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Loop
Loop
Loop is a cloud-based delivery management platform that allows businesses to monitor customers, fleet, orders and routes in real-time. Key features include a dashboard, route planning, proof of delivery (POD) and geofencing. Loop...Read more about Loop
WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager
Route4Me
Route4Me
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me
Oracle Fusion Cloud SCM
Oracle Fusion Cloud SCM
Oracle Supply Chain Management (SCM) With Oracle Supply Chain Management (SCM) & Manufacturing, organizations can respond quickly to changing demand, supply, and market conditions. Seamlessly connect your supply chain to create a...Read more about Oracle Fusion Cloud SCM
Roadcast
Roadcast
The Power of a Centralised Platform for New Age Companies In today's fast-paced world, efficient logistics and supply chain management play a crucial role in the success of companies. With the rise of e-commerce and online retail...Read more about Roadcast
Motive
Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered a...Read more about Motive
Onfleet
Onfleet
Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,...Read more about Onfleet
Fleetroot
Fleetroot
Fleetroot is a global provider of fleet management and IoT platforms for midsize and enterprise businesses. The solution offers real-time insight into fleet activity, driver behavior and sensor performance. Fleetroot offers t...Read more about Fleetroot
Tookan
Tookan
Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleets and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live locatio...Read more about Tookan
Track-POD
Track-POD
Track-POD is a single-dashboard solution to all of your last-mile logistics challenges. 1. Optimize thousands of deliveries and collections at once. 2. Print shipping labels and scan barcodes for orders and items. 3. Document par...Read more about Track-POD
Routific
Routific
Routific is a cloud-based fleet management solution for small and mid-sized businesses. Key features include key route optimization factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. ...Read more about Routific
Deliforce
Deliforce
Deliforce is a cloud-based delivery tracking and management solution. The solution is used by organizations of all sizes across industries such as manufacturing, retail and pharmacy. Deliforce allows users to assign tasks to ...Read more about Deliforce
Manage Petro
Manage Petro
Manage Petro is a cloud-based fleet management solution catering to various businesses in agriculture, fuel and oil and product delivery. The solution offers native mobile applications for Android and iOS devices. Key features all...Read more about Manage Petro
ClearDestination
ClearDestination
ClearDestination is an intelligent cloud-based delivery logistics platform that offers manufacturers, retailers and carriers complete, end-to-end visibility of their interconnected, intermodal transportation networks. It connects ...Read more about ClearDestination
PTV Route Optimizer
PTV Route Optimizer
PTV Route Optimizer is a route planning platform that helps businesses of all sizes manage orders, distribution planning and other fleet operations. Key features include scheduling, multiple workstations, and restrictions manageme...Read more about PTV Route Optimizer
Courier Management Software
Courier Management Software
Courier Management System (CMS) is a modular full business software framework for an enterprise, possessing operations in domestic and international courier services. CMS performs a variety of activities pertaining to the processe...Read more about Courier Management Software
WING SaaS
WING SaaS
Wing DMS is a cloud-based delivery management system which assists logistics and courier businesses with real-time vehicle tracking and delivery scheduling. Its key features include route optimization, automated messaging, custome...Read more about WING SaaS
Elite EXTRA
Elite EXTRA
Elite EXTRA is a dispatch management solution that helps businesses of all sizes track driver locations, send arrival notifications, optimize routes and more. It allows administrators to automatically generate daily, weekly and mo...Read more about Elite EXTRA
RouteMagic
RouteMagic
RouteMagic is a last-mile B2B sales and distribution platform that digitises, controls, and manages every aspect of van sales, pre order delivery, and distribution operations. We provide a single product for the entire order-to-ca...Read more about RouteMagic
Milkman
Milkman
Milkman is a cloud-based last mile consumer-centric Delivery Orchestration platform designed to help organizations improve operational efficiency, while providing customers more choice, control and transparency. The software...Read more about Milkman
Buyers Guide
Last Updated: March 16, 2023Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
What is delivery management software?
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
Common features of delivery management software
It is crucial to know about the features offered in a delivery management software tool before investing in one.
Real-time tracking | Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
Route optimization | Offer optimized routes to agents to ensure faster deliveries. |
Dashboard | Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
Customer delivery tracking | Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
Pick-up and delivery dispatch automation | Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
Job history records | Record all particulars about a delivery, such as order number, delivery address, and customer name. |
What type of buyer are you?
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Benefits of delivery management software
Having delivery management software has the following benefits:
Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Key considerations
Consider the following factors before you purchase delivery management software:
Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
Driver/delivery agent app: It is essential that the software offers a driver/delivery agent app. A native app will allow agents to directly send alerts to customers, capture notes on delivery, and provide real-time proof of delivery.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.