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Overall customer rating: Customer rating:

 (988)

 (547)

Recommended by: Recommended by:

77% of users

74% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Wrike is a great tool to stay organized. It helps keep you on task and allows you to effectively work with other people in the office.”

- Brooke Colburn, news media professional

“It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.”

- Shelly Collins, Matrix Design Group

Most negative review: Most negative review:

“It’s too complicated. It’s showing me too much at one time. There are too many options, and all of the features I need are not available.”

- Katie Graf, SmartBox

“It tends to slow, pause and not update quickly when [a] user is inputting or updating data. When we cancelled our subscription, we had to save all Smartsheet data to an Excel file.”

- Allan Polier, Acero Precision

Pricing:

How it's priced: How it's priced:

Wrike is a cloud-based solution. You pay an annual subscription fee for each user login.

Smartsheet is a cloud-based solution. You pay a monthly subscription fee for each user login.

Contract term: Contract term:

Wrike requires a year-long contract for cloud-based deployment; renewed annually.

Smartsheet requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fee.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (988)

 (547)

Most positive review: Most positive review:

“I have found the site to be very intuitive and easy to use. I was able to log in the first time and begin organizing my tasks and interacting with the rest of my team. We now use the tool extensively to organize our projects.”

- Shannon Oswald, Team Jenn Corp

“It offers an intuitive and clean interface. Our customers really like the layout and simplicity of the customer portal. The importing of existing files is extremely easy.”

- John Batcheller, First Choice Franchise Concepts

Most negative review: Most negative review:

“I don’t feel like the interface is as intuitive as it could be. It is sometimes difficult to find what I’m looking for.”

- Erin Ewasyshyn, ROI Revolution

“Ease of use and functionality is mediocre. The interface can be cumbersome, scrolling [is] difficult if you have many columns. Not intuitive at times.”

- Jaq Law, Lifestyle Medicine Foundation

Support:

Overall customer rating: Customer rating:

 (988)

 (547)

Most positive review: Most positive review:

“Wrike’s customer support is outstanding. Whenever we have issues along the way, a request for support always results in a very fast response and a satisfying end result!”

- Linda Difino, All About Learning Press

“We have had a great experience with the customer service. The representatives are always eager and willing to work with us on projects that we have.”

- Joel Hammond, Miller Welding & Machine Co.

Most negative review: Most negative review:

“They do [a] good [job]. But it did take a day or two to hear back one time.”

- Scott Hoopes, Voxxy Networks

“This software vendor responds to feature requests with a mildly annoying standardized reply.”

- Vic Picinich, San Joaquin Regional Transit District (RTD)

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support included in subscription fee.

Online case submission: Online case submission:

Email support included in subscription fee.

Online case submission available to all users.

Online support options: Online support options:

Live chat included with Professional, Enterprise and Premium packages.

Help website, tutorials and online community included in subscription fee. Advanced tutorials can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.