ClearCare Software


 

ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management, and CRM.

ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients, and their families.

By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks, and any critical situations that need immediate attention.

ClearCare offers 24/7 access to the software from any media with an Internet connection, including computers, smart phones, and tablets (such as the iPad). Caregiver and family portals, provide transparency by giving everyone real-time access to care plans and other important information. The software's proprietary two-way messaging system also helps agencies quickly fill open shifts and communicate with staff in the field.

There are no setup or annual fees and there's no software to install. Agencies pay a monthly fee per active client. ClearCare is suited for private duty agencies of all sizes, including national or regional companies with multiple locations.

 

ClearCare - Caregiver profile
 
  • ClearCare - Caregiver profile
    Caregiver profile
  • ClearCare - Home safety assessment
    Home safety assessment
  • ClearCare - Affordable Care Act report
    Affordable Care Act report
  • ClearCare - Account receivables
    Account receivables
  • ClearCare - CareFinder tool
    CareFinder tool
  • ClearCare - Family Room portal
    Family Room portal
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

123 Reviews of ClearCare

Showing 1-20 of 123

 

from Comfort Keepers
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Terrible Product - Important features are missing

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Likes Best

The family room is cool. Documentation tool is okay.

Likes Least

The support team is not able to implement any customizations and tries to sell you on how "easy" it is to do things the long way since they are missing basic features (we're talking 4 hours vs. 15 minutes if the feature existed). Once you create a plan of care, you can not apply universal updates to the plans of care for all shifts. You have to update each individual shift, and the system is kind of slow,so it can take hours to update 25 shifts in a 24/7 schedule. This alone is taking many hours of my time each week. There are also many other important features that just do not exist. Do yourself a favor and choose ANYTHING other than this.

Recommendations

Understand what you need and make sure the product will meet your needs. We were a new business, and others warned us about ClearCare but we were won over by the slick marketing collateral. It was NOT a good choice.

 
 

from The Care Registry
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

ClearCare User

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

Offer all of the essential software tools to manage and operate a home health agency

Likes Least

employee email addresses are only allowed to be used by one agency. If an employee works for another agency using ClearCare, they can't enter their email address for communications.

Recommendations

Make sure you consider how you would like to have reports structured before choosing how you would like to use certain available fields.

 
 

from Care Nests Senior Home Care
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Simple and Effective

Ease-of-use

Functionality

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Value for Money

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Likes Best

The scheduling and billing portion of the software is very user-friendly.

Likes Least

The telephony system is not as advanced as it could be. We had one customer who would spend three days a week at one child's residence and the rest of the week at the other child's residence. Difficult to find out how to turn telephony back on once turned off. Help is self-service.

Recommendations

This is a very good system, as easy to use overall. Make certain that the individual who will use the software is included in the evaluation process.

 
 

from Home Instead Senior Care
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

ClearCare user

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

Software is simple to use and intuitive. Vendor seems fairly responsive to our technical challenges and inquiries.

Likes Least

I find building reports and finding the data fields I need somewhat confusing.

Recommendations

Make sure you explore all the functionality of the product. There are many aspects to this software to be
explored and evaluated.

 
 

from Home Instead Senior Care
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great program

Ease-of-use

Functionality

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Value for Money

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Likes Best

Very user friendly and the cloud based allows you to work anywhere. Easy to update and maneuver within the program.

Likes Least

Their response for making changes to the software. Getting new ideas started, having to promote them, all is time consuming and slow. Simple things should be that hard.

Recommendations

Give constant feedback to Clear Care to improve the program so that users feel like their needs are being met.

 
 

from ApexCare
Specialty: Private Duty
Number of employees: 101+ employees Employees number: 101+ employees

We love the ClearCare platform!

Ease-of-use

Functionality

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Value for Money

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Likes Best

User friendly, excellent tutorials and help center. We love love love the caregiver and family room portals!

Likes Least

I wish it had a little more flexibility with who and what notifications are send out. Its an all or nothing thing. I would prefer to have one person get some notifications or specific notifications but if you get notifications as a admin you get them all.

Recommendations

Evaluate your agencies needs and current processes first. If things need to change for productivity and customer service then make sure the software fits with those improvements.

 
 

from Nurse Registry
Specialty: Private Duty
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

User Friendly

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

It was incredibly user friendly. When I first sed it, I had no training and figured it out pretty easily. I enjoy the fact they have training videos as well. They were pretty helpful too.

Likes Least

I honestly don't think I used it long enough to find something I disliked.

Recommendations

This is great for a caregiving company. The scheduling is easy. Payroll is super easy. For what I used it for, I can't say I have any complaints.

 
 

from Golden Care for Seniors
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I own a Homecare Agency and have been on Clea

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N/A

Likes Best

Nice colors - I only use this product because the franchiser is tightly integrated otherwise i would have moved on long ago.

Likes Least

The vendor is unresponsive, the platform goes down frequently and their tech support seems to feel that they are the customer we should accommodate their schedule. Very expensive.

Recommendations

Look at the competition because my experience has been a great disappointment.

 
 

from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 16 to 20 employees Employees number: 16 to 20 employees

In the short time I have worked with it, I have been satisfied

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Functionality

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N/A

Likes Best

The ability to have email reminders sent when adding tasks

Likes Least

It is not always up-to-date or current with changes that have been made to client's and client lists

Recommendations

To focus on ease of use and pay attention to any changes made to clients' information on secondary source

 
 

from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

The system is good, like how it notifies about anything

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Likes Best

I like using the custom beta report because it is very useful.

Likes Least

When the system has incidents and does not let us work properly.

Recommendations

To use the custom beta report, as well as the live view.

 
 

from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Clear Care Review

Ease-of-use

Functionality

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N/A

Likes Best

Through the Applicant and Caregiver section, it notifies you of duplicate entries in regards to hiring. Seeing if a person has applied or been hired previously.

Likes Least

The system does not always show you Inactive Caregivers or applicants, only occasionally.

Recommendations

Updates to the Recruiting and Applicant/Caregiver sections would be useful.

 
 

from HomeLife Healthcare
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

H/R Billing Coordinator

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Value for Money

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Likes Best

We love this product so much is so much better then other S/w we use to use.

Likes Least

this product is so much easier then other product we use to use. this product has so much easy to run report and I can easily teach everybody in my office.

Recommendations

we defiantly recommend this S/W to our other providers.

 
 

from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Review of Clear Care for elderly care giving services.

Ease-of-use

Functionality

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Likes Best

The ability to manage a high volume of clients and caregivers simultaneously.

Likes Least

There are many bugs in the system that slow down and/or stop how our agency functions such as not being able to search anyone suddenly. There are also no notifications if the system goes down and that would be appreciated so that we could plan on how we will function without it for the time it is down.

Recommendations

The product is much better than our old system, however there are still some bugs and room for improvement.

 
 

from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Helpful - Good Service!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support
Likes Best

No matter what issue I have Clear Care is always getting back to me on how to fix my problem. Even if I don't have a problem but simply don't know how to run a particular report, they help with that too!

Likes Least

I don't like the fact that sometimes it does take more than a few minutes to load large amounts of data.

Recommendations

This is the best one out there. I've done a lot of comparison and the features on Clear Care are unbeatable.

 
 

from Qualicare
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
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Support
Likes Best

I love that ClearCare is always listening and looking for ways to make the system better for its users. The system is very user friendly. I also love all of the weekly webinars. I've learned to use the system for things that I wouldn't have typically even knew I needed. This system has been very integral to the rapid growth of my business.

Likes Least

Sometimes I struggle with the mapping integration with mapquest

Recommendations

This software was an integral part of the growth of our business. I'm learning new things each day!

 
 

from GenCare
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Clear care has been an amazing tool that I use every day.

Ease-of-use

Functionality

Product Quality

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Likes Best

I love that the software helps me to keep track of all of my employees schedules and clients at the same time.

Likes Least

The only thing that I don't care for is I don't have the option to select all when emailing employees.

Recommendations

Always watch the demo and make sure you are comfortable using the software before you purchase it.

 
 

from Home instead senior care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Happy. Easy to learn. Easier friendly.

Ease-of-use

Functionality

Product Quality

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Likes Best

User friendly, ease of use, I like the reports, ease of running reports, birthday list for CG & clients, scheduling

Likes Least

down time-when it goes down, it is down. you can't run reports- you can not schedule

Recommendations

it is user friendly, easy to use and follow. Easy to learn. Running reports are easy and helpful.

 
 

from Home Instead Senior Care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Really Improved Our Efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It's so convenient to have our software online. A member of our staff is always on call after our office closes; having full access to our system wherever we are is a huge benefit. Further, I like that our CAREGivers have digital access to their schedules and client info. Between this feature, automated daily shift reminders, and a built in telephony system, I'm more confident today than before this product that we won't have schedule confusion or possible missed shifts.

Likes Least

Change/improvements can be slow and seemingly random, but they do take suggestions on a forum.

Recommendations

If you aren't already using online software and you do any work away from the office, you need to make this switch. It has made a world of difference in our organization.

 
 

from Devoted Guardians
Specialty: Private Duty
Number of employees: 101+ employees Employees number: 101+ employees

Great so Far

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Likes Best

STABLE! They use great business logic. They seem to have a good handle on the future and what will be coming and help us automate for us.

Likes Least

some inflexiblity in the system, but they seem open to changes

Recommendations

It's a great system compared to what is out there.

 
 

from Heartfelt Home Care Services
Specialty: Private Duty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ClearCare Experience

Ease-of-use

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Likes Best

The ability to connect clients, caregivers, referrals and revenue was a great advantage! The Tagging system also helps to add more information to referral sources and customize them.

I must say, too, that the customer support is superb! Always patient, knowledgeable and excellent!!!

Likes Least

The ability to add a recurring task is a definite disadvantage, especially when planning calls on referrals.

Recommendations

Take advantage of all of the training that's available!

 
 
 
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