Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

218 Reviews of Smartsheet

 

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Software Advice Reviews (91)
More Reviews (127)

Showing 1-20 of 91

Steven from Alpine Testing Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Simple and straight foward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is very straight forward and easy to use. It is great for creating project schedule and sharing those schedules with internal and external teams.

Cons

Not robust enough to use for resource management or process workflow. It also is not good for keeping track of documents that are apart of the project.

 
 

Steven from Brown University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Smartsheet is an easy, collaborative tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is feature-laden for the compartmentalization of WBS and task components. The reporting is nice and allows the PM to stay present data to several group levels.

Cons

The "sheets" concept is not intuitive to me. A sheet can be several things, I suppose, but I would have liked to have seen Project Plan spelled out more clearly. Also, it is not as easy to use this tool for project initiating decisions and complex portfolio management as other products I have seen.

 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Good PM software but a little overwhelming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, Smartsheet has proven to be a useful tool that I am able to use for managing projects.

Pros

Realtime updates, plenty of tools to choose from, quick access to attachments and comments, pricing is in line with similar software

Cons

The initial impression upon first view is quite overwhelming because of how everything is on one page.

 
 

Trevor from Rincon
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Smartsheet is slow and does not hold up to par with many information systems.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Smartsheet can be customized in many areas and can be learned fairly quickly. The layout works decent for our company.

Cons

Smartsheet can be very slow when it holds a lot of data. It can also be completely deleted with one push of a button.

 
 

Elisa from Rincon Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros

It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons

With so much information and documents saved at times it can run a little slower but overall a well developed software.

 
 

Kathy from Project KnitWell
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Great team product with built in training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great tool to help the accidental PM succeed.

Pros

Very easy to use, intuitive. Great templates. Excellent articles on best practices such as how to use a RACI chartv and symptoms of when one is needed.

Cons

Can't track time worked on a project so no time reporting. Minimal agile functionality. Sites reporting wasn't intuitive.

 
 

Tanner from Rincon Real Estate Group
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Glitchy and can overload once you have a lot of information, but good software for project management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons

At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

 
 

Fred from Victoria Home
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Smartsheet is a gem....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wish I had this program 10 years ago.

Pros

Easy to implement. Reasonable cost. Online help and tutorials. Does take a little time to learn how to use its full functionality but worth the effort. If you're an excel user you will be ahead of the game.

Cons

Nothing really comes to mind except some features take time to discover. Like any other program there is always room for improvement but Smartsheet is a winner.

 
 

Carl from Global Stainless.co.nz
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Scheduling projects

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

So easy to add to, alter, add notes, and at a quick glance I can see if a project is behind schedule

Cons

I would like be able to comment on the gantt. cells. also to get more options of project status in graph formats,

 
 

Karthic from MITRA Biotech
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Smartsheet - Smart Indeed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very similar to Excel so it is quite easy to learn. You can actually learn on the go even if you don't know how Excel works. It helps to collaborate with others easily and it has features that are needed for project management and nothing more. Easily applicable to all the sectors.

Cons

There are not many complaints but for the fact that they are not that eye-candy. Certain modern project management tools like Wirke, Biteable are more eye catchy and flashy compared to smartsheet.

 
 

Mahesh from VNGEN
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

More excel friendly environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add more functionality in form design

Pros

Excel friendly environment, ease to understand. Customization made simple. More templates helps to develop

Cons

Forms are not configurable. Database connectivity missing. Html friendly form design is missing. Need more sample videos.

 
 

Brian from Sapphire Signature Pools
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Project Planning Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Subscription services for software are a very effective way to get tools into the hands of businesses quickly. Smartsheet is a conceptually great service competing head to head with Microsoft Project 365. I believe annual contracts for the service should be available at a much reduced rate. In our business environment every penny counts, and recurring expenses are the nemesis of budgeting.

Pros

Feature rich product in an easy to use frame. xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx

Cons

Cost xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx ccccccccccccccc ccccccccccccccccccccccccccc

 
 

Morgan from A La Mode
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It's super easy to use and it helps you keep track of large amounts of data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it allows you to collaborate with others. In a business setting, you're always looking for ways to organize large amounts of data and this is definitely the software to use.

Cons

I honestly can't think of any cons. It keeps my team and I organized and we all know where to go look for data that we need.

 
 

Marissa from Opportunity International
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Affordable collaborative tool for small teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros

Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons

Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

 
 

Tara from Katerra
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Smartsheet offers way more than Excel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is a great way for multiple people to access and track data. It's useful to assign and track tasks.

Cons

This is a robust software and does require a good amount of training. I haven't utilized the training videos so I can't speak to those as helpful or not.

 
 

Olivia from Net Health
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Smartsheets is easy to use and is helpful for tracking. We like being able to switch to calendar view and seeing a list of upcoming projects.

Cons

I don't like that there's no way to export to Excel. Sometimes we want to send information to someone who doesn't have permission or a login to Smartsheet and when we copy and paste to Excel loose any color coding or other formatting to the text.

 
 

James from Pharmatech Labs
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Not exactly what I'm looking for as a Facility Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its pretty easy to use, I do like the ease of scheduling. I like that you can share the software and everyone is able to see it.

Cons

It's not a Facility Management software. I need something that can track my needs and inform me when certain things are due for maintenance.

 
 

Vic from San Joaquin Regional Transit District (RTD)
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Ease of Use, Price, and useful Program Management features make Smartsheet a Winner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The salesperson/customer relationship manager was VERY responsive and knowledgeable, which really locked-in our organization's decision to go with Smartsheet.

Pros

Ease of use (VERY Excel-like. like Excel on Steroids!), price for a limited number of users (under a grand for 3 annual fully-licensed users), and better-than-average online formal training and in-program help references.

Cons

Some training is outdated (over 3 years old), some basic aesthetic functionality (like setting default fonts) is unavailable, but most especially...
this software vendor responds to Feature Requests with a mildly annoying standardized reply:

"Hello (Customer name),

Thanks for contacting Smartsheet Support. I've marked your vote for this feature on our enhancement request list to be considered for future development. We appreciate your input!

Kind regards,

(Smartsheet Employee name)
Smartsheet Support

 
 

Adele from Industrial Video & Control, Inc.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Dump Google Sheets and Excel - SmartSheet makes you look smarter!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Whether you start with their suggested templates or create a sheet of your own, SmartSheet makes communicating sheet style information easy and efficient. Share the sheet, and set updates for changes. You can publish the sheet out for use in a web interface, export to PDF and even Excel and Google, if you can't live without those. Simple, great for sharing, and great for Gantts!

Cons

Being an Excel guru, it took me a bit to figure out how they were handling formulas. If you are doing some heavy number crunching and if statements, may want to stick with Excel.

 
 

Mona from LOC Associates
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great and easy to easy product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy access. Easy collaboration. Easy to learn. There are also a lot of help services. I was able to learn the software in less than an hour. Whenever I had a question, I was able to search it and find an answer within 2 minutes.

Cons

The product could have more features. The report function is very useful, but I wish I could customize it more into a comparable chart. I would also prefer if I could change the colors of the bars in the gantt chart.

 
 
 
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Showing 1-20 of 127

Corey from McGraw-Hill Education

September 2017

September 2017

Smartsheet is a great project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has greatly helped us track our current and past job requests, and also report on those requests.

Pros

Ability to share sheets with others. Smartsheet also has a lot of templates to choose from when creating a new sheet or report, which make things go a little quicker. Able to to create multiple dependencies within on sheet.

Cons

Can be difficult to learn all there is about Smartsheet. Can be difficult to figure out what type of sheet/report you need. Does not show where someone else on your team is on the sheet in real time.

Source: Capterra
 

Terri from Cahaba Media Group
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It's like Excel on acid! You can program, rearrange, share, hide, expand any the fields.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

versatility! We use it for everything. We create workflows and track projects. We make schedules and collaborate. We use them for planning and creative brainstorming.

Cons

Only the admin can create new pages in the plan. Others can create new pages, but they will get a 30 day trial version. Our whole staff can see whatever I share with them, but they have to ask me, as the admin, to create the new sheet so it falls within our monthly plan.

Source: Capterra
 

Paul from Bridgestone
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Managing a project of any size or venture this tool can add benefit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking
Monitoring
Control
Agility
Transparency

Pros

Its design has familiarization to excel and therfore for the most it doesnt matter the technical ability of your organisation everybody knows excel. BUT of course this isnt which means you get an intuative tool with all the power to manage and record on projects in on online accessible place.

Cons

Would like to see the data captured turned into some dash boarding or metric scorecarding that can be provided on a scheduled - email push basis to stakeholders

Source: Capterra
 

Alex from ESU 11
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Pros

Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons

Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Source: Capterra
 

Robert from Woodward Academy

September 2017

September 2017

Great cloud-based PM software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love that I can make a hierarchical spreadsheet complete with notifications and attachments per line.

Cons

Although you can collaborate with team members on a sheet, you must manually refresh the page to see their changes.

Source: Capterra
 

Gina from Pel Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Smartsheets made it possible for our company to track project schedules.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software allowed our company to make preliminary schedules for our construction projects in a user friendly way.

Pros

Similar to excel. Easy to duplicate existing templates or choose from several existing templates. Easy to export in various different formats.

Cons

Not 100% compatible with integration into our other softwares. Would like to see a better Gantt chart/schedule view with graphs rather than spreadsheets.

Source: Capterra
 

Kelsey from The Acushnet Company - FootJoy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Smartsheet is an amazing tool to keep projects moving along!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

Pros

Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons

Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Source: Capterra
 

Sheri from Grays Harbor College

August 2017

August 2017

Smartsheets was extremely easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked everything about this software and would definitely recommend it to everyone.

Pros

With smart sheets, I was able to use it for just about everything. I liked that I could keep track of multiple contracts and deadlines.

Cons

I did not find anything that I liked least. I found the software to be quite easy to use and didn't have any problems.

Source: Capterra
 

Melissa from Jettison Agency

August 2017

August 2017

Makes Project Management easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons

Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Source: Capterra
 

Lillia from Embrace Home Loans

August 2017

August 2017

Super easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and I love the feature that you can create a form and use it for surveys or other forms to be sent out.

Cons

Lacking some of the shortcuts that excel has but otherwise super easy to use and export into an excel sheet.

Source: Capterra
 

Simon from Westbridge Foods Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Nothing to fault

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

works as it should. non techy people can get started right away and see an immediate positive improvement to their productivity. do away with two D spreadsheets.

Pros

collaboartaion
visibility
ease of use
functionality
simple project management

Advice to Others

can not recommend highly enough

Source: GetApp
 

Jaq from Lifestyle Medicine Foundation

July 2017

July 2017

A mediocre resource

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We keep our project management data here and we can share docs and tasks as a group. Seem to have other functions that we don't use but could be useful at some point.

Cons

Ease of use and functionality is mediocre. Interface can be cumbersome, scrolling difficult if you have many columns. Not intuitive at times.

Source: Capterra
 

Elaine from St. Mary's University
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Deceptively complex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office has become more efficient now that we can manage all our tasks in one location.

Pros

One benefit that some other task management services don't offer is that you can assign a task to multiple people, and/or group a project of many steps and assign each step to a different person. It's also very easy to identify the tasks assigned to a particular person, or tasks for a full project - it's easy to sort and filter to view only the information you need.

Cons

One of the biggest problems is its stability. Mondays seem to be the worst - the service runs terribly slow and sometimes you can't even log in, and of course Mondays are the day when everyone needs access the most, to remind them what projects are at the top of the list for the week. It's also got a fairly high learning curve.

Source: Capterra
 

Katie from LaunchPoint Marketing

July 2017

July 2017

Smartsheet Made My Requests Easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have to enter in requests in order to have commercials run, and before I was using a system that would not allow me to enter the requests in anywhere but the same computer. Now I can enter in a request from anywhere making me more mobile.

Cons

Sometimes it's a little hard to navigate because when I need to add a "note" sometimes I can't find it right away and worry I didn't leave one.

Source: Capterra
 

Pascal from Solvay
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

amazing project tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use, plenty of smart features!

Pros

a cloud based project management tool, collaborative, lot of features (alert, reports, discussions, attachments) the best project management tool ever!

Cons

this tool is really excellent, just the concurrent access of different users could be a bit better as google spreadsheet

Source: Capterra
 

Kathy from Bluheron Coaching & Consulting

June 2017

June 2017

Clear and simple

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

In this environment, we were able to detail specific technical procedures in a easy to understand way. SmartSheet ended up being a fabulous training and process tracking tool.

Pros

Open this software and your ready to go! We used it to document procedures for a major clinical research organization. Even the non-tech savvy leaders loved it!

Cons

Like all software, anyone with a "fear" about "messing things up" will feel some reluctance when using this tool.

Source: Capterra
 

Nicole from Heritage Werks

June 2017

June 2017

Efficient PM Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Each department is able to interact with the same project, collaborate efforts, report updates, and gather information that may impact their schedules. From a PMO perspective, we have an eagle-eye view of progress and can forecast gaps in scheduling, overallocation, and if we need to enhance governance across projects. This tool has served many purposes for our company and we are regularly finding new ways of improvement.

Cons

I wish the integration with Harvest software was better to help gain a full view of project progress in one program.

Source: Capterra
 

Amy from Berg Exec

June 2017

June 2017

It's an easy to use platform with really good cross functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The mobile app is great. I can check, create, or modify without having to be in front of my computer.

Cons

I have experienced downtime with Smart sheet, which really limits what me and my team can do in real time, when the site is down.

Source: Capterra
 

Genesis from Nossaman LLP
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Smart Sheets help me as a project manager. It simplifies sharing and corrdinating tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Able to access online.

Pros

It allows me to easily share sheets and coordinate with various stakeholders. I like the online access. I am able to set up access to users outside my organization.

Cons

Wish there was easier way to intergrate with other software. There is always concerns with data hosted in the cloud.

Source: Capterra
 

Felicia from Hanson Bridgett LLP
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy task management software. Easy rollout and use for users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More team collaboration

Pros

1. Easy tracking of tasks for entire team.
2. Easy to share.
3. Mobile App is convenient and easy.

Cons

1. Does integrate with DMS.
2. Does not allow for complicated task management in the spreadsheet format.

Source: Capterra
 
 
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