Shiftsuite Software

I have moderate experience with this software. I found moderate customer service and poor performance. In needs to be improved. It works very slow in my computer.

This program is great for tracking information and follow up on timelines. There are a lot of steps to get into most of the programs that if there were less it would be much more efficient. The information that can be stored under the unit files in each Corporation is more of a one stop shop it is just the steps to get you there. Recording or entering information is time consuming.

This software is very user friendly. Its like a one-stop shop for property management. Overall a good experience.

Easy to use and great customer service. It works in most os and it is definite one of the easiest software to use.

Pros

Easy layout and great functionality

Cons

Little bit slower in a slow network environment. Hard to edit in invoices with spelling and etc

Overall I feel the software is very user friendly. Shift is always quick to provide us with support when problems arise.

The best part of shift is the costumer service! Excellent and quick!
The clients love to have the website feature which gives them more autonomy.
I like the fact that nothing can be deleted and everything is traceable.

I've been using ShiftSuite for over two years now. It features all the functions for Condominium Property Management from Owner Statements to Financial Reporting.

In comparison to other programs, I found ShiftSuite the easiest to learn and use. The interface is very user friendly. Chris, Laz and the rest of the team are available easily if you encounter any problems.

I highly recommend ShiftSuite.

I definitely could not function at work without Shiftsuite. It makes managing multiple properties / owners / accounts simple and efficient and does everything I need - and more. One you get to know the software it is fairly easy to use and ties everything together nicely into a user friendly and useful program. Also love the integrated Owner Website for my strata property owners - great feature. Only thing I would change would be having tech support available during business hours in BC - at the moment we loose support part way through the afternoon when the EST office closes and the delay can be frustrating.

Using it for the last 10 months find it very easy to move from different fields. Also find when problem occurs the response is quite fast

The Budget feature with being able to populate your letters with the "merge fields" is nice to have. The customer support staff is amazing, I send off an email and I typically get a response almost immediately whether by email or phone, the staff is very personable, and friendly egar to help. There are some things that we use with Shift now that makes things for an administrator go a little quicker and efficient , and few that add some extra steps for us. But overall, a good software for a Property Management firm.

I have used Shift Suite for about a year now. The implementation process was simple, the trainer was very knowledgeable and helpful and the overall experience has been great.

Your software does not save time for property managers it creates problems that require the user to create work-arounds... costing man hours. It is still the only product that offers all three; accounting, property management, and websites together but it is clunky, glitchy, and slow on solutions being implemented. I'm sorry, but the customer service although fantastic is declining and my level of frustration is climbing. I will be honest and let you know I'm casually entertaining other options at this time.

Pros

It has al three components in one platform

Cons

I feel like I'm using beta software from circa 2000. No mobility, and clunky UI, constant glitches, and features that add man hours to my staffs day

Advice to Others

No

Software is good however it doesn't accommodate large volume data entry or batches. It also could use some vendor management and billing specifically for stratas.

Pros

The simplicity of owner ledgers

Cons

It automatically uses credits on accounts and applies it incorrectly.

Advice to Others

Accounting functioning made easier to handle volume/multiple stratas at one time without having to constantly log in and out of stratas.

Great response time, staff are patient and knowledgeable.
Great to see the adaptability to customers needs.. adding features

One major improvement that probably incorporates 1990s technology is an end date in the PAP banking function.

Pros

Relatively easy to navigate.

Cons

The uneccessary PAP complexity. Makes tracking end dates difficult and results in angry clients at times

The word font size maybe too small for some elder staff to read. Better to add enlarge or deminish function.
Report generated and save on own laptop, don't figure out which directory it saved. I usualy email PDF to my email.

Pros

Different reports

Cons

font size is too small and not adjustable

Advice to Others

The name Shiftsuite is difficult to pronounce

Overall, Shiftsuite is friendly-used software, however, regarding to the deposits, it cannot bulk posting at one time, instead, it has to be posted unit by unit, which is one small point needed to be improved.

Pros

Once you click one unit under "edit owner ledger", it will show the same unit under other function, like "owner maintenance"

Cons

For tenants' deposits, it cannot bulk post at one time (which means under one deposit slip, it cannot post all tenants deposit). It has to post one unit by one unit.

Advice to Others

Hope to improve the cons I mentioned above.

for accounting it is great, for property managers and administrators it needs some work. You should be able to write letters directly from shift suite and not have to import form letters and then edit them.

Pros

The ease of work orders

Cons

letter writing

The most perfect thing about the shiftsuite team is there customer services. They are really very helpful, always fast to respond to your inquiry or problem and they take your suggestions or problems into consideration and see how they can implement it in a way that will be beneficiary to all other users.

As for the accounting system itself, I can say that it is reliable, you can trust the reports and results and it is showing you. From my small perspective, I can say it is easy to use and easy to learn.
And again back to their supportive team, if there is any issue that is not understandable you can talk to them and they will be very willing to help you.

Overall, Shiftsuite is a good accounting system related to the property management field, and i do recommend it to other users.

Good Luck and All the Best Shiftsuite. And Thank you for your continuous support.

At my last job we used to use Simply Accounting. Switching from Simply to Shift has been a great improvement. Shift is a program that creates a more efficient way of working. There are many functions that help speed up the day to day process. As an example in entering invoices and referring back to previously made entries. This ensures that our clients get accurate results when financials are generated every month. Anytime I have had troubles with the system then Shift team is always attentive and ready to help. Very happy my employer has this system in the company.

Pros

The copy function! As I am in accounting this copy function is great for contract invoices and other re-occurring entries.

Cons

Sometimes the date changes just as you press "save" when entering an invoice and you have to void the entry.

Advice to Others

I am looking forward to see Shift continue to grow!