ADManager Plus is a cloud-based active directory (AD) management and reporting solution that helps AD administrators and help desk technicians to handle day-to-day tasks. Key features include user management, group content management, request delegation, AD automation and more.

ADManager Plus allows businesses to automate their routine AD management and reporting activities, and it provides tools to create, delete and manage AD objects in bulk. The solution can manage multiple user accounts in the Active Directory, Microsoft Exchange mailboxes, Office 365 and G Suite. Its password management feature enables administrators to reset users’ passwords, configure and set password policy, recover blocked users and more.

With its help desk delegation feature, AD administrators can define a delegation flow and delegate tasks to non-administrative users like help desk technicians. Other features include file permissions management, directory cleanup and GPO management.

The solution is available on a per user per month subscription basis. Support is offered via phone, email and live chat.



27 Reviews of ManageEngine ADManager Plus

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 27 reviews

December 2018

Tina from DLP Realty

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Usable not perfect but can work !

Pros

Its alot like a few of the other software programs out there , it is fairly simple to use , delegates roles , eliminates repetitive motions , pretty basic great for small business .

Cons

doesnt allow for you to change alot, doesn't give enough characters to use to explain an issue too limited

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Active Directory Management Made Easy

Currently utilizing AdManager to manage AD for a company of 100+ employees.

Pros

Easy to install and setup
Vast amounts of data entry options for your users

Cons

User interface looks a bit dated compared to ManageEngine's other offerings.

November 2018

Jonathan from Goldman Equipment

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Very powerful tool for managing our Active Directory

Very happy with the software.

Pros

This software lets me make mass changes to users and get reports from my AD very easily. Lots easier than trying to use scripting.

Cons

maybe need a few more reporting options like on security.

May 2018

David from Deeley Insurance Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

AD Manager Plus makes my job so much easier.

It makes it so much easier to update, or report on both my AD and users, and also my Office 365 environment.

Pros

The functionality and value is huge. It allows me to better manage my users, and makes it much easier to apply changes to a group.

Cons

It's not very intuitive. It can do a lot, but the learning curve is steep. I've had to contact support several times for "how to" assistance.

May 2018

Hong from Rosendin Electric

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Dhruba Das provided excellent service to Rosendin

Pros

Really appreciate tech support's time, efforts and expertise. This software is able to provide technicians to work on active directory, email, Skype for business, reports and many other options.

May 2018

Brad from BI Incorporated

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very helpful! Support was Awesome! Issue resolved quickly and professionally.

Pros

Easy of use, the user interface is easy to navigate. I also like the dashboard/startpage. Can tell quite a bit when you first open it up.

Cons

Nothing at the moment, i just started to use this software and haven't found anything that could use improvements

May 2018

Dot from GDIT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent

Pros

The support is outstanding. You can count on someone to respond very quickly to a support request. Support technicians explain what they are doing and give you tips as well.

Cons

Would like to customize the reports more. Not really a least like - more like a wish list. The software is very easy to use overall.

May 2018

Chad from 48forty

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

No issues getting new user creation template set up since the support tech handled everything

Makes it easier for admins

Pros

Very flexible yet powerful. Thank you for all the Azure and O365 tie-ins. Don't stop helping the on premise or hybrid users.

Cons

No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.

May 2018

Tad from FHI360

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We purchased ADManager Plus in early 2015 and use it extensively with 125 techs in over 60 countries

Pros

Automation and reporting functions let us improve our service level but spend less time doing routine tasks. Totally granular permission assignment capability. Rules-based templates, very customizable. Continually improving and adding new features. And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.

Cons

The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.

May 2018

marcus from VCA

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

My experience with your customer support folks is always very positive.

Automation of new accounts.

Pros

By far the automation of new accounts and reports are invaluable. We have saved countless hours and ROI with the automation and reporting modules.

Cons

I wish there was a way to migrate accounts to "O365". Currently, I use your application to create my account on-premise with email through your automation, but there is no way to successfully migrate to "O365".

May 2018

Pubudu from National Association of Home Builders

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

ManageEngine provides some great tools that are easy to use.

Pros

All ManageEngine products are easy to use. Technical Support is great and provides solutions to problems on first call

Cons

There are no cons to any of the products I have evaluated. All of the tools are easy to use and affordable.

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

ADMP has been a well priced platform allowing us to bring automation to our AD/Cloud environments.

AD Management through the web!

Pros

ADMP is quick and simple to set-up. The ability to make AD-related change through a web portal has brought convenience to IT. ADMP makes generating reports and collecting information through forms convenient and simple. For our small IT department, ADMP allows for many different IT backgrounds to participate fully in supporting AD-related management operations without having to be well versed in Windows, or to know Powershell. ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues. Issues that are brought to their attention are genuinely acted on with importance. On more complex issues, they actively reach out to us update us on the status of the problem until it's resolved.

Cons

The UI is outdated, and the mobile app is a underwhelming. There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why? In some parts of the UI you can use %substitute% variables, but then in others you can not for seemingly no reason.

I really wish they would go "all in" on making their template system even more robust. AD and on-prem services aren't the only thing we have to worry about updating, and many cloud services don't have native LDAP/AD integrations, being able to collect information in templates to provide information through scripts for these services would make this product AAA. Currently, you can collect some information, but the customization options for the fields is limited to only a single line, whereas you should be able to pick many different field types (dropdown, radio button, etc) for making changes.

May 2018

jaipal from JCCA

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

its easy to use

Pros

don't need to use sript for every thing, have different reports I can use. Also have automation feature

Cons

may not cover all the features required. like script for the changing home location or may be home folder for the users etc.

May 2018

michael from eClinicalworks

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

awesome support. There is no room for improvement when it is perfect . thanks

management of active directory made easy

Pros

Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment. Thank you so much for all that you do.

Cons

Not much that I do not like.. It is helping implement our security into our active directory. Maybe the cost but honestly I think it is worth every penny

April 2018

George from Audatex

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

ADManager plus is a great way to keep standards wrapped around what our engineers do to our AD.

Simple to use. Helps with standardization when you have many engineers managing the same AD. Easy to use and effective reporting.

Pros

I like that this product changes quickly to accommodate changes made by MS. I like the reporting. I like bulk create/modify options.

Cons

I don't like that searching for users isn't available for all user fields. Would love to see a browse (tree) option for user management, similar to ADUC.

April 2018

Eric from Palo Verde College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

First class support and an easy to use UI

Short learning curve to take advantage of most of the features as well as quick deployment.

Pros

ROI is quick, and the support is easy to get to, not hidden like some companies. You can get to help from right inside some of the products.


Cons

The only bad thing is they do not make more products for us to enjoy like the half dozen we already have!

April 2018

Cynthia from Town of Enfield CT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Affordable and a real time saver. Support team is great!

Time Savings

Pros

We use this software mainly for user creation. The ability to create users for both AD and Office 365 in one step is helpful. The interface is very user-friendly. Both single and bulk user creation works really well. Reporting is well thought out.

Cons

The Copy User Attributes function only copies Active Directory information. It would be great if it could copy a user's Office 365 setup (License type, Distribution Group membership, etc.) along with Active Directory information.

April 2018

Steve from IBM

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Very helpful support people who knew the product well and were able to put me on the proper path.

Pros

Functionality. It does what we need it to do in order to save time and keep our people working on other important tasks other than account management.

Cons

Some of the online documentation needs to be updated and there should be more information about setting up the product with minimal rights instead of a blanket "Domain Admin" account. In this day and age, Security is paramount and if someone were to hack or steal a password for the product, they could do serious damage to an domain. If there were a matrix publish somewhere that would outline the rights needed for each use would be very helpful.

April 2018

joyce from Information services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I have many experience in purchasing software, ManageEngine has the best ROI value

AD auditing is great

Pros

The application is easy to use.
The chat function to get technical support is great.
They constantly has new functions to provide to users.

Cons

The website interface ManageEngine AD360 can be more user friendly. Jumping from one module to another may not always works.

April 2018

martin from Finance Industry

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

April 2018

Worst support i have ever come across in 20 years in IT

Pros

the software is OK.

Cons

the software is not bad, but if you get an issue it takes support at least a week to answer any calls logged, they repeatedly ask for logs even when you have sent them, buy another product as these guys are a waste of space