ClearCare software


ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management, and CRM.

ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients, and their families.

By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks, and any critical situations that need immediate attention.

ClearCare offers 24/7 access to the software from any media with an Internet connection, including computers, smart phones, and tablets (such as the iPad). Caregiver and family portals, provide transparency by giving everyone real-time access to care plans and other important information. The software's proprietary two-way messaging system also helps agencies quickly fill open shifts and communicate with staff in the field.

There are no setup or annual fees and there's no software to install. Agencies pay a monthly fee per active client. ClearCare is suited for private duty agencies of all sizes, including national or regional companies with multiple locations.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

208 Reviews of ClearCare

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  • Gina from Independent Home Care of Maryland, LLC

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    Easy To Use!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Love this program!

    Pros

    Easy to Use - This software is so easy to learn in no time
    Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

    Cons

    I only have 2 Cons:
    When you are using this program on a mobile device the dialogue boxes tend to jump around your screen
    When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tegina from Aware Senior Care

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    June 2018

    If the features worked- it would be a great product! They do t wirk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They sell it on the features - they don’t work!

    Pros

    Scheduling is easy to read. Overall easy to use the system. Like the Tag system. Features would be great IF they worked

    Cons

    nonexistent customer support. Emails sent from the software go to ‘junk mail’ no matter how many times our caregivers mark them as ‘safe’. Anyone can alter any entry in the system- how frightening is that?? No automatic time dat stamp on entries. No auto signature or even identification of who enters info into assessment and care plan
    Too many more to list

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephanie from Home Instead Senior Care

    Number of employees: 201-500 employees

    June 2018

    Organized our processes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization of our notes and processes, easy calendar management

    Pros

    Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

    Cons

    Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Clearecare is very useful software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The scheduling system is great. It certainly helps a business maintain organization. I appreciate all the tracking capabilities

    Cons

    The customer service is poor. Anytime you message them you generally get a pre written response that is not helpful and nothing changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jonathan from Home Instead Senior Care

    Number of employees: 201-500 employees

    May 2018

    Great software for client tracking!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

    Cons

    Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melanie from Home Instead Senior Care

    Number of employees: 201-500 employees

    May 2018

    Love this system and it's always updating and getting better.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

    Cons

    If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Easy to use and navigate!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

    Cons

    It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Talk Pharma

    May 2018

    Love this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes it easy to manage all ends of my business...clients...customers...finaces etc.

    Pros

    Easy to use...manages employees, referral sources, and clients. Really solid software that I truly use to the fullest.

    Cons

    I rack my brain and find it hard to uncover anything negative about the software. If anything...when you are changing caregivers for a shift it automatically reverts back to the default payment price to Caregivers. This creates issues at times if you do not catch it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marcella from Landmark At Home

    Number of employees: 51-200 employees

    April 2018

    Fantastic, User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for.

    Pros

    i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that clear care is growing with technologically than staying behind. I love the clock in application of the caregivers phones.

    Cons

    Reports. I wish it did more standard reports or able to add more fields on the back side of it. For example, Some reports run without the clients name which is difficult to use so then we had to come up with a different way and now it is causing us to run two separate reports.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from Home Instead Senior Care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    April 2018

    Good core concept, execution is a little lacking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

    Pros

    It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

    Cons

    While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kylie from Elevate

    March 2018

    I did not have a good experience with this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoyed having the clients and caregivers all in one place, as well as being able to see the schedules and be notified when people were late clocking in or out.

    Cons

    It almost never worked properly for me. Nothing was ever updated, and things would randomly disappear on me. Customer support was never very helpful either.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Malalai from Little Bear Home Daycare

    Specialty: Private Duty

    Number of employees: 11-50 employees

    March 2018

    Excellent software for Home Care Agencies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Prior to even knowing about Clear Care I had been literally pulling my hair out scheduling my caregivers. This was the absolute most difficult part for me when getting my agency off the ground at first. I started off as a solopreneur (like most) and did not learn how valuable software like this can be when building the foundation of a home care agency. The on boarding process was seamless and they made it really easy for me to get going.

    Cons

    Overall it has been a great experience so far. I am not sure what exactly can be done to improve the software at this time because it is so much better than what I have been using!

    This review was submitted organically. No incentive was offered
    Review Source
  • Maricar from American All Care Services

    Specialty: Private Duty

    Number of employees: 51-200 employees

    January 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features are what we need and the product is easy to use and navigate. We like how easy it is to integrate with Quickbooks.

    Cons

    Not having a phone app up and running is a bit of an inconvenience. We actually have to call a toll free number to clock in/out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gina from Aware Senior Care

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    December 2017

    Director.Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall good and we are hoping with improvements they will update to be in better compliance with record keeping

    Pros

    Fairly easy to use. There is wonderful audit trail for scheduling changes. Communication is all recorded, easy to communicate with caregivers and clients.

    Cons

    The client assessments cannot be 'locked'- we have been told to save them as PDF and attach them to the client's records. There is no place to sign or date them so we have to print them, sign them then scan to save. Arachic! Currently no plans to update this.
    There is no audit trail for the assessments or notes- anyone can change any note or assessment at any time. I've never used software (in this field) without an audit trail. I did not even think to ask about this as it is a standard feature.
    They do not have a Live Chat- for real time support. Getting answers to questions is very slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tammy from Heart of the Home dba Griswold Home Care

    Number of employees: 51-200 employees

    November 2017

    I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

    Pros

    It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

    Cons

    Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cameron from Oasis In-Home Care

    Specialty: Private Duty

    Number of employees: 51-200 employees

    November 2017

    With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

    Pros

    In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago.

    This review was submitted organically. No incentive was offered
    Review Source
  • Eva from Contemporary Care at Home

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    November 2017

    Clearcare, my introduction to at home software

    Ease-of-use
    Functionality
    Quality
    Support

    I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

    Pros

    At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

    Cons

    costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jess from Visiting Angels

    October 2017

    Quick and easy- still a ways to go with development overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly
    Good support
    Intuitive
    always improving
    Caters to the home health care field
    keeps users up to date on changes

    Cons

    Doesn't partner with hireology
    Takes a while for older users to learn
    Pay rates need to be manually changed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Victor from Family Affair

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    October 2017

    Customer service is HORRIBLE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just call Axis Care. Save yourself time, money and headaches The software looks the same as most I've looked at. Their lack of Customer service made my choice

    Cons

    Apparently this company doesn't need to sell their product because it took months to get them to return a call then see a "demo" which was just a promotional video. They missed 3 appointments to have phone meetings. Then when I was finally able to ask about price they would only tell me about the incredibly high down payment. The rest is a secret and I would have had to talk to someone else for that. So, I chose their competitor. Best move I made so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Audrey from Actikare

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    September 2017

    Not bad for the price

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Small glitches. Need to be able to see when caregivers are not clocking in where they are supposed to be. Need capability of electronic daily care sheets. Need to have the option to turn off notification of scheduling overtime for caregivers.

    Pros

    Gps clock in via phone number, color coordinated scheduling, ease of access, ability to combine payroll, invoicing and scheduling all in one

    Cons

    GPS unverified location doesn't always work, no electronic daily care sheet for client to sign and caregiver to send via internet. Could be more caregiver friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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