WellSky Personal Care

RATING:

4.4

(258)

About WellSky Personal Care

WellSky Personal Care (formerly known as ClearCare) offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, WellSky Personal Care also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management and CRM. WellSky Personal Care helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients and their families. By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their s...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
WellSky Personal Care dashboard

WellSky Personal Care Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for WellSky Personal Care

1 - 5 of 258 Reviews

Jerod

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

No other Home Care Platform Compares

A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros: Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family!! Fantastic company culture! Excellent customer support Family Room Portal Continuous updates and innovation Continually investing in being the best platform available I could go on... Cons: Have not had one that they have not been able to address and resolve. Advice to Others: It's a no-brainer. If you want to be competitive in your market, you don't have another option.

PROS

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

CONS

Have not had one that they have not been able to address and resolve.

Vendor Response

Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.

Replied December 2016

Tammy

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

PROS

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

CONS

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Jessica

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Worst Software Nightmare Ever!

I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, [sensitive content hidden] to be exact, and today is [sensitive content hidden], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named [sensitive content hidden] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company.

PROS

At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it.

CONS

lack of professionalism and accountability from literally everyone at WellSky.

Reason for choosing WellSky Personal Care

Ease of use. Family room.

Reasons for switching to WellSky Personal Care

I had used Clearcare previously. Prior to merging with Wellsky they were significantly better.

Bobbyetta

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Awesome!

Cost savings, ease of use; all-inclusive system

PROS

We have been a Clear Care Team Member since 2012. I'm still having WOW moments with this awesome system. Clear Care is constantly updating services to meet the ongoing changes in home care regulations. With this system, we have been able to capture full use of Consumer's units. Extremely easy system. Even our most tech challenged employees can use Clear Care without getting frustrated. This system also greatly assists the scheduling department especially with the new features! Scheduling has to be the worst job in this industry'! Clear Care is attuned to scheduler's frustrations and needs. The system is totally mobile so we aren't tied to a desk 24/7. You can oversee your entire agency anywhere, anytime! Our onboarding was smooth and simple. The Agency actually had very little to do! Clear Care's onboarding Team did it all! Customer Service doesn't go away after signing up with this company. Their response time is amazing and they will treat you with honest answers, not some technical babble AND they NEVER blame you, the Customer for any system glitches. I honestly still can't get over the all-inclusiveness of this system! We tried the rest but found the best!! Thank-you Clear Care!!

CONS

Haven't found any major issues with this software or the Customer Service. On occasion this system runs a tad slowly but that could be internet speed related

JEAN-MARC

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Review of ClearCafre

Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

PROS

My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

CONS

Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

Reason for choosing WellSky Personal Care

At the time, Clearcare was recommended by our Franchisor and they were going to discontinue support of our older system called BOSS.

Reasons for switching to WellSky Personal Care

Clearcare was a new and better platform which was web based unlike our earlier management software.