Portal Software

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Showing 1 - 20 of 97 products
Showing 1 - 20 of 97 products

Small Business WiFi

Guest WiFi by Purple is a cloud-based solution, which enables businesses in entertainment, retail, hospitality and other industries to collect and track visitors' information to improve sales, engagement and revenue. Organizations...Read more about Small Business WiFi

4.00 (1 reviews)

Intranet Connections

Intranet Connections is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgeb...Read more about Intranet Connections

4.68 (38 reviews)

Onehub

Onehub is a cloud-based collaboration tool and virtual data room that helps users securely store and share their business files. It can be customized to meet users' specific requirements and custom branding needs. Onehub offe...Read more about Onehub

4.59 (29 reviews)

Hub

The Hub is a Google Cloud hosted intranet platform and client portal, providing a cost-effective solution for both SME and large enterprise organisations looking to streamline their internal processes and resources, and improve in...Read more about Hub

4.27 (11 reviews)

Jostle

Jostle is a cloud-based collaboration and social networking solution that helps businesses share news, align teams, invite participants, and recognize contributions. The platform allows employees to discuss topics and share their ...Read more about Jostle

4.33 (61 reviews)

OnBoard

Winner of Capterra’s Ease of use Badge, OnBoard is a board intelligence platform that simplifies board meeting management and empowers more informed decision-making, more secure remote meetings, and real-time accessibility from an...Read more about OnBoard

LiveAgent

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent

vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to dri...Read more about vcita

Noodle

Your Intranet Search is Over! Noodle is the All-In-One, Intranet Team Communication Platform. Noodle provides a wide array of functionality. Local or Cloud Deployment, Role Based Permissions, 14 Integrated Applications, Forms...Read more about Noodle

4.35 (31 reviews)

Workvivo

Workvivo is the employee communication platform designed to build natural, meaningful bonds between teams, allowing companies to reach and engage their employees in ways that traditional tools simply can’t. It’s your intranet, co...Read more about Workvivo

Software pricing tips

Read our Portal Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

MangoApps

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way yo...Read more about MangoApps

Digital Assistant

Digital Assistant is an award-winning digital workplace that simplifies work and boosts productivity. Find the business apps you already use in the App Directory and connect them to a centralized smart assistant. Your Assistant ca...Read more about Digital Assistant

No reviews yet

SilverBlaze Customer Portal

The Silverblaze Customer Portal is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help ...Read more about SilverBlaze Customer Portal

4.69 (13 reviews)

Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ...Read more about Bitrix24

Omnidek

Omnidek is a web-based digital workspace platform that allows businesses to build collaborative environments that empower employees, vendors, and customers to communicate in one place. Best suited for medium or enterprise-siz...Read more about Omnidek

4.70 (10 reviews)

Knack

Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an ...Read more about Knack

4.41 (73 reviews)

IntelliEnterprise

adenin TECHNOLOGIES has designed IntelliEnterprise for a business's digital workplace. It gives users a competitive advantage by connecting suppliers, customers, partners and colleagues and providing them with information they req...Read more about IntelliEnterprise

4.00 (1 reviews)

FileInvite

FileInvite is a cloud-based file transfer and document collection solution designed for small and midsize businesses. FileInvite provides file request management, document approvals, digital forms, pre-built templates, e-signature...Read more about FileInvite

4.71 (96 reviews)

Claromentis

Claromentis is an intuitive and interactive business platform that combines intranet apps with productivity tools such as e-forms & workflows, e-learning, and project management, providing your teams with a digital workplace to ca...Read more about Claromentis

4.58 (24 reviews)

Nasdaq Boardvantage

Nasdaq Boardvantage® is a board portal that helps companies of all sizes work better. Purpose-built to optimize the entire workflow of meetings, it is user-friendly and offers the resources of a global brand that is at the forefr...Read more about Nasdaq Boardvantage

4.63 (65 reviews)

Buyers Guide

Last Updated: August 09, 2021

Your business doesn’t operate in a bubble, so why should your business software? Depending on who you ask, different parties related to your organization are going to have drastically different needs with regards to your internal systems and information.

For example, if you have an ad agency on retainer, they need easy access to your marketing materials. Your distributors, on the other hand, need to be able to look up important product information at a moment’s notice. Employees need a comprehensive intranet to collaborate and direct themselves to various applications, while customers require a more tailored interface to do things like create an online account and submit support tickets.

If you’re having trouble curating the online experience for different user groups, consider investing in portal software. These applications can help you customize the “entryway” to your enterprise business systems.

In this Buyer’s Guide, you’ll learn what portal software is, common functionality, pricing information and more.

Let’s get started:

What Is Portal Software?
Common Functionality of Portal Software Systems
Benefits of Portal Software
How Much Does Portal Software Cost?
Additional Portal Software Resources

What Is Portal Software?

Portal software allows companies to customize the digital gateway through which different types of users access enterprise software systems. If first impressions matter (and they do), portal software helps your business make a great one on employees, customers, business partners and more.

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.
  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.
  • Client portals allow external users to securely access internal digital files, information and tools.
  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.
  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.
  • Web portal software helps businesses collate information from multiple sources together to provide employees, customers and suppliers with a single access point to all information.
Company intranet in MyHub

 

Company intranet in MyHub

 

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.
  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.
  • Client portals allow external users to securely access internal digital files, information and tools.
  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.
  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.

Common Functionality of Portal Software Systems

Though web portal software can have wildly different functionality depending on the intended end user, there are a number of common core features that tie these systems together:

Software integration Integrate with other internal software systems (ERP, EMR, CRM) so users can access necessary functions securely through the portal.
Single sign on (SSO) Users create a unique login and password to access a number of separate platforms at once.
System directory Point users in the right direction for different business applications and functions.
Custom user permissions Group users together and control the information and tools that each group can access.

Benefits of Portal Software

When implemented properly, portal software can offer a slew of benefits to different organizations. If you’re having trouble convincing higher-ups to invest in a dedicated web portal system, consider throwing these benefits in your business case:

  • Portal software saves precious time. According to a 2016 survey by Adobe, white-collar workers in the U.S. spend an average of 4.1 hours a day reading and answering emails. If you’re constantly emailing back-and-forth with customers or business partners, portal software can alleviate a lot of this workload by empowering users to find information or troubleshoot issues themselves.
  • Portal software improves business relations. Self-service doesn’t just benefit internal users. In a Software Advice survey, we found almost three-quarters of customers first search for answers online when they encounter a problem. Another survey by ZenDesk adds that two-thirds of customers prefer self-service over speaking to a company representative. Implementing self-service capabilities through portal software can let customers, clients, employees and more solve problems using their preferred method. This can eliminate inconveniences and improve relations.

What Consumers Do First When They Have Questions for a Company

Source: How a Customer Self-Service Portal Improves Customer Experience
Source: How a Customer Self-Service Portal Improves Customer Experience
  • Portal software strengthens security. Handing external users access to sensitive internal materials is always a scary proposition, and user permissions preset in central business systems aren’t always up to the task of alleviating fears. Often times, these permissions can be too lax (giving users access to capabilities/information they shouldn’t have) or too restrictive (not allowing end users to do what they need). With portal software, companies get more options with regards to user access in order to better customize permissions for different groups and strengthen security.

How Much Does Portal Software Cost?

How much a specific portal software system costs and how often your business has to make payments depends on your preferred method of deployment. There are generally two different types of deployment models for portal software with different pricing structures:

  • With an on-premise deployment, you pay one large fee upfront to host the software on your own servers. Portal software vendors typically offer different pricing tiers depending on how many users you’ll need (one tier for 2,000 users, one for 5,000, etc.). This upfront fee can range anywhere from $10,000 to more than $100,000.
  • With a software-as-a-service (SaaS) deployment, you pay a month-to-month subscription fee for the vendor to host the software on their own servers for you to access via a web browser. In this model, the subscription fee is often based on each individual user your system has and can range from $5 to $15+ per user per month.

There may be other costs associated with your portal software as well, for things like setup, training or support. It’s important to note, however, that neither deployment option is necessarily better or cheaper than the other in most cases. Our Total Cost of Ownership Calculator shows that costs for each option tend to equal out over time.

Additional Portal Software Resources

The information found in the Buyer’s Guide is just a starting point. If you want to learn more about portal software, here are a few resources that can help:

  • Find out what the best patient portals have in common. If you’re a medical practice overwhelmed by patient portal options, this helpful article talks about top features, implementation tips and more.
  • Learn how portal software can improve the customer experience. We’ve barely skimmed the surface on how portal software can benefit your customers. This in-depth article goes into more detail on how these systems are crucial to the online customer experience.