Insight EMR and Billing by Clinicient Software


 

Insight EMR and Billing by Clinicient delivers a web-based, all-in-one EMR, practice management and billing solution that empowers outpatient rehabilitation practices. With better tools, insight and services, these practices can manage patient care more effectively and increase collections up to 10 – 15%. 

Clinicient’s comprehensive and easy documentation tools bring greater speed and efficiency to the way therapists work. Take the guesswork out of Medicare; this software is continuously updated as new health care regulations are released, allowing practices to focus on patient care instead of worrying about compliance. Offering a customizable suite of applications, including EMR, Billing Software, Patient Scheduling, Medical Accounting, and Billing Services, Clinicient allows practices to implement a tailored solution to meet their unique needs.

We think this solution will delight the entire staff; it is fully integrated from front office to back. Each staff member can customize their user profile, so that the system remembers their preferences each time they log in. Since everything is managed from a single platform, they no longer need to deal with the hassle of duplicate entries or importing and exporting; operations are paperless and records are accessible anywhere there is an Internet connection.

Ideal for practices with at least two therapists in specialties including PT, OT and SLP, Clinicient enables therapists to create documentation at the point of care. It includes flexible features like customizable charting templates, goal tracking, automated coding and charge capture, letter templates for physician communications, flow sheets, iPad-friendly tools and more.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of Insight EMR and Billing by Clinicient

Showing 1-20 of 33

 

from Mindful Movement & Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Was a great option

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I took the time to talk to the company about this software and have a tutorial. It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed. However, it was a split decision and I lost the battle so we did not go with them, we went with WebPT which was a mistake. Will probably switch over to this soon! Don't make my mistake. I would recommend at least looking into this and taking the tutorial as it has all the things you would need as a provider.

Likes Least

There is nothing I found that I liked least as I have not had the chance to go as in depth yet.

Recommendations

Find what is right for you and go with it! This should have been what we went with.

 

from All Care Therapies of Georgetown
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Clinicient Software Is So Easy To Use

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Likes Best

The software is easy to use. It's one of the best EMR systems on the market.

Likes Least

The billing and support portion of the software company takes a long time to address issues and concerns.

Recommendations

Ask lots of questions about the roles and responsibilities for you and the company!

 

from Aurora Medical Billing/Innovative Billing Solutions
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

Upper Management does not care about the Customers.

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I really like their billing system. It is very easy to use and it fits my need for my small customers.

Likes Least

They use to have the best customer services in the business - they have changed you can't get anyone to call you back when they say they will. You call leave messages and no one returns your calls. Customer Service is horrible!

Recommendations

I would not recommend this software because of the customer service.

 

from Therapy Specialists of OK
Specialty: Physical therapy / rehab
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Insight Review

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Likes Best

User friendly, efficient, and the support staff are excellent.

Likes Least

Sometimes it disconnects and has problems reconnecting.

Recommendations

Realize that there are many options that claim to do the same thing as Insight, but they really don't. We used to be with another EMR company, and until we switched we realized what we were missing out the entire time.

 

from Foley Physical Rehab
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Best change we have made so far with our EMR and billing

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ease of use for training modules, easy to look into pt account really quickly without changing screens.

Likes Least

Sales person could keep me updated better through process. I had to follow up to see what the status was during the process. Overall the outcome was good but more trouble than it had to be in my opinion.

Recommendations

Make sure you look hard at the systems where billing and EMR are 2 different packages. We had a lot of experience in other vendors with bugs constant that really caused frustration and being charged constantly for updates that didn't improve work flow or actually made us slower. Clinicient has been excellent at its updates and they have made a lot of sense to the staff. I like a software that keeps improving...I think that is the point. Make sure customer support actually lets you call them when your a customer (seems obvious but not so).

 

from Nirvana Sports Medicine and Rehabilitation Services, LLC
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Adminstrator Review

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Likes Best

Customer representative that is assigned to help you in the conversion and growing process. As a new start up, having this person and weekly calls have made it easier to adapt and help fit the clinics and programs together. The product itself is customization and adaptable to fit into the needs of the clinic. Multiple sophisticated reports exist to help manage your practice and the key metric report is very useful in providing a quick clinic snapshot within one report and with the graphics, it makes it easier to relay the information to the staff. Billing and Collections team are very knowledgeable and efficient.

Likes Least

IT department is slow to respond to request or resolve issues.

Recommendations

Great product overall, after researching numerous products, which offered both the software and the billing services, Clinicient was the best, I am very pleased with our decision.

 

from Personal Rehabilitation Center, PC
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Clinicient integrates the entire practice management timeline.

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Likes Best

Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Likes Least

They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

Recommendations

Be prepared for implementation pains...this is a big change for any company. The more you take the time to customize the system from day one (and definitely include your whole team in this process), the more buy in and easier the transition. Definitely take advantage of the multitude of training options the company offers.

 

from Lake Chelan Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Clinicient - A part of my success

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I have used Clinicient since it first came on the market. As I have grown, Clinicient has grown with me. I started by using just the scheduling and documentation. When Clinicient added the ability to integrate documentation with billing, we signed on quickly. Using Clinicient allowed me to reduce the number of staff I needed for billing. We, as a unit, are more efficient with our documentation which in turns creates improved revenue collection, fewer billing mistakes and decreased outstanding balances.

Likes Least

I have very few complaints about the product. Staff is knowledgeable and respond in a timely manner.

Recommendations

See what you need in your clinic. Do you want just scheduling and documentation? Do you want to be able to bill on your own? How computer savvy is your staff? Expect the learning curve to be around 3 months when you transition from your old system to a new system.

 

from db Orthopedic Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Clinicians is an outstanding product!

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Likes Best

Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Likes Least

New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

Recommendations

Speak to actual clinicians using the product and front office personal dealing with account managers for accurate feedback

 

from Premier Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Two Thumbs Up

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I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Likes Least

I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

Recommendations

Ask questions! Before finding Clinicient, we had planned to go with another company. I asked lots of questions and still was nearly fooled when we started training. So when I found Clinicient, I asked even more questions. And they were honest and didn't keep anything from me.

 

from Groschan and Associates.
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Clinicient Review

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Likes Best

Ease of use. Good support and training videos. The company does what it promises.

Likes Least

Some lack of flexibility with the program but they are constantly improving.

Recommendations

This is my third EMR product. I find this one by far the best. Experience counts. New products are just that....new. They can have lots of flaws.

 

from Performance Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Overall positive results since switching to Clinicient.

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Likes Best

Very comprehensive software with much power for data management.

Likes Least

Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care?
The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call.

Recommendations

Get a FULL understanding of the amount of time necessary for training on the new system. We grossly underestimated this. Think 2-3x what you originally expect.

 

from J2 Therapy and Wellness
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use.

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Likes Best

Simple format - relatively self explanatory, shortcuts to specific tabs and locations within the system. Ease of use for basic, routine entries. Also enjoy the power points for major system updates, as well as access to the power point at a later date. Switching from ICD-9 to ICD-10 was of significant ease finding applicable diagnosis codes for patient cases.

Likes Least

Sometimes slow with system response, glitches in loading specific tabs - personalizing within system to fit our clinic not the easiest of use/setup.

Recommendations

Being able to refresh each tab and not just the 'tasks' tab. Customize EMR to your needs to benefit you as well as save you time. "Presets"

 

from Alpha Rehabilitation, P.C.
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Used the product for over 3 years.

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Likes Best

Ease of use and ability to modify the screens. Great ICD-10 translator.

Likes Least

Screens are not built for OT or SLP as much as ortho PT.

Recommendations

If you are looking for a seamless program for documentation through to billing and receipting, this is the program. But be aware that some screen modification will need to be completed to fit your needs. However, it is very easy to complete.

 

from Self Care Therapy
Specialty: Physical therapy / rehab
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

They have it together

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Likes Best

They stay on top of billing rules, changes and makes frequent updates based on user feedback and experience. I was using another cheaper software before but the switch is worth every penny.

Likes Least

The only thing I miss is a scheduling app that would work on an iPhone. Otherwise, no complaints

Recommendations

One rule of thumb I use. If they can't produce a user friendly and easy to understand website with videos to demo their products, they probably don't produce good software either. Also, check how often they update the software. More often is better.

 

from Ohio Valley Surgical Hospital
Specialty: Physical therapy / rehab
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

We have used this product in our hospital PT out patient clinic

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Likes Best

The ease of maneuvering around the software. The Clinicient staff is always professional.

Likes Least

Some of the reports are confusing with historical data not necessarily consistent in different reports. Better education of what each report provides helped clear up this confusion. Face-t-face training would have probably helped with the initial go-live period.

Recommendations

Face-to-face training versus web-based webX and videos

 

from Synergy Physical Therapy & Sports Medicine, LLC.
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Clinicient, a great team mate

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Likes Best

It is made specifically for therapists by therapists. We feel very safe due to their efforts to build compliance into the system. Cloud based option gives us peace of mind knowing that we don't have a bunch of PHI around our office. Great reporting and metric features. Customizable templates. Customer service and value added services and training are wonderful. One stop shop for Scheduling, Documentation, Billing.

Likes Least

I am guessing that it could be just a problem with all programs, but they are just not as fast as paper charting.

Recommendations

Everyone makes their demo's sing, talk to someone who is using a program to see what it is really like before you choose any system.

 

from Lake Area Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Clinicient user in private practice physical therapy

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Likes Best

Flexibility of documentation program and ability to customize
Task bar and ability to communicate in house - cross communication with patient record
Scheduling is easy and well displayed
The overall program is a great documentor
Patient editor allows for return patient with second case information

Likes Least

Can't think of a thing we don't like. It does take a while to learn and get good on the documentation end of it.

Recommendations

This program is so much more comprehensive and capable than any other program out there. Take a test drive. The demo is very thorough and the set up if you become a user is extremely comprehensive. You get walked through it.

 

from Mid-Nebraska Physical Therapy & Sports Center
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Been a bonus to our clinic and to our patient care

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Easy format to set up and get charting after the training. We have seen an decrease in collection times and our charting times have been less.

Likes Least

At first I thought our go live set up and time frames were too fast, but in retrospect was exactly what we needed. We have had a few issues when a new version is applied but they have worked the bugs out and were able to help us through the problems.

Recommendations

This is a good solid product that has helped us move forward. We are more efficient with our charting and our collections are quicker.

 

from ABC Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good helpful system

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Likes Best

Integrated system with billing, chart notes and scheduling. Able to fax from system. Affordable. Good customer service.

Likes Least

Could have better reports. Requires lots of customizing to get system to be what you want (but great you can customize it to that).

Recommendations

Look at a lot of programs. Look at the cost vs what you get. Look into what the customization options for each section are-how flexible is it and how flexible do you need your program.

 
 
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