ClearCare Software


 

ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management, and CRM.

ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients, and their families.

By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks, and any critical situations that need immediate attention.

ClearCare offers 24/7 access to the software from any media with an Internet connection, including computers, smart phones, and tablets (such as the iPad). Caregiver and family portals, provide transparency by giving everyone real-time access to care plans and other important information. The software's proprietary two-way messaging system also helps agencies quickly fill open shifts and communicate with staff in the field.

There are no setup or annual fees and there's no software to install. Agencies pay a monthly fee per active client. ClearCare is suited for private duty agencies of all sizes, including national or regional companies with multiple locations.

 

ClearCare - Caregiver profile
 
  • ClearCare - Caregiver profile
    Caregiver profile
  • ClearCare - Home safety assessment
    Home safety assessment
  • ClearCare - Affordable Care Act report
    Affordable Care Act report
  • ClearCare - Account receivables
    Account receivables
  • ClearCare - CareFinder tool
    CareFinder tool
  • ClearCare - Family Room portal
    Family Room portal
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

197 Reviews of ClearCare

 

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Software Advice Reviews (129)
More Reviews (68)

Showing 1-20 of 129

Maricar from American All Care Services
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features are what we need and the product is easy to use and navigate. We like how easy it is to integrate with Quickbooks.

Cons

Not having a phone app up and running is a bit of an inconvenience. We actually have to call a toll free number to clock in/out.

Review Source
 
 

Gina from Aware Senior Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Director.Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good and we are hoping with improvements they will update to be in better compliance with record keeping

Pros

Fairly easy to use. There is wonderful audit trail for scheduling changes. Communication is all recorded, easy to communicate with caregivers and clients.

Cons

The client assessments cannot be 'locked'- we have been told to save them as PDF and attach them to the client's records. There is no place to sign or date them so we have to print them, sign them then scan to save. Arachic! Currently no plans to update this.
There is no audit trail for the assessments or notes- anyone can change any note or assessment at any time. I've never used software (in this field) without an audit trail. I did not even think to ask about this as it is a standard feature.
They do not have a Live Chat- for real time support. Getting answers to questions is very slow.

Review Source
 
 

Thomas from Mogg Heating and Air Conditioning
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

Pros

In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago.

Review Source
 
 

Eva from Contemporary Care at Home
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clearcare, my introduction to at home software

Ease-of-use

Functionality

Product Quality

Customer Support

I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

Pros

At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

Cons

costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

Review Source
 
 

Victor from Family Affair
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Customer service is HORRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just call Axis Care. Save yourself time, money and headaches
The software looks the same as most I've looked at. Their lack of Customer service made my choice

Cons

Apparently this company doesn't need to sell their product because it took months to get them to return a call then see a "demo" which was just a promotional video. They missed 3 appointments to have phone meetings. Then when I was finally able to ask about price they would only tell me about the incredibly high down payment. The rest is a secret and I would have had to talk to someone else for that. So, I chose their competitor. Best move I made so far.

Review Source
 
 

Audrey from Actikare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Not bad for the price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Small glitches. Need to be able to see when caregivers are not clocking in where they are supposed to be. Need capability of electronic daily care sheets. Need to have the option to turn off notification of scheduling overtime for caregivers.

Pros

Gps clock in via phone number, color coordinated scheduling, ease of access, ability to combine payroll, invoicing and scheduling all in one

Cons

GPS unverified location doesn't always work, no electronic daily care sheet for client to sign and caregiver to send via internet. Could be more caregiver friendly

Review Source
 
 

AShley from Home Care Preferred
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

REview of clearcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scheduling was very easy to use. The layout and colors and open schedules that have no caregiver assigned was important to me

Cons

Inability to review text thru system from caregivers. Currently in Hometrak I can text caregivers though the system and I get their reply fwd to my cell. I am often at clients houses or not in front of my desktop so It's nice to see the communication when I can't be in front of my computer 24/7

Review Source
 
 

John from HomeWell
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Clear Care has some very nice features for home care agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Advanced billing feature helps our agency with cash flow. ACH, credit card and autopay are also very useful features

Cons

Integrated calendar feature would be helpful. Mobile friendly app would also be a great feature.

 
 

Tessa from HomeLife Companions & Homemakers, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Care Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have recommended this company to many of the people that I network with that is in the same business field as we are.

Pros

I love how with Clear Care everything is very accessible. From scheduling, to payroll and billing, it saves us time and money and we are able to spend more time marketing, visiting and training our employees.
Customer Service Reps are great and helpful.

Cons

The only thing that Clear Care has not offered but I sure they will in the near future is offering a National Criminal Background check.

 
 

Jessica from Visiting Angels
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

My Journey with Clear Care

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

User Friendly
support from creators both online and by phone
Different ways to learn
Creative and innovative

Cons

numerous steps to change pay rates
Color scheme can become confusing- Blue is used for open shifts on "open shifts page" but otherwise openings are pink

 
 

Kendra from Stay At Home
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Clearcare is so easy to ise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So user friendly

Pros

User friendly, support is always there. It is nice that the family can keep in touch as well. Billing is easy.

Cons

It is a hassle when a caregiver calls in and have change the caregiver you have remove the prior one.

 
 

Mary from Divine Home Care
Specialty: Private Duty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros

The staffing/scheduling module is awesome, but most are.

Cons

TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

 
 

Jordan from Sunland Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Clear Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our organization has been using Clear Care for several years now. We are very satisfied with the streamlined process and communication among our caregivers and clients. Definitely would recommend to any other HCO Operator.

 
 

Carrie from Golden Years In Home Senior Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Amazing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a user for almost 4 years. After researching other software's available my choice was definitely Clear Care. I can honestly say I have not been disappointed. I don't know how our company could have managed everything without it. Clear Care continues to add new features and expand. If you are looking for a way to manage your home care organization nothing out there trumps Clear Care.

Pros

The simplicity and being user freindly

Cons

needs more features for marketing side of home care

 
 

Amelia from Visiting Angels
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

ClearCare

Ease-of-use

Functionality

Product Quality

Customer Support

I have really enjoyed using ClearCare. I love the CareFinder Tool, it helps to EASILY identify potential caregivers, and it helps us to be able to fill a schedule for a client rather than just filling shifts. I love how easy to use the ADLs/IADLs are, we can give as much detail as we need.

Pros

Love the CareFinder tool, I love how easy it is to send a message to a caregiver... A really great and streamlined program!

Cons

I wish I could tag from a note/send a message to my team from a note or on a specific visit. I do not like having to copy/paste information into multiple places to be able to send it out while still having the information on the visit.

Advice to Others

Watch the tutorials, and jump on board, this is the best scheduling system I have used and it has everything you need to run your business!

 
 

Victoria from Home Life Healthcare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Clearcare is easy to use system that comes with functional and accessible tools. The tracking system for Applicants/Caregivers lets you see if you have duplicated an employee. Although when the actual applicant applies online it does not stop them from applying multiple times. The assessment plans for the clients is also very thorough and you can easily match a caregiver to a client based on their needs.

 
 

Christy from Visiting Angels - 2720
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Love ClearCare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used ClearCare before and left because we thought we found something better. We're now back with them. Not everything is perfect but it makes our schedules happy and they are the ones utilizing it the most.

 
 

Lauren from Alderwood Home Care
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Clearcare is great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software was super easy to use and as a start-up, it helped me get up and going faster then I would have been able to otherwise. The software is good for small to mid-sized companies, not sure how it would be for larger companies. My only complaint with Clearcare was customer service. It was impossible to get a live person by phone. They were great at responding to e-mail, but there is something reassuring about being able to pick up a phone and call someone when you are having problems. Clearcare needs to work on improving that.

 
 

Jacob from Family Matters In-Home Care
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

It Doesn't Get Any Better Than ClearCare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been a customer for 3 years and could not be happier with the product and support from these guys. They are always improving the user interface, adding new features and helping us to run our agency more efficiently. If you need all in one home care software solution you cannot go wrong with ClearCare!

Pros

User interface, customer support, marketing support.

Advice to Others

The best SAAS product for home care!

 
 

Marla from 1Heart Caregiver Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very easy to use and I love how integrated it is! It syncs with my Quickbooks and all my files are nice and organized. There is also an option to run reports so it is easy to print clients' and employees' address and will easily export to microsoft office to do multiple things with such as have copies of reports and create mailing labels.

Pros

Easy to use, integrated, great customer service.

 
 
 
Showing 1-20 of 68

Jonathan from Home Instead Senior Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

The best way to manage multiple aspects of your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ClearCare makes managing clients, employees, invoicing, payroll, and many other things a breeze. I love the ability to have all of my data all in one place. I can run reports for just about anything I need to see the numbers for my business. I love being able to integrate into QB for invoices. Payroll also integrates into my 3rd party payroll. The cloud based system is the way to go because I can have access anywhere I am to see whatever I need to see.

Cons

Some of the reporting features need to be tweaked. Some of the design elements in certain pages are harder for me to see. They need to add more robust colors or add patters to differentiate to different things. They should also let people opt in/out for certain changes that they are making, or give a bigger timeframe for when the changes are happening so the users can be ready when they do change.

Review Source: GetApp
 

Tammy from Heart of the Home dba Griswold Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Pros

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Cons

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Review Source: Capterra
 

Jess from Visiting Angels

October 2017

October 2017

Quick and easy- still a ways to go with development overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly
Good support
Intuitive
always improving
Caters to the home health care field
keeps users up to date on changes

Cons

Doesn't partner with hireology
Takes a while for older users to learn
Pay rates need to be manually changed

Review Source: Capterra
 

matt from Home Care Assistance
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Simi intuitive software that lacks real-time support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and payroll management.

Pros

Automated walk through of basic functions, Integrated billing, and cloud backup. The software is accessible from any Pc or Mac computer. Also, the billing portion is itemized and exportable to Microsoft excel.

Cons

Customer service takes up to 24 hours to reply. No smart phone application or integration. Software slows down with multiple users log in.

Review Source: Capterra
 

Bob from Sound Options, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Pros

The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Cons

It would be nice if the custom report function was able to provide reports in a format other than Excel.

Review Source: Capterra
 

Sarah from Goodlife at Home Care

April 2017

April 2017

Definitely worth it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we chose to use ClearCare, we were initially just looking for a simple program to make scheduling easier. We were using one that we threw together using Microsoft Excel. Our business was growing and we needed something easier to use and easier for multiple people to access. Of all the online software we looked at, ClearCare was the obvious choice. It had the best reviews and the layout and ease of use factor is incomparable.

I fell in love with ClearCare even more when I learned about all the things we can do with. Everything is so easy to organize and access. It does so much more than scheduling. With this program, we have been able to easily accommodate the rapid growth our business has seen. As we have gotten busier, the workload hasn't been overwhelming like we feared it would be.

Customer service at ClearCare has been very impressive. Every question I've had was responded to and sufficiently answered almost immediately. The staff is always friendly and helpful. I can't even begin to imagine how stressful our days at the office would be right now if we didn't have ClearCare by our side.

Review Source: Capterra
 

Beth from Griswold Home Care

April 2017

April 2017

Can't say enough good things about this product...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We looked at many products prior to deciding on ClearCare. To be honest the price was a little daunting, but once we understood everything it could do for us, we realized we were already paying money to our office staff that were manually do many of the things ClearCare would do automatically. Once we made the switch, which ClearCare personnel helped us do in a seamless, painless way, we realized how much unnecessary work we were actually doing on a daily basis. We used to cringe when our old product was being updated because the next day there was always a glitch somewhere. Every ClearCare update brings new features and streamlined processes. All I can say is that my office, clients and caregivers love this product. It is worth every penny.

Pros

Streamlined documentation, payment processing, credit checking, workplace safety and more!

Cons

It is more expensive than other products.

Advice to Others

If you are on the fence, I recommend going for it!

Review Source: Capterra
 

Phil from Always Best Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

One of the Best things that has happened to my agency!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After using two different systems we switched to ClearCare in the Spring of 2014. The difference in ease of use, total functionality, and intuitiveness was what sold us and what has continued to "sell" us on why we use ClearCare. The Wow moment came when we lost two internal staff members within the first year if using ClearCare and ultimately could sustain the loss without replacing those positions because ClearCare is so functional and portable. From the initial setup process to few times we have had to call for help our experience has been supportive and pleasant. It's obvious the support staff are knowledgeable in the use of ClearCare and the back-end processes. The other amazing things are that ClearCare is not static. The new innovations and additions have been many and the ones that we choose to use for our business have worked well. It's nice to work with a thoughtful and intuitive company that continues with new ideas and applications that make this a software that grows with us and the different demands and regulations of our industry.

Pros

Ease of use and functionality

Cons

n/a

Advice to Others

n/a

Review Source: Capterra
 

Robbie from Assisting Hands Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Clear care makes a difference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marketing a new HC agency was hard, but CC helped me look like a pro right off the bat!!

I learned the blocking and tackling fast!

Caregivers are attracted to the ease of use as well

The Family room helps me close business.

Pros

Very highly..

Cons

I would like some new features added to the payment process...

Advice to Others

It really helped me know the basics to start the business..

Review Source: Capterra
 

David from The Care Registry
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

ClearCare Home Health Agency Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I evaluated several software vendors before selecting and deploying ClearCare in our agency. The software allows us to more efficiently schedule and communicate with our caregivers. The software does a very nice job integrating the telephony time tracking and documentation system. The Company continues to innovate and consistently requests the input of users to offer new features and benefits. The Company culture is very helpful and responsive. The onboarding process went smoothly without any setbacks. With this system in place, we are now in a position to manage and track our growth.

Pros

Scheduling and online application

Cons

a caregiver app but this is in the development process and should be released soon

Advice to Others

Very comprehensive cloud-based package

Review Source: Capterra
 

Kunu from Senior Solutions Home Care (Senior Solutions At Home, Inc.)

February 2017

February 2017

Scaled with our business from 50 clients to now well over 400.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using ClearCare 3-4 years ago after some mixed results from another platform. What became clear to us was the need to easy to use and mobile application plus the ability to text 2-way with our caregivers was a must. Now features like Payment processing, WOTC, WorkComp, etc make it a critical part of our operations.

Review Source: Capterra
 

James from Home Care Assistance of North Broward, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Absolutely awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using ClearCare for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!

Pros

- The staff behind it
- It is intuitive
- It can handle anything I need in running my business
- User Friendly

Cons

None

Advice to Others

It is constantly evolving to meet the needs of users like me. They will not stand still and rest on the products attributes. They keep building in better features.

Review Source: Capterra
 

Marshall from Griswold Home Care

February 2017

February 2017

Makes Life Easier at low level of time investment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ClearCare was the third software solution we selected. It has been head and shoulders above the others. Staff actually uses it because it's so easy and intuitive which saves time and money. Loaded with great features and guides to research best practices and fix common mistakes. Support is not quite at your fingertips but they respond in a reasonable time frame and resolve issues promptly. The best part is.... it actually works!

Review Source: Capterra
 

Caleb from Assured Quality Homecare, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Best In The Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%!

Pros

I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp.

Cons

The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports.

Advice to Others

Use them, they are the best. I have used 2 other companies and in my opinion, Clearcare is leading the charge.

Review Source: Capterra
 

Jim from Griswold Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Best Home Care Agency Software System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed.

Pros

Very user friendly and intuitive.

Cons

The reporting function can be a little confusing at times.

Advice to Others

Strongly encourage any home care agency to seriously consider using ClearCare. It will make your office run so much more efficiently.

Review Source: Capterra
 

Jeff from Family Home Care
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

ClearCare is the Clear Leader!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clearcare is the leader of tech within the home care space due to their consistent investment into both their software and also the industry in general. They are consistently striving for better ways to meet the evolving needs of the industry. Our organization is coming up to two years using them . We have five locations and over 400 employees so we know it can handle a good size agency. The only reason I would not give them a perfect score is because there is still evolution happening, but I am frankly aware that they are still leaps and bounds ahead of their competition which I have spent a great deal of time vetting. We anticipate a long lasting relationship with ClearCare.

Their customer service and response time has been very good. They also seem genuinely interested in our thoughts and enhancement requests.

Pros

Ease of use and informatics

Cons

Somewhat rigid in some of the functions - which is counterbalanced by reliability.

Review Source: Capterra
 

Francis from Sevens Home care

January 2017

January 2017

Excellent system for Client and Staff documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wonderful experience we have grown as Clearcare has grown. We enjoy the new updates and features that are added.

Review Source: Capterra
 

Jen from Hearts at Home
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Really like Clear Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were recently bought out by a corporation company. We convince them to change over to Clear Care as their scheduling tool for all their health care agencies in their company. It is easy to use and understand.

Pros

Easy to use and understand

Cons

Don't really like all the check boxes to click when assigning a caregiver. I liked the way it was before.

Advice to Others

none

Review Source: Capterra
 

Robin from Preferred Care at Home of Thousand oaks
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Robin's review of Clear Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When our franchise "Preferred Care at Home" was formed, it was suggested we use clear care as our tracking software. So I really didn't shop around. After just a short time I realized how easy it was to navigate and how easy it was to train others. Their on line tutorials are good, but just as easy to show an employee and they can use the tutorials when a problem occurs. The customer service has always been spot on. Always solved our problem quickly.

Pros

It's ease of use and customer support.

Cons

Sometimes slow.

Advice to Others

Very pleasant to use, colorful and easy.

Review Source: Capterra
 

Jerod from A Place at Home
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

No other Home Care Platform Compares

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic.

From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen.

Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors.

Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing.

I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!"

Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on...

Cons:
Have not had one that they have not been able to address and resolve.

Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Pros

Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family
Fantastic company culture
Excellent customer support
Family Room Portal
Continuous updates
Innovatitve
Continually investing in being the best platform available
I could go on...

Cons

Have not had one that they have not been able to address and resolve.

Advice to Others

It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Review Source: Capterra

  Response: ClearCare, ClearCare, Inc.

Date: December 2016

December 2016

 

Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.