Smartwebs vs Xero

RATING:

4.4

(167)

Smartwebs has 167 reviews and a rating of 4.37 / 5 stars vs Xero which has 2885 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (167)
4.4 (2885)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
May 16, 2024
May 20, 2024
Pros/Cons
  • Pros

  • They are easy/quick to learn whether they are intuitive or not. As it syncs with our operations and accounting software, we were even more pleased with it.
  • User friendly and easy to use and edit your templates if needed.
  • Cons

  • Some of them have trouble logging in, then it takes time for the Support Dept to see what is occurring, too much time is wasted.
  • Sometimes the HTML or coding in the letters can be difficult to navigate or understand if not familiar with this type of coding.
Read all user reviews
  • Pros

  • The customer service has been amazing and every time I have a question or need help, there is either a video or the service has been prompt and educational.
  • Ease of use and great functionality - very easy to export desired reports.
  • Cons

  • Customer Service was horrible. You could not talk to someone when you wanted to.
  • The single most annoying thing about it is the support.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos