JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all size, across all industries. Backed by over a decade of experience, the newly released JIRA Software combines JIRA’s historically popular workflow mapping and issue tracking with several agile development capabilities.

These new capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a rich set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a Web-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

1,166 Reviews of JIRA

 

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Software Advice Reviews (136)
More Reviews (1,030)

Showing 1-20 of 136

Gyula from Indusol
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Task and bug tracking made easy with Atlassian JIRA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, can be used to achive a lot of tasks.

Pros

Well built software for all your bug/issue tracking. Can be used for PM purposes in case of lots of reaccuring tasks. Customizable with plugins and extensions. Also you can build your own plugins.

Cons

The best plugins are pricey. The system is priced on the number of active users, so it can be expensive. The system realy shines with Crowd and Confluence, but they are also priced on the number of active users.

 
 

Kelly from Rosetta Stone
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

JIRA review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
 
 

Rick from Daxko
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Does everything we need but can be slightly complex for administrators if customized heavily

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you have a simple project with limited workflow needs, Jira is probably too much of a tool for you. It does have out of the box settings that are simple, but we do not use those default settings so I cannot speak to how easy those are to use.

Pros

The tool provides powerful Query capabilities so that I am always able to find what I need. Everything in the system is customizable (some thing simpler than others) and this is perfect for making sure you are not backed into a corner, but can also make it complex to administer if you only do admin tasks every few months.

Cons

Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.

 
 

Jeff from M+W U.S., Inc.
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent Functionality and Incredible Task Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent functionality, no issues or hiccups when entering or searching information. Features work every time. Tracking issues and tasks is easy and record keeping is simple.

Cons

Every update to a task generates a new email notification, which can fill inboxes quickly. Ideally a single email with a summary of changes by a single user would be received instead.

 
 

Davinder from Damco
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Nice to track task & resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like this product

Pros

This is very user friendly product. The work flow management is great. The design, look and feel is also really nice. Navigation is good. Management on the boards is quite slick!. Custom define workflow.

Cons

Hard to find a down side for this product but only the point on which I face the difficulty is report chart.

 
 

Paul from MW Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Useful Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it's been a great tool

Pros

Keep track of all items related to a project. I don't have very much else to say. So I will just fill this in.

Cons

Searching can be at times a bit difficult. I don't have very much else to say. So I will just fill this in.

 
 

Edward from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

JIRA as Internal Ticketing Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My company uses JIRA to submit internal tickets for product or component improvements. For that purpose, JIRA serves relatively well. It is fairly user friendly in terms of submitting requests, I like the "watcher" functionality so that you can "copy" people on the ticket, and I think the tagging functionality works well.

Cons

It can be a bit of a strain to submit a ticket in the correct way given the different menu options, but that may have more to do with how my organization users JIRA than with the tool itself. I will say that, while I enjoy the "watcher" functionality, it can be difficult to find, as can other functions with JIRA.

 
 

Michelle from Professional Services
Specialty: Aerospace & Defense
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Cohesive Project Management & seamless productivity tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product.

Pros

Dynamic project management software that empowered me during weekly mutiple site Scrums, Sprints, Administrative Reports etc.

Cons

I took a deep dive into self learning this software in order to ramp up quickly for a complex global IT project. It was somewhat intuitive however, I needed to make the time, commitment & financial commitment to formal training. I suggest doing that first to truly understand the power of this software.

 
 

Craig from M+W US Inc
Specialty: High Tech
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

love JIRA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love JIRA, I use it to track everything I do. I do wish it was easier to configure reports using more 'wizard' type templates

Pros

dashboard centralized data driven
user friendly

Cons

too many add-ons that should be included
Gantt chart
agile boards difficult to use

 
 

Taylor from OnPrem Solution Partners
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use, could use more straightforward analytics and Kanban features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Jira is, more or less, a straightforward product. You can create tickets, move tickets across a Kanban board, and do a variety of things with tickets such as add comments, photos, link tickets to other tickets, change the "status" or "priority" of tickets, and so on.

Cons

It can be a bit clunky at times. I would like more detailed Lean and Kanban analytics such as, "What's my Average Time in Queue?", "What's my Average Cycle Time?" etc. Have a few other ideas but very related to Product Development Flow-type thinking, so perhaps not suitable for main product. Jira does a good job at presenting some of these things (e.g. burndown rate) but a more powerful analytics suite would improve the product greatly.

 
 

Mike from Accent Technologies
Specialty: High Tech
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Jira

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I find Jira is a great tool for Dev related projects. I find it can have to many steps and unclear workflows at times. If you take the time to properly configure Jira it can be a great asset. Take into account user feedback.

Pros

It is very configurable and supports multiple workflows. Easy to create a new Jira task.

Cons

Very configurable, reporting can be confusing and tasks can be confusing.

 
 

Britnie from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Jira

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I am not the biggest fan of this software. I feel like it could be much easier to navigate.

 
 

Kelly from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

JIRA Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established great organization and details for all users.

 
 

Keith from AgileSolutions
Specialty: Software / Technology

September 2016

September 2016

The Best Agile Software Development Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product has all the features I need without being bloated.

Likes Least

The lack of professional services support is a bit of a downer. There is a lot of online content, but no human to talk with.

Recommendations

If you're using Scrum or Kanban, this is a great tool. The add-ons marketplace is also a benefit.

 
 

Valerie from Coveo
Specialty: Software / Technology

September 2016

September 2016

Great project follow up tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that pretty much everything is customisable : fields, projects, issue type, etc. I like the test rail integration, it helps follow QA effort made on each issue. Same for Jenkins, veryu usefull to follow development per issue.

Likes Least

The product in general is not that easy to use, nothing is really obvious. One example : It is needed to launched the query once before saving a filter, otherwise it won't be saved and nothing will notify you.

Recommendations

Use most of the features available, be critical. Suggest features to improve the tool

 
 

Jan from Acxiom
Specialty: Marketing

September 2016

September 2016

Review of JIRA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

JIRA is pretty easy to use (from an end user perspective). The documentation online is helpful. The plug-ins are great. The overall integration with other products is very good.

Likes Least

I don't like how I can get a report on only my issues with the detail of my issues by simply.

Recommendations

Understand who will all be using JIRA... all the stakeholders

 
 

Russel from Acxiom Corporation
Specialty: IT Services

September 2016

September 2016

JIRA improves effectiveness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The combination of features, robust marketplace, large user community, and straightforward cost are tough to beat. JIRA's flexibility has improved our effectiveness in managing work.

Likes Least

We would like support to be better able to answer our more in-depth technical questions, and it would be cool to have a dedicated customer success advisor for large accounts. However, I understand they offer these for additional cost.

Recommendations

You should pilot the software with real-life use. Be sure you engage the right people from IT to help because efficient administration is critical for the on-premises solution.

 
 

Mark from Acxiom
Specialty: IT Services

September 2016

September 2016

Versatile Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This is a very versatile product. The workflows and screens can be customized for almost any project or need.

Likes Least

The release notes and online doc are too segmented. Since release 7, it has become more difficult to find the right topics.

Recommendations

Look at all the plugins that are available to extend the basic functionality

 
 

James from Action Corporation
Specialty: IT Services

September 2016

September 2016

Essential software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Flexability and ease of use. Can be adapted to all kinds of projects.

Likes Least

Finding the correct documentation is like the NTSB investigating a plane crash. Bits and pieces scattered all over the place.

Recommendations

Be sure and include relevant plugins in the evaluation

 
 

Adrienne from Acxiom
Specialty: IT Services

September 2016

September 2016

JIRA has been a gamechanger for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simplicity of use and high customization possibilities.

Likes Least

Not having a dedicated team or rep for a company our size.

Recommendations

Be sure to look at your business cases before you get started. It can probably do what you want, even if you don't think so immediately.

 
 
 
Showing 1-20 of 1,030


May 2017

May 2017

JIRA is a must, but it's cripplingly feature-heavy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: GetApp
 

Alex from TCC, Verizon Authorized Retailer
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

JIRA -great for programmers and managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It took a while to figure out how to use JIRA but once I got into it and saw how it could be customized and how it facilitated collaboration, I became a big fan.

Advice to Others

Put some time into learning how to use the product. If you are a manager of a team work with your team to figure out how to best use it and train some power users.

Source: GetApp
 

Cesar from Periscope Holdings Inc.

May 2017

May 2017

Great way to organize development team and process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Simple
Straightforward
The software is easy to implement since the offer on prem and cloud versions.

Cons

Too Simple
Some people on our business side find it difficult to navigate and get their tickets lost.

Source: Capterra
 


May 2017

May 2017

Good to Use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I use Jira Ticketing system to log the technical queries to my QA and Technology Team. I really love the way the dashboard works. Its also amazing that we can use the filters and dashboards of other users too.

Advice to Others

Good to use, initially it will be tough, but once you get to know of it, you can crack it.

Source: GetApp
 

Harvey from Morning Star Tools

May 2017

May 2017

JIRA is a good product, customization is required for advanced use in a Scrum context

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira provides the tools needed through their robust api's for determined tinkers to roll up their sleeves and get the most out of the offering.

Cons

It can be hard is to implement a core practice in Scrum. The permission structure can be daunting to administer.

Source: Capterra
 

Victor from Tunstall

May 2017

May 2017

Quick learning curve and a powerful workflow engine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

By its Integration inside JIRA, we are able to manage the project management and development phases inside the same tool. It's easy to set up for getting a external portal for our users as well as getting a knowledge base inside Confluence.

Cons

Many features are missing. Though some of these features are supported by external plugins, it is more difficult to follow and manage.

Source: Capterra
 

Demis from Bend.co

May 2017

May 2017

The most amazing software for building software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flexibility of all features that allows to use it right the way I want. It's openess to integrate with other platforms is great, always well documented. Never seen a software like this!

Cons

Licensing is simple, but in same cases does not fit to every organization because you need to buy packages that include too many licenses , probably more than needed.

Source: Capterra
 

Rodrigo from Web Systems Solutions

May 2017

May 2017

Excelente software, we cannot work without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The way task can be moved and assigned to others. It is simple to view all projects and work on them.

Cons

No Jira APP for self-serve installation. It would be perfect to have JIRA on my iPhone and comment or finish a task

Source: Capterra
 

Jewell from MaxPoint

May 2017

May 2017

Used as scrum master for agile team; product worked well; sometimes had trouble editing permissions

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I managed a complex team using this product (3 distinct products, 15 people) -- the dashboard task views were absolutely essential to being able to accomplish this. The task lists and back-logs are incredibly easy to use.

Cons

Sometimes permissions management seemed unnecessarily complex. It might have been because I had to setup and change users fairly irregularly, but I always needed to make changes in several places to add people to the boards, which was less than optimal from a timing perspective (and might have just been an issue with the way our company set up the jira).

Source: Capterra
 

Jeremy from Allstacks

May 2017

May 2017

It's complex, but you can do just about anything related to PM you need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software allows for nearly limitless customization. It supports a number of PM styles and lets you design projects around each of them

Cons

It's complex, and not easy to use. Finding and updating issues is difficult, and there are very few visualizations for the project status.

Source: Capterra
 

Edward from wallace solution c.a.

May 2017

May 2017

My experience has been quite good because it has helped me a lot to have better control and order.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how simple it is to keep order and track each activity, for example when I work many sub-tasks of a big activity is so easy keep the order, also when I need find some activity is very easy.

Cons

I think exist a poor liberty of management of statuses, it should be more flexible and free because in some case I needed more combinations of statuses, but for now I can work without major difficulties.

Source: Capterra
 


May 2017

May 2017

Powerful tool for task management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a powerful tool
You can create the workflow as your company need
Easy to add the task
Access from mobile
E-mail notifications
Tempo team plugin is very good

Cons

Little bit complicated in some steps, but always get help if needed. We have quite a big team and cost for the usage is very high.

Source: GetApp
 


May 2017

May 2017

A little bit complicated for startup tems

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Feature rich. Bug tracking is superb, customizable production workflows are quite powerful and has endless uses.

Cons

Difficult to integrate with the rest of JIRA suite and complex to setup. Training materials not very good.

Source: GetApp
 

Abbas from BJSS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Great Project Productivity Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The work flow management is great. The design, look and feel is also really nice. Navigation is good. Management on the boards is quite slick!

Cons

The standard layout of fields on issue types keeps non educated users of Jira in a silo mode about the capabilities on Jira which narrows their mindsets on what an be achieved with Jira.

Source: GetApp
 

Gonzalo from ISEND
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very useful, keeps us organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a solution that allows you to do many things. We use it for customer service, internal chat, IT ticketing, and project management internally and with suppliers. It has helped us keep things in order. Not the most user friendly so it took us some time to get used to it.

Pros

Complete solution that covers various needs of any organization.

Cons

Not very user friendly. It takes some time to get used to.

Source: Capterra
 

Igor from Tunstall

April 2017

April 2017

Serious, works but is boring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many hours using this software you can finish with a really square mind. Is so serious and plane that the first month is useful but then you get tired...

Source: Capterra
 

Jaime from US Gas and Electric
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Agile hand to hand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a tool that will smoothly lead to be Agile, having structure projects you will be able to track time and estimate deliverables

Pros

Easy to use, intuitive, robust, fast.

Cons

Hard to find a down side for this product

Advice to Others

More costume fileds

Source: Capterra
 

Sarah from Pilates ProWorks

April 2017

April 2017

Nice, but there are other options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JIRA is great for project tracking. I've been using it off and on with various workplaces for over 5 years. As with many software products, I find the UI to be a bit...not intuitive. It just seems that the mapping is all over the place, and I often find it like having to look up directions in order just to get back to a project page I was on. That being said, the actual support is great for it. Bug reporting is also nice, and quite helpful. The actual attractiveness of the software is a bit lacking, though that's a small complaint given the raw functionality of it all. Might be nice if it had a bit more aesthetic appeal though.

Source: Capterra
 

Dan from Advanced Customer Acquisitions LLC

April 2017

April 2017

Pretty Much The Industry Standard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jira is pretty standard these days at a software development company. It works, is easy to use, no complaints really.

Source: Capterra
 

Venaka from Amerck
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

A Project Managers Best Friend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Interactive. Create Projects, Track them. Excellent Task Management and reporting. Customization on fields and tabs. Company Size : 10 - 30

Pros

Ease of use, organisation and basically bringing online what i do offline efficiently.

Cons

Not come across any Cons

Advice to Others

This project management tool can also be used to manage your business activities as well. I use it to organise certain administrative tasks.

Source: Capterra