About Theralytics

Theralytics is a practice management solution designed to help applied behavioral analysis (ABA) providers handle employee scheduling, data collection, payroll and billing, among other processes. Professionals can upload staff members' documents in multiple formats with expiration dates to a centralized platform.

Theralytics enables administrators to gain insights into payroll, account ledger and other metrics through reports. It allows agencies to customize appointment types and store employees' documents within a secure Health Insurance Portability and Accountability Act (HIPAA)-compliant platform. Additionally, ABA providers can create custom tags to highlight specific clients and employees.

Theralytics offers mobile applications for Android and iOS de...


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32 Reviews of Theralytics

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

December 2020

Luiza from Adamant Behavioral Services, In.

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Amazing Software

I love working with Theralytics and their team. They always respond fast and help in everything we need help with regardless of the area, such as scheduling, billing, etc.

Pros

I love the ease of Theralytics, the fast customer service, the executive team that jumps in whenever issues need to be handled by them, the ease of billing, and everything else in between. I love using them in comparison to other vendors because they’re super easy, fast, reliable, affordable, professional, and highly competitive with their competitors.

Cons

The app used to be a work in progress but it was upgraded and has been showing amazing results.

Reasons for Choosing Theralytics

More affordable and it is the same thing and much better with ease of usage.

April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Comprehensive practice management software

Pros

This is a comprehensive practice platform that permits me the opportunity to schedule, documentm and submit billing all in one. Very convenient!

Cons

I have not had any issues with this program. Great so far!

July 2019

Eleanor from PACE

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Theralytics Review

The overall experience has been wonderful with Theralytics. Time spent on billing has decreased. Time spent checking on completed schedules has decreased. These decreases have lead to an increase in time I can spend with clients.

Pros

This software is so easy to use. It’s a simple process to add clients, workers, and insurance. The color coded schedule makes it easy for me to see what is going on in a week's time. It was really important to me that my line therapists be able to account for their sessions on their own without me having to track them down. This software has made it so simple for them to account for sessions, whether completed or canceled. Also, the support I received from inquiry to actually using the system has been excellent.

Cons

Nothing at this point. My experience with Theralytics has been great.

Reasons for Choosing Theralytics

My company did not need what the other company offered. Theralytics was also much more affordable than both Accupoint and Central Reach

Reasons for Switching to Theralytics

Expensive and the app was not working how we needed it to work.

August 2021

Amber from Nurture Behavioral Health and Education Services

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Excellent Service

I’ve had a wonderful experience and I am so happy to work with the company. As a new small business owner, they’ve made my experience with billing, data collection, and practice management a breeze. I look forward to continuing to work with them.

Pros

The software is easy to use and works on all devices. I’ve found it easy to train new employees on it. It also streamlines most of our services and provides a central location for everything.

Cons

Occasionally, the app for the phone/tablets will glitch or run slow.

Reasons for Choosing Theralytics

I found theralytics to be more affordable. I also like that it’s a small team and quick communication.

April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2021

Buyer Beware - Under-developed/Glitchy software will cost time, money, delayed payments...

Theralytics customer support was responsive when the issues were minor, as we were patient as they seemed intent on improving their fledgling software. But once we began pushing for fixes that had proven to and were continuing to cost our business significant amounts of money, they became increasingly defensive, refused to offer any assistance let alone express any motivation in fixing the fatal flaws in their programming. In fact, they ejected our staff from a troubleshooting meeting for asking clarification questions and banned us from customer support and the CEO became a non-identity, not responding to attempts at communication.

Pros

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

Cons

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session; 2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics); 3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim. 4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often. 5. Sessions notes fail to save; 6. Signatures fail to save; 7. Mobile app is non-functional; we have never been able to use it; 8. No offline accessibility (because that is through the non-functional app); 9. Data collection is impotently limited - not clinically useful whatsoever. Next, Theralytics' support staff follow-up...

Response from Theralytics

Replied April 2021

We apologize for your experience and welcome you to email support@theralytics.net for any troubleshooting issues. This review does not align with our core values and also does not align with the positive feedback from other reviews on Capterra. While we cannot comment on individual technical issues on this page, our CTO is more than happy to discuss any escalated technical concerns with our clients directly.