I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated.

Scheduling, Billing and ease of use with the EMR system (except for one issue).

Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal.

Again, for the first year it was a good product. Post pandemic, it's garbage like most companies today that can't pivot with challenging times.

It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.

No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.

Very happy with my experience and transition from Epic

User friendliness Interface makes sense

Some template spacing issues are present when making templates