.9** ([116 reviews](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +11 more +10 more +9 more Supportbench's Best Rated Features 5.0SSL Security See All Supportbench's Worst Rated Features 4.42Content Management See All [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must m...[Read more about Hiver](https://www.softwareadvice.com/crm/hiver-profile/) **4.7** ([147 reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/)) Free trial Free version Integrations Integrations Slack WhatsApp +7 more +6 more +5 more Hiver's Best Rated Features 5.0Collaboration Tools See All Hiver's Worst Rated Features 3.75Access Controls/Permissions See All [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([728 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) Free trial Free version Integrations Integrations Slack Dropbox Business +51 more +50 more +49 more Freshservice's Best Rated Features 4.93Single Sign On See All Freshservice's Worst Rated Features 3.25Collaboration Tools See All [servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain ...[Read more about servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) **4.6** ([71 reviews](https://www.softwareadvice.com/product/113880-FreeAgent-Network/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +149 more +148 more +147 more servis.ai's Best Rated Features 5.0Calendar/Reminder System See All servis.ai's Worst Rated Features 4.33Reporting/Analytics See All [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and suppor...[Read more about InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) **4.6** ([108 reviews](https://www.softwareadvice.com/crm/invgate-profile/reviews/)) Free trial Free version Integrations Integrations Slack Jira +25 more +24 more +23 more InvGate Service Management's Best Rated Features 4.89Service Level Agreement (SLA) Management See All InvGate Service Management's Worst Rated Features 3.17Remote Access/Control See All [HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/) HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesse...[Read more about HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/) **4.6** ([92 reviews](https://www.softwareadvice.com/crm/happyfox-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Mailchimp +36 more +35 more +34 more HappyFox Help Desk's Best Rated Features 4.71Ticket Management See All HappyFox Help Desk's Worst Rated Features 4.71Ticket Management See All [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, ...[Read more about Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) **4.6** ([205 reviews](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft 365 +9 more +8 more +7 more Issuetrak's Best Rated Features 4.83Access Controls/Permissions See All Issuetrak's Worst Rated Features 3.14Reporting/Analytics See All [ComplianceQuest](https://www.softwareadvice.com/crm/compliancequest-profile/) ComplianceQuest is an AI-powered quality and safety management system (QHSE), comprising EQMS (enterprise quality management sys...[Read more about ComplianceQuest](https://www.softwareadvice.com/crm/compliancequest-profile/) **4.6** ([112 reviews](https://www.softwareadvice.com/crm/compliancequest-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud NetSuite +8 more +7 more +6 more ComplianceQuest's Best Rated Features 4.86Real-Time Reporting See All ComplianceQuest's Worst Rated Features 4.13Document Review See All [UseResponse](https://www.softwareadvice.com/live-chat/useresponse-profile/) UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and custo...[Read more about UseResponse](https://www.softwareadvice.com/live-chat/useresponse-profile/) **4.6** ([36 reviews](https://www.softwareadvice.com/live-chat/useresponse-profile/#reviews)) Free trial Free version Integrations Integrations Slack Google Workspace +11 more +10 more +9 more [Wowdesk](https://www.softwareadvice.com/crm/wowdesk-profile/) WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a uni...[Read more about Wowdesk](https://www.softwareadvice.com/crm/wowdesk-profile/) **4.7** ([11 reviews](https://www.softwareadvice.com/crm/wowdesk-profile/#reviews)) Free trial Free version Integrations Integrations Google Drive Microsoft Excel +6 more +5 more +4 more [ServiceTonic](https://www.softwareadvice.com/crm/service-tonic-profile/) ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advert...[Read more about ServiceTonic](https://www.softwareadvice.com/crm/service-tonic-profile/) **4.7** ([7 reviews](https://www.softwareadvice.com/crm/service-tonic-profile/#reviews)) Free trial Free version [Matrix Requirements](https://www.softwareadvice.com/crm/matrix-requirements-medical-profile/) Spend your time building Medical Devices, not on paperwork! https://matrixreq.com/ Matrix Requirements is helping medical devi...[Read more about Matrix Requirements](https://www.softwareadvice.com/crm/matrix-requirements-medical-profile/) **4.7** ([7 reviews](https://www.softwareadvice.com/crm/matrix-requirements-medical-profile/#reviews)) Free trial Free version Integrations Integrations Slack Jira +4 more +3 more +2 more [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include m...[Read more about Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** ([2213 reviews](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/)) Free trial Free version Integrations Integrations Slack Trello +70 more +69 more +68 more Zoho Desk's Best Rated Features 4.88SSL Security See All Zoho Desk's Worst Rated Features 3.91Data Import/Export See All [Front](https://www.softwareadvice.com/crm/front-profile/) Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service...[Read more about Front](https://www.softwareadvice.com/crm/front-profile/) **4.5** ([286 reviews](https://www.softwareadvice.com/crm/front-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +76 more +75 more +74 more Front's Best Rated Features 5.0Real-Time Monitoring See All Front's Worst Rated Features 3.29Support Ticket Management See All [Everest](https://www.softwareadvice.com/product/188683-Everest/) Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across ...[Read more about Everest](https://www.softwareadvice.com/product/188683-Everest/) **5.0** ([1 reviews](https://www.softwareadvice.com/product/188683-Everest/#reviews)) Free trial Free version Integrations Integrations Microsoft Excel +0 more +0 more +0 more [SAP Service Cloud](https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/) SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses ...[Read more about SAP Service Cloud](https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/) **4.5** ([2 reviews](https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/#reviews)) Free trial Free version [QAlert](https://www.softwareadvice.com/service-desk/qalert-profile/) QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emerge...[Read more about QAlert](https://www.softwareadvice.com/service-desk/qalert-profile/) **4.5** ([6 reviews](https://www.softwareadvice.com/service-desk/qalert-profile/#reviews)) Free trial Free version Integrations Integrations Trimble Cityworks VUEWorks +1 more +0 more +0 more [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchp...[Read more about Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** ([3439 reviews](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +74 more +73 more +72 more Freshdesk's Best Rated Features 4.94Inbox Management See All Freshdesk's Worst Rated Features 3.74Social Media Integration See All [SimpleWorks](https://www.softwareadvice.com/email-marketing/simplecrm-profile/) SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large ent...[Read more about SimpleWorks](https://www.softwareadvice.com/email-marketing/simplecrm-profile/) **4.5** ([15 reviews](https://www.softwareadvice.com/email-marketing/simplecrm-profile/#reviews)) Free trial Free version Integrations Integrations PayPal Mailchimp +10 more +9 more +8 more 1 [2](https://www.softwareadvice.com/crm/complaint-management-comparison/?page=2)[3](https://www.softwareadvice.com/crm/complaint-management-comparison/?page=3)[4](https://www.softwareadvice.com/crm/complaint-management-comparison/?page=4)[5](https://www.softwareadvice.com/crm/complaint-management-comparison/?page=5) ## Popular Comparisons [ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Tidio vs TeamSupport ](https://www.softwareadvice.com/crm/teamsupport-profile/vs/tidio-chat/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ Bitrix24 vs Vtiger CRM ](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/vtiger/) ## Your Guide to Top Complaint Management Software, October 2024 Software Advice uses reviews from real software users to highlight the top-rated Complaint Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Qualityze Suite](https://www.softwareadvice.com/cmms/qualityze-profile/) - [Front](https://www.softwareadvice.com/crm/front-profile/) - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) - [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) - [ComplianceQuest](https://www.softwareadvice.com/crm/compliancequest-profile/) - [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Vtiger CRM](https://www.softwareadvice.com/crm/vtiger-profile/) - [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. Whether from customers or employees, all companies get complaints. Often, it’s how the company chooses to deal with them that sets it apart from its peers. Complaint management software can provide a competitive advantage, turning the inevitable complaints from a potential PR problem into actionable advice. In this guide, we’ll answer the following questions: [What Is Complaint Management Software?](#WhatIsComplaintManagementSoftware) [What Are the Benefits of Complaint Management Software?](#WhatAretheBenefitsofComplaintManagementSoftware) [What Are the Common Features of Complaint Management Software?](#WhatAretheCommonFeaturesofComplaintManagementSoftware) [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou) [Market Trends to Understand](#MarketTrendstoUnderstand) ## What Is Complaint Management Software? Complaint management (CM) software helps record and collate complaints as customers and employees report them. CM software can be purchased as a standalone product, as a component module for existing software or as one of several applications in an integrated software suite. It is used by businesses in two general contexts: 1. **Outward-facing.** In call center scenarios, to record complaints and problems as reported by customers. 2. **Inward-facing.** In internal help desk scenarios, to record issues as reported by the company’s own employees. ## What Are the Benefits of Complaint Management Software? Complaint management software is used to collect and organize reports of issues, complaints and feedback—which can serve many purposes, depending on the context. Here are a few example scenarios that illustrate the benefits of this software for different types of businesses. CM software can be used to: **Improve customer service.** In this scenario, a customer is having a problem with his laptop, but it surfaces only rarely and in a very particular set of circumstances. The first time it occurs, he calls the company and speaks with a tech support agent—who offers no solution. The second time the problem occurs, the customer calls and explains the problem again. The first support agent he speaks with can’t help, and escalates the call. When connected with the third support agent, the customer needs to explain the problem again, as well as describe its previous occurrences. Here, CM software could have collected and organized the caller’s explanations, so he wouldn’t have had to continually repeat himself. Further, it’s likely that other customers were having the same problem. CM software might have been able to help support agents identify the pattern and, potentially, offer a solution sooner. **Improve quality control.** In a manufacturing company, there’s a problem with a new product: Quality control misses it, and the product goes to market. Slowly, reports of the problem start trickling in from end users. But because of the technical nature of the problem, it manifests in different ways and the reports aren’t always the same. CM software could help identify the source of the problem by presenting a collated view of the reports, perhaps isolating them to one particular factory or product revision. The company would then be able to address the issue faster. **Improve IT support.** In this example, a multinational company has a problem with internal conference calls getting disconnected. Employees in different global offices report issues to their local IT staff. Without CM software, the IT staff in each office might troubleshoot the problem locally, starting with the hardware and local networks. But with CM software, the IT staff would see that the same problem is being reported in many different branch offices. They could then eliminate the local hardware and networks as possible causes. They’d be able to isolate and resolve the problem more quickly. ([https://software-advice.imgix.net/managed/other\_pages/CRM/Assurx](https://software-advice.imgix.net/managed/other_pages/CRM/Assurx) Screenshot.jpg) _Assurx’s complaint management software, showing metrics by which complaints are analyzed and tracked_ **Track feedback in real-time.** An online shopping site is trying to make its site more user-friendly. No matter how they rearrange and redesign elements of their website, there are always people emailing, online-chatting and calling in with questions about such things as return policies and shipping rates. By collecting all these communications together, categorizing them and presenting them as they arrive, CM software would show the company how its site’s small redesign changes were affecting the customer experience. **Maintain compliance and prevent lawsuits.** If a company produces a flawed product and receives many complaints about the flaw, but does not address them, it can be held liable for negligence. This scenario occurs most often in industries such as automobile or medical device manufacturing, where product safety is particularly important. CM software can be used to closely monitor customer complaints for regulatory or other legal issues in industries where compliance is vital. ## What Are the Common Features of Complaint Management Software? Complaint management software can include a small variety of features and applications, including but not limited to: **Automated complaint processing** Automatically turns newly arrived complaints into trouble tickets that will go through the company’s standard ticket resolution procedures. **Workflow guidance** Ensure that all employees handle complaints according to company policy, by guiding them through each necessary workflow process. **Compliance monitoring** Ensure that complaints are managed in compliance with any applicable governmental regulations or industry standards. **Alerts and reporting** Quickly summarize complaints received during a specific time period or for a specific issue, or automatically alert staff when predetermined metrics are met or exceeded ## What Type of Buyer Are You? Understanding what type of complaint management software you need begins with understanding what types of complaints your company receives. There are industry-specific needs and governmental regulations that can help focus the CM software selection process. Examples include: **Finance.** Banks, mortgage lenders and student loan programs are subject to [oversight](http://www.businessweek.com/articles/2013-01-10/the-consumer-finance-watchdog-is-having-an-impact) by the Consumer Financial Protection Bureau. The CFPB has requirements for how complaints are handled and even publicized. **Healthcare.** Medical device manufacturers need to manage complaints to maintain compliance with the Food and Drug Administration. They're [required](http://www.fda.gov/downloads/Drugs/DevelopmentApprovalProcess/SmallBusinessAssistance/UCM377652.pdf) to “establish and maintain procedures for receiving, reviewing and evaluating complaints.” ([https://software-advice.imgix.net/managed/other\_pages/CRM/Happy](https://software-advice.imgix.net/managed/other_pages/CRM/Happy) Fox Screenshot.png) _Screenshot of Happyfox Hospital help desk software. Help desk and complaint management software are often integrated together_ Additionally, buyers need to be aware of which channels customers use to register complaints. Complaints can come via phone, email, fax, registered mail even text message. Identifying which channels are to be managed can further focus the CM software selection process. Most buyers, however, will be looking for multi-channel support. ## Market Trends to Understand When searching for and reviewing CM software, there are a few market trends you should be aware of. Here are two that stand out: **Shift towards integrated suites.** Broadly speaking, business software falls into one of the following two categories: 1. _Best-of-breed._ This is a standalone application. 2. _Integrated suite._ This is multiple software applications bundled within the same package. Complaint management software is increasingly sold as a component of a larger integrated suite. This trend is a logical direction, given that CM software works closely with other company software applications and suites, such as those used for [customer relationship management](https://www.softwareadvice.com/crm/), [help desk](https://www.softwareadvice.com/help-desk/) and [call center management](https://www.softwareadvice.com/call-center/). **Shift towards Software-as-a-Service (SaaS) model.** Traditionally, software was purchased as physical copies and installed on-site on a company’s own computers (what is known as “on-premise” deployment). The SaaS deployment model does not require any on-site installation, as the software is delivered as a service over an Internet connection and paid for on a subscription basis. The broad category of Customer Relationship Management software, under which CM software is categorized, has been moving successfully to the SaaS model for several years. ### Related Complaint Management Software - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/)