Finding software can be overwhelming. Software Advice has helped hundreds of companies choose the right MDR service provider to manage security operations.

Showing 1-20 of 18 products

Kaspersky Endpoint Security

Kaspersky Endpoint Security is cloud-based and on-premise security suite that includes protection and management applications which enable organizations to enforce IT policy, defend against malware attacks and manage overall IT operations.... Read more

Platforms: MacWinLinux
Deployments: On premise
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ESET Endpoint Security

ESET Endpoint Security is an on-premise and cloud-based anti-malware and security suite for small, midsize and large businesses. Primary functionality includes anti-malware, remote management, endpoint security, file security, firewall,... Read more

Platforms: Win
Deployments: On premise
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Trend Micro Enterprise Security Suite

Trend Micro's Enterprise Security Suite(ESS) is a security management solution that offers in-solution or managed endpoint detection and response. Trend Micro's ESS offers endpoint security, internet gateway, mail server and file server... Read more

Platforms: MacWinLinux
Deployments: On premise
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Jazz Platform

Jazz Platform is a cloud-based and on-premise network security solution designed to assist small to large businesses with threat detection and response automation. Key features include data protection, image capture, forensic analysis,... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Cynet 360

Cynet is a tech-enabled service and software provider that provides protection for internal networks with a fully integrated solution for endpoint security, vulnerability management, deception, threat intelligence, network analytics... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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insightIDR

insightIDR is a cloud-based security information and event management (SIEM) solution that enables businesses to streamline processes related to endpoint detection, behavior analytics, incident response and more. Professionals can... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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FireEye Endpoint Security

FireEye Endpoint Security is a cloud-based solution that regularly monitors endpoints for malware and other online threats. The platform enables users to analyze intrusion activities and create real-time responses to address them.... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Arctic Wolf Managed Detection and Response

Arctic Wolf Managed Detection and Response is a SOC-as-a-service solution that helps businesses monitor, detect and respond to cyber threats. It allows users to automatically collect, retain, analyze and search log data from existing... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Blackpoint

Blackpoint offers managed detection and response (MDR) services, which helps businesses monitor network security and identify threats across organizations. Engineers can implement security operations through network visualization,... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Critical Insight MDR

Critical Insight MDR provides managed detection and response (MDR) services  to businesses, allowing them to identify and mitigate potential cyber threats. By integrating machines with human intelligence, the application automatically... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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eSentire

eSentire is a technology-enabled service provider that uses managed detection and response(MDR) services to help businesses automate processes related to threat identification, log data retention, false-positive elimination and more... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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IBM Security MDR

IBM Security MDR is a managed detection and response service solution that helps IT professionals identify and mitigate endpoint threats across networks. IBM's threat analysts can monitor the root cause of issues, configure security... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Infocyte

Infocyte is a cloud-based endpoint security solution that helps businesses monitor, analyze and respond to cyber threats. It allows users to enumerate/catalog assets, applications or hosts available on a network and identify unauthorized... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Paladion

Paladion is a managed detection and response service provider that enables businesses to detect cybersecurity threats using artificial intelligence (AI) and machine learning techniques. Paladion's analysts can to identify or detect... Read more

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Rapid7

Rapid7 is a technology-enabled managed detection and response service provider that helps organizations of all sizes mitigate risks and ensure network security. The solution enables users to identify threats through behavioral analysis... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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RSA

RSA offers managed detection and response (MDR) services to organizations of all sizes, which helps them identify, mitigate and prevent cyber threats using various risk management programs. Professionals can monitor current capabilities/gaps... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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SecureWorks

Secure Works is tech-enabled managed detection and response service provider that utilizes their in-house solution, Red Cloak Threat Detection and Response (TDR), to help businesses detect adversaries across endpoints, networks and... Read more

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The Great Bay Network Intelligence

The Great Bay Network Intelligence Platform is a cloud-based solution that helps businesses streamline processes related to endpoint security, asset inventory/onboarding, threat detections and more. It enables IT, security and operations... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Buyers guide


Last Updated: March 17, 2020

Companies today can process data and derive business insights faster by leveraging advanced technologies such as 5G, IoT, data analytics, machine learning, and cloud. However, as technology grows, so does the threat of cybercrime.

Fortunately, there are now better security technologies, such as endpoint security software, and services to help organizations prevent cyber attacks. Managed detection and response (MDR) is such a service, which moves away from the traditional, reactive model and takes on a more proactive approach at mitigating cyber threats.

MDR service providers employ teams of security engineers and analysts that use the latest technologies to constantly monitor and proactively search for threats to a business’s networks and host devices.

This buyers guide explains in detail what MDR services exactly are, their common offerings, and key considerations.

Let’s get started!

Here’s what we’ll cover:

What is managed detection and response (MDR)?

MDR is a security service delivery model that combines threat detection with proactive investigations to preempt cyber attacks. MDR service providers continuously monitor an organization’s networks and host devices to detect suspicious patterns in user behavior and application threats, in real-time.

MDR service providers have security engineers and analysts who respond to potential threats and analyze the vulnerabilities in organizational systems to preempt future cyberattacks.

Common offerings of MDR services

MDR service providers help businesses detect and respond to threats faster. Let’s look at these more closely.

Monitoring and detection A team of security experts uses proprietary security technology stacks, consisting of SIEM and EDR solutions, to detect threats across a client’s network and endpoint devices.
Incident response The provider takes reactive actions, such as blocking an IP address from accessing the network or killing a process on an endpoint server or device, to contain security incidents.
Threat hunting The provider collects security data, such as logs from network firewall and intrusion detection systems, and performs deep analysis to proactively identify threats.
Client portal Clients can access reports confirming threats and read security recommendations via a self-service portal. The portal may also include a ticketing workflow for raising service requests.

What type of client are you?

The type of MDR service provider your organization needs depends on the maturity of your security operations.

  • Low IT security maturity: These clients don't have an in-house team of IT security experts nor have they made significant investments in security solutions. They can set up threat detection and response capabilities by outsourcing to an MDR services provider, especially one that also offers security products.
  • Moderate IT security maturity: These clients have made sporadic investments in threat detection technologies and may also have a small team managing an in-house SOC. Their MDR requirements emphasize scaling existing IT security capabilities. They should ensure their existing security technologies integrate seamlessly with the MDR services provider's technology stack.
  • Substantial IT security maturity: These clients have a fully-functional in-house SOC with significant investments in security technologies and may even be using an MSSP. Their MDR requirements are focused on bridging the gaps in their current capabilities. They might want to look for specialist MDR services providers that cater to specific business use cases.

Key considerations

Examine your business needs: Conduct a meeting of key stakeholders to understand what parts of your IT environment (on-premises assets, SaaS tools, certain workflows) need monitoring and what are the most critical threats your organization faces. Defining and documenting the reasons on why you need MDR services will help craft relevant questions while exploring options on the market.

Understand service level agreements (SLAs): SLAs perform two functions. The first is to confirm the legal formalities, such as determining that the ownership of security data remains with you and not the vendor. Second, SLAs ensure that you hold the vendor liable for quality, such as providing timely support services. Ensuring that you have well-defined SLAs ensures that you have set the right expectations from the MDR service provider.