All of the product features that are touted in the monthly updates are absent from my screen.

I like the fact that it's a secure Canadian online platform. I also like the new roster feature which I find very easy to use.

It’s easy for customers and therapists. There aren’t too many moving parts.

Too bad I have it in my package but can’t use it as it takes that long.

The customer service was fantastic. Everyone is so helpful and knowledgeable.

Have cancelled as of June 2018. Year contract was restricted- couldn’t cancel earlier.

Our experience has been great. We have been treated as their number one customer right from the beginning.

OnCall is a good platform and cost effective if you use it regularly.

I like the UI and the dashboard is nice and easy to organize.

The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.

I love the new roster feature,  make adding appointment seamless. My support staff have been great and consistent from the beginning.

It is safe and secure and relatively simple for my clients. I feel very comfortable using this platform.

Excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.

The software is user friendly and a great way to connect to clients via technology that can be used anytime. Tech support is very responsive.

CONNECTION  - quite often there is a drop in the connection.

The software is easy to use. Quality of video and audio is good for the most part.

OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service.

Terrible experience when having technical problems. Locked into a 12 month contract for a service that has ZERO business application for us.

The interface is a littel bit confusing, you can't book past appointments, alot of the options have to be changed on the account manager's side not the user.

The OnCall platform is very easy to navigate. It is user friendly for all ages and most intellectual capabilities.

This is mostly internet related but sometimes the calls do not connect or they drop. This is really difficult when doing therapy.

OnCall is a wonderful product with even better customer support.

I appreciate the user friendliness of the program and the tech support that is readily available if and when needed.

It is user friendly and easy to use. I have not had any issues with connecting thus far.

Love that it has real person support when needed. Overall quality is very good when both ends of the call has good wifi.

Great for my first year in business but looking for more cost effective ways moving forward.

On two or three occasions, I have made errors when typing in email addresses for clients. When I do that from my email server, I get a notification that my message was undeliverable.

It is so easy to use and will save you time, which will save you money.

I am using the platform for Telemental health and I am so happy with it. M glad I have another option to offer my clients.

I like the easy use of the softwear, I use it daily with patients to share documents and book appointments.

My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom.

I have to cancel and rebook the appointment. When this happens we default to another provider as it’s too cumbersome.

Some of my clients like the ease for which it allows the option of inputting payment information thereby decreasing that process during sessions.

At this time there is nothing about the software that I dislike.

I like the way it organizes my clients information and the ease of setting appointments. Its easy to see your calendar and generates an email to clients inviting them to the appointment.

I see clients during this crisis for minimum fees, so paying $49/month is not an option. The respectable choice was to at least respond to emails or send out a notice.

My clients have a hard time with the onboarding.

The software and app were both fairly useful until last week weeks. Customer service has always been difficult to access.

Beware that at the front end they state that the initial $49 monthly fee is nonrefundable. So I doubt they will refund my initial fee.

I have paid for an annual membership (paid through Nov 2020) so it seems that there will be no refund. But I will not be renewing and have already started using another platform.

It is easy to use - a lot like Skype, and it is HIPPA compliant.

I am unable to get in contact with anyone from Customer Service, they don't answer the phone, they don't have a way to cancel your account without emailing them.

Loved how simple the interface was and how easy to use. Perfect for telemental health sessions.

They set up students/families with at-home counseling when needed using Vsee. We've piloted Vsee for meetings with them and it's a fantastic tool.

Vsee is a great tool to support our school counseling work and our students/families. We have found it to be very useful and effective.

Helpful product for therapists in private practice.

I am able to do HIPAA compliant calls and not pay a lot of money for the service. Great for one on one sessions.

Is great experience for the most part. Able to offer virtual sessions that are secure and cost affordable.

They have no phone contact number that works. And no way to e-mail anyone on the sales or support team.

I also don’t understand how this is different from other video services that makes this specifically HIPPA complaint.

VSee is a brilliant piece of software, is much more secure than Skype and so much more suited to using for telemedicine purposes.

Very positive experience. Glad I registered for it.

And they have a great free version. It's easy for clients to use once they learn how.

It can be difficult for outsiders and new employees to understand how to use. Contacts aren't as easily added as other platforms.

We have had glitches sometimes, but like the security and quality of calls. It's not timed and is very cost effective.

What I liked most about VSee is it's easy to use and has a messaging feature which was helpful if a client couldn't join the video call right away. It was easy to download and create a profile.

I appreciate all you all do to help me provide telehealth to so many during this pandemic. You all are amazing and so helpful to me and my clients.

After researching several other platforms, I choose VSee and have been so glad that I did. It's very user friendly and provides a secure network for both messaging and video conferencing.

Its was a seamless experience filled with ease.

In recent weeks, it has been completely useless.

It's easy to send out the invitations the evening before their appointment to join at a certain time and it also reminds the client of their appointment.

Not acceptable support at any level, but especially during a national crisis.

I love being able to customize my own window and make as large or small as I like which helps when I’m doing brainspotting to see where my pointer is at to guide the client into processing trauma.

This was the first telehealth video platform that we used after experimenting with Skype. I found the platform to be user friendly and I liked the security of an offered BAA.

Like the privacy of this. Customer support is supportive.

The software was great for medical personnel and patients chat.

VSee was  my first choice for Tele-Behavioral Health as the US government has it on a HIPAA approved list. I found their support to be helpful as I needed guidance.

They listened offered great solutions and adapted to our needs - immediately.

This platform is easy to use as a telehealth provider and most clients find it easy to use as well. It's great because it can be downloaded to many mobile devices.

The integration of VSee was relatively easy at first. When I had difficulties with the program, I reached out for assistance, and the representatives responded in a kind manner.

Which means I will end up having a dispute about the charges with my credit union.

Canadian Dollar

OnCall enables behavioral healthcare organizations to rapidly launch and grow a branded virtual care solution. The HIPAA and PEPIDA compliant cloud-based solution offers video (1:1 and group - up to 25 participants) and instant messaging appointments and automates the entire patient-provider journey from intake and onboarding to billing and analytics.OnCall gives enterprises full branding control across their web, IOS and android apps and launches their solution in as little as 30 days. Plus, OnCall offers ongoing training and dedicated account support to ensure success and adoption.The solution easily scales across regions and divisions by offering distinct workflows and permissions based on the needs of business units and provider groups, and integrates with existing workflows and systems. Patients and providers also get access to 24/7 tech support in French, English and Spanish.Key features include: HIPAA and PIPEDA compliant 1-on-1 & group video appointments (up to 25 participants), encounter-based instant messaging, 24/7 tech support, custom online patient booking page, custom digital intake forms & files, your own content resource section, billing and appointment reminders, patient roster, e-prescriptions (Canada only), insurance verification, analytics dashboard and full branding control. API integrations are also available.



LongDescription

Treatment Planning

Document Templates

Patient Records Management

Electronic Payments

Patient Engagement

Payment Processing

Two-Way Audio & Video

Practice Management

Mobile Alerts

Online Forms

Customizable Reports

HIPAA Compliant

Charting

Progress Tracking

Digital Signature

Task Scheduling

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Patient Intake

Calendar Management

Multi-Physician

Template Management

Scheduling

Multi-Location

One-to-One Messaging

Self Service Portal

EMR/EHR

Mobile Access

Historical Reporting

E-Prescribing

Single Provider Practice

Role-Based Permissions

Forms Management

Email Reminders

Workflow Management

File Sharing

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Medical Billing

Physician Scheduling

Chat/Messaging

Customizable Templates

Remote Treatment Plans

Billing & Invoicing

For Mental/Behavioral Health

Real Time Reporting

Customizable Branding

Reporting/Analytics

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Patient Portal

Third Party Integrations

Appointment Scheduling

Multi-Provider Practice

Live Chat

Document Management

Insurance Eligibility Verification

For Medical Purposes

Initial Assessments

Document Storage

Invoice Management

Communication Management

Registration Management

Client Portal

Claims Management

Task Management

Activity Tracking

Assessment Management

Compliance Management

Progress Reports

Surveys & Feedback

Virtual Waiting Room

Secure Data Storage

For Healthcare

Therapy Notes

Progress Notes

Notes Management

Mac OS

Web browser (OS agnostic)

With OnCall, behavioral health companies can scale virtual care operations to grow revenue with tools that increase efficiency and engage patients in new ways.

Growth, Enterprise, and Custom Packages available, with support packages that suit your company's unique needs. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

OnCall Health

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

VSee is the telehealth system used by NASA Space Station, McKesson, GE, Optum, DaVita, Trinity, and 2000+. Dedicated to simplifying the logistics of delivering distance healthcare, we believe telehealth is key to increasing access, lowering costs, improving patient outcomes, and reducing physician burnout. 

At VSee, we understand that each organization, each health system, and each practice has its own workflows that don't fit a one-size fits all platform. Over the past 10 years VSee has developed over 250 points of configuration without coding, so you can quickly deploy and scale a warm and efficient online experience adapted for your patients, providers, and non-clinical staff.  

VSee also offers an integrated omni-channel experience for video, voice, chat + medical exams and remote patient monitoring. It  is the only telehealth platform that owns it's own video engine, allowing it to natively support simultaneous streaming of video faces and medical peripherals (e.g. digital otoscopes, EKG, ultrasounds), remote PTZ control, and lossless screensharing of medical images.

VSee’s workflows are highly configurable and have been set up for urgent care, ER diversion, telepsychiatry, specialist consults, concierge care, second opinions, group therapy, e-ICU, chronic care management and a range of other use cases. It offers scheduled and walk-in visits, asynchronous and web chat visits with video escalation, customizable intake, consent, online payments, shared patient queues, Uber-like load distribution, wellness device integration (FitBit, Bodytrace, etc.), ePrescription, and more!

Have your own engineering team? Use the VSee APIs to quickly build your custom mobile patient app or telehealth platform.

Looking for a telehealth physician network? Ask about our medical group - This American Doc (thisamericandoc.com), an Airbnb-like marketplace for telehealth physician staffing.

Get your free VSee Clinic at vsee.com

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