SupportHero vs Wix

SupportHero has 27 reviews and a rating of 4.67 / 5 stars vs Wix which has 8880 reviews and a rating of 4.4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.67 / 5 (27)
4.4 / 5 (8880)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 18, 2022
August 12, 2022
Pros/Cons
  • Pros

  • The user-interface is very well thought out and is a pleasure to use. But it doesn't end there.
  • It allows creating a good knowledge base quite quickly and can be quickly integrated in the application. Text formatting options allow highlight certain points, which is nice.
  • Cons

  • Some users submit questions with mistypes which can lead to zero search results. However, I am constantly checking the failed searches and adding them as keywords to the articles.
  • I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee.
  • Pros

  • The customer supports from Wix is really good and I noted Wix getting better progress with the time.
  • We've easily integrated a google calendar into our page, which has been helpful for our neighbors. One of my other favorite features is the ability to uniquely edit the mobile version of the site.
  • Cons

  • The main issue I have with Wix is the price when compared to other Web hosts out there. The contract also auto renews without warning, which is very frustrating.
  • What I dislike most about Wix is that it seems to be missing a few features that other website building softwares offer.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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