Theralytics

RATING:

4.8

(64)

About Theralytics

Theralytics is a practice management solution designed to help applied behavioral analysis (ABA) providers handle employee scheduling, data collection, payroll and billing, among other processes. Professionals can upload staff members' documents in multiple formats with expiration dates to a centralized platform. Theralytics enables administrators to gain insights into payroll, account ledger and other metrics through reports. It allows agencies to customize appointment types and store employees' documents within a secure Health Insurance Portability and Accountability Act (HIPAA)-compliant platform. Additionally, ABA providers can create custom tags to highlight specific clients and employees. Theralytics offers mobile applications for Android and iOS devices, enabli...

Theralytics Pricing

Theralytics pricing is dependent on the features required and starts at $15 per client per month. Practice Management: $15/client/month Data Collection: $15/client/month Practice Management and Data Collection: $25/client/month BCBA Startup Package: free for the first 6 months or until a first client is onboarded.

Starting price: 

$15.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Theralytics dashboard
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Theralytics Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Theralytics

1 - 5 of 64 Reviews

User Profile

Damir

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great software

PROS

Their team possesses extensive knowledge and maintains a high level of accessibility. They are committed to attentively hearing customer feedback and continuously refining their software to meet the evolving needs of therapists. This software offers data collection and billing.

CONS

There is nothing much that we do not like about this software.

Reasons for switching to Theralytics

Our team did not like using the software mentioned above, so we decided to switch.

Kerry

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

We Love Theralytics!

The implementation was easy, and their customer service is the best! We are glad we made the move to Theralytics!

PROS

Ease of scheduling Billing/Collection Service Financial Reporting/AR Management Data Management Integration Customer Service

CONS

Mobile App Utilization Tracking Client Invoicing

Reason for choosing Theralytics

Scheduling functionality, patient portal, cost, data management integration, reporting, billing/collection service.

Reasons for switching to Theralytics

Scheduling, utilization tracking, data collection integration

Vendor Response

Hi Kerry, Thank you for your wonderful review! We're delighted to hear that Theralytics' ease of scheduling, billing, and comprehensive financial and data management features have positively impacted your experience. We appreciate your feedback in regard to your mobile app experience, utilization in tracking, and client invoicing, and our team will be reaching out directly to discuss further. Your satisfaction and the ease of your implementation process are our top priorities, alongside providing exceptional customer service. Choosing Theralytics for its functionality and cost-effectiveness means a lot to us, and we're excited to continue supporting your success! Theralytics Team

Replied February 2024

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2021

Buyer Beware - Under-developed/Glitchy software will cost time, money, delayed payments...

Theralytics customer support was responsive when the issues were minor, as we were patient as they seemed intent on improving their fledgling software. But once we began pushing for fixes that had proven to and were continuing to cost our business significant amounts of money, they became increasingly defensive, refused to offer any assistance let alone express any motivation in fixing the fatal flaws in their programming. In fact, they ejected our staff from a troubleshooting meeting for asking clarification questions and banned us from customer support and the CEO became a non-identity, not responding to attempts at communication.

PROS

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

CONS

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session; 2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics); 3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim. 4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often. 5. Sessions notes fail to save; 6. Signatures fail to save; 7. Mobile app is non-functional; we have never been able to use it; 8. No offline accessibility (because that is through the non-functional app); 9. Data collection is impotently limited - not clinically useful whatsoever. Next, Theralytics' support staff follow-up...

Vendor Response

We apologize for your experience and welcome you to email support@theralytics.net for any troubleshooting issues. This review does not align with our core values and also does not align with the positive feedback from other reviews on Capterra. While we cannot comment on individual technical issues on this page, our CTO is more than happy to discuss any escalated technical concerns with our clients directly.

Replied April 2021

Lisa

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

8 month review of Theralytics

Customer service is amazing and very helpful! Responsive team that actually wants to help resolve your issues. Theralytics is easy to use and does not require a lot of training. :)

PROS

It is user friendly for new BTs to the field, ease of filling out session note with ability to check off what was observed/used along with narrative boxes, ability to see billable hours with ease by month, and ability to upload a program bank for clients and customize as needed. App is great for BTs to use on phones and or ipads.

CONS

Graphs: need to be able to add in baseline data at any point in time, graphs connect data points along phase change lines, ability to make changes on a graph and can select to make that change for 1 program, multiple programs, or only for challenging behaviors. Ability to copy a program to another client. Ability to go through targets when on multiple pages and when making a change to a target on page 5 (e.g., update target status), theralytics will take me back to page 1 each time. Ability to select mass trial or random rotation for BTs. Discard maintenance tab and keep all targets (mastered and in acquisition) together so BTs can have better view of all targets together and conduct maintenance reliably. Scheduling: have a specific color/code for late cancels to use when conducting % of late cancellations and run report monthly.

Reasons for switching to Theralytics

Left company and started with Bright Minds which uses theralytics.

Vendor Response

Hi Lisa, Thank you so much for sharing your feedback on Theralytics! We are thrilled to hear about your positive experience with our customer support team. Your recognition of our dedication to resolving inquiries is greatly appreciated, as we strive to provide exceptional service. We're also excited to learn that you've found value in our efforts to create a user-friendly experience. That's been a key focus for us from the very beginning. Regarding your insightful comments about the graphs, our Customer Success Team will be in touch. We believe your suggestions could be incredibly valuable in enhancing our service. We'll be reaching out shortly to arrange a meeting where we can discuss your ideas in more detail. Thank you once again for taking the time to help us improve. We look forward to our continued collaboration.

Replied January 2024

Sam

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Theralytics has been indispensable to our ABA practice

PROS

We are a relatively new company and we interviewed several Practice Management Software providers before choosing Theralytics. We found that Theralytics provided all the features we needed in one package. Others may have additional features we would never use making them overly complicated and some don't have some important features as part of their system. It is also useful that they offer data collection. We were unsure how well the software would work and if it would fit our needs, but it has come through. On the occasion that there is a bug or something that needs a slight modification or if we need support, they are very responsive. We have had all our questions/requests to their support staff answered within hours. Also, they take product suggestions/improvements seriously and have implemented a couple that I have requested. We have grown quickly and Theralytics has been a valuable asset. We are very pleased with our decision.

CONS

The payroll functionality could be improved. Currently, there is no way to get it to calculate holidays as 1.5x rate, so I have to do some manual calculations.

Reason for choosing Theralytics

Overall, Theralytics has the best balance of service, price, and quality.