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NinjaOne vs Slack
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.7 / 5
4.4 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
November 22, 2024
November 26, 2024
Pros/Cons
Pros
- NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.
- The implementation team, the support, and ease of use while getting great information on all our servers and workstations is top notch.
- Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Cons
- Missing a few features all of what’s missing ninja are in the works of implementing.
- The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites.
- Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.
Pros
- Webhooks are incredibly useful. Custom emojis are great for teams to develop a fun atmosphere.
- A very good tool for effective communication with the different teams, leading to better performance and control over schedules and communication with agents who work from home.
- What i like the most in this software is good in making estimating report of a project. This is so nice and help me so much all the time.
Cons
- When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones.
- The only thing that I dislike is that I can easily get distracted by the notifications.
- From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
