ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management, and CRM.

ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients, and their families.

By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks, and any critical situations that need immediate attention.

ClearCare offers 24/7 access to the software from any media with an Internet connection, including computers, smart phones, and tablets (such as the iPad). Caregiver and family portals, provide transparency by giving everyone real-time access to care plans and other important information. The software's proprietary two-way messaging system also helps agencies quickly fill open shifts and communicate with staff in the field.

There are no setup or annual fees and there's no software to install. Agencies pay a monthly fee per active client. ClearCare is suited for private duty agencies of all sizes, including national or regional companies with multiple locations.



219 Reviews of ClearCare

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 219 reviews

December 2018

Melissa from Home Instead Senior Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Growing Quickly

The real-time live view makes managing shifts easier. THe alerts for missed certifications and missed clockins also help us keep things from going wrong. Overall, it has improved the effectiveness of the business.

Pros

It is user friendly. Web access makes it easy to manage anywhere.

Cons

Growing rapidly and customer service suffering a little for it.

December 2018

Robyn from HISC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great System

Pros

Our office has been using ClearCare for several years. The software is very easy to use and has many functions. This software is a must for every business.

Cons

Sometime ClearCare can run slowly, as this software is internet based.

December 2018

Jasmine from Assisting Hands

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Not my favorite

Pros

I enjoy the ease of being able to have caregivers clock in and out without having to call in, as well as the ability to share information..

Cons

A lot of caregivers work for multiple companies. Therefore the app will sometimes malfunction on them when trying to switch servers.

November 2018

Alysha from Home Instead Senior Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

ClearCare Review

Pros

ClearCare is very easy to learn. I use this all day, every day. I like the calendar view, being able to use the activity tags and having all of their expiring documents and certifications in one place.

Cons

I think they could add to their reports system. It would be nice to be able to find out the CAREGiver's average weekly hours worked without needing to add up the hours by week for the entire year.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Main Dashboard

They have gotten better with Help desk access and I truly appreciate it.

Pros

I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial.

Cons

I don't like the frequent glitches that take place and the easy mistakes that can take place.

October 2018

Heather from Bethany

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

great program

Pros

It is very easy to use. I will recommend this to others.

Cons

There is nothing I don't like about the software.

October 2018

Rebecca from Home Instead Senior Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

Sufficient, but could be better

Pros

I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust.

Cons

If you have an issue, it will take MONTHS to resolve. You will get a canned automated response from tech support and then it might take 8 months to get closure, if ever. I'm talking basic functioning, like a cancelled shift still showing up on their new app for the employee or not getting alerts when you try to schedule someone when they are not going to be available to work. These were both resolved in time, but I had a lot of headaches in the meantime and had to come up with workarounds. Furthermore, they have a forum for new ideas, but I don't think they actually do much with that since popular ideas that should be easy to implement are often ignored in favor of other "improvements" which sometimes actually cause more problems.

October 2018

Kenneth from Medical Supply

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

ClearCare - Excellent For Home Care

Pros

ClearCare is such an amazing platform to work with. Believe it or not we have actually been using paper and notes to create and distribute our schedules every month to caregivers. Since then we shifted to ClearCare, it's been such a huge improvement and time saver compared to how it was for us before!

Cons

At first the learning curve did take our office manager a bit of time to learn. Still, ClearCare provides so many resources that we were able to on board our whole team and get going in a couple weeks!

October 2018

Nealy from Home Instead Senior Care 830

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

ClearCare (Home Instead Senior Care)

Pros

Love the ease of this software. Monitoring the clock in/clock out process is fantastic, as well as viewing the portal notes is great. Love that you can create name tags for the Caregivers.

Cons

When transferring clients from one franchise to the next franchise (new owner buying a part of territory and inheriting clients) the log notes and ADL's will not transfer, you have to manually type all the information.

September 2018

Deborah from Sunland Home Care

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great CRM for the homecare industry

Pros

The ease of use for scheduling and the various other platforms that makes it a great CRM for a small business

Cons

There are some areas in scheduling that you are unable to go back and schedule someone after the shift has ended.

September 2018

Jesus from Dio Implant Philippines Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Optimize your healthcare operation through ClearCare software

Pros

* it optimizes the operation using its scheduling features with a very user-friendly system that is easy to learn

Cons

* there's no any issue using clearcare software, its clearly satisfactory with regards to its functionality

July 2018

Gina from Independent Home Care of Maryland, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Easy To Use!

Love this program!

Pros

Easy to Use - This software is so easy to learn in no time
Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

Cons

I only have 2 Cons:
When you are using this program on a mobile device the dialogue boxes tend to jump around your screen
When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar

June 2018

Tegina from Aware Senior Care

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

If the features worked- it would be a great product! They do t wirk

They sell it on the features - they don’t work!

Pros

Scheduling is easy to read. Overall easy to use the system. Like the Tag system. Features would be great IF they worked

Cons

nonexistent customer support. Emails sent from the software go to ‘junk mail’ no matter how many times our caregivers mark them as ‘safe’. Anyone can alter any entry in the system- how frightening is that?? No automatic time dat stamp on entries. No auto signature or even identification of who enters info into assessment and care plan
Too many more to list

June 2018

Stephanie from Home Instead Senior Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Organized our processes

Organization of our notes and processes, easy calendar management

Pros

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Cons

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

May 2018

Clearecare is very useful software.

Pros

The scheduling system is great. It certainly helps a business maintain organization. I appreciate all the tracking capabilities

Cons

The customer service is poor. Anytime you message them you generally get a pre written response that is not helpful and nothing changes.

May 2018

Jonathan from Home Instead Senior Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great software for client tracking!

Pros

We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

Cons

Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

May 2018

Melanie from Home Instead Senior Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Love this system and it's always updating and getting better.

Pros

There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Cons

If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Easy to use and navigate!

Pros

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Cons

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

May 2018

James from Talk Pharma

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Love this software

It makes it easy to manage all ends of my business...clients...customers...finaces etc.

Pros

Easy to use...manages employees, referral sources, and clients. Really solid software that I truly use to the fullest.

Cons

I rack my brain and find it hard to uncover anything negative about the software. If anything...when you are changing caregivers for a shift it automatically reverts back to the default payment price to Caregivers. This creates issues at times if you do not catch it.

April 2018

Marcella from Landmark At Home

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Fantastic, User Friendly

I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for.

Pros

i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that clear care is growing with technologically than staying behind. I love the clock in application of the caregivers phones.

Cons

Reports. I wish it did more standard reports or able to add more fields on the back side of it. For example, Some reports run without the clients name which is difficult to use so then we had to come up with a different way and now it is causing us to run two separate reports.