NinjaOne 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

NinjaOne

4.7

(282)

Pricing

Pricing available upon request

About NinjaOne

NinjaOne is an IT management software platform designed to consolidate various IT operations into a single console. It provides tools for endpoint management, patching, automation, backup, and security. The platform is used by organizations in sectors such as technology, healthcare, government, education, and financial services to manage IT infrastructure and support their workforce.

The software includes endpoint management with centralized visibility and control across devices. It offers autonomous patch management powered by AI to streamline patching processes and mobile device management for Android and Apple devices with policy-based controls. Backup capabilities cover endpoints, servers, and SaaS applications, with compliance support for platforms such as Microsoft 365 and Google Workspace. Remote access is available with cross-operating system support, and service desk functionality includes automated ticketing with contextual information.

NinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT...

NinjaOne Screenshots

NinjaOne Pricing and Plans

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Free Trial

Free Version

Pricing available upon request

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NinjaOne Features

Features of NinjaOne
Access Controls/Permissions
Action Management
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Anti Virus
API
Application Management
Application Security
App Management
Approval Process Control
Archiving & Retention
Asset Discovery
Asset Tracking
Audit Management
Audit Trail
Authentication
Automated Routing
Automated Scheduling
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Availability Management
Availability Testing
Backup and Recovery
Backup Log
Backup Scheduling
Bandwidth Monitoring
Bare-Metal Restore
Behavioral Analytics
Billing & Invoicing
Bootable Media Creation
Chat/Messaging
Client Portal
Cloud Backup
Collaboration Tools
Compliance Tracking
Compression
Configuration Management
Continuous Monitoring
CPU Monitoring
Credential Management
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Data Recovery
Data Replication
Data Security
Data Storage Management
Data Synchronization
Data Visualization
Deployment Management
Device Auto Discovery
Device Management
Diagnostic Tools
Differential Backup
Disk Image Creation
Documentation Management
Document Storage
Duplicate Detection
Email Alerts
Email Templates
Encryption
Endpoint Management
Endpoint Protection
Event Logs
File Encryption
File Management
File Sharing
File Sync
File Transfer
For MSPs
For the IT sector
For Websites
FTP Monitoring
Full Backup
Help Desk Management
HIPAA Compliant
Image Deployment
Incident Management
Incremental Backup
Inventory Management
IP Address Monitoring
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
Knowledge Base Management
Knowledge Management
License Management
Local Server Options
Macros/Templated Responses
Mail Server Monitoring
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Content Management
Mobile Device Management
Monitoring
Multi-Channel Communication
Multi-Device Support
Multi-Factor Authentication
Multi-OS
Multiple Format Support
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Security
Network Wide Management
OS Imaging
Patch Management
Patch Prioritization
Patch Testing
Performance Metrics
Performance Monitoring
Policy Management
Prioritization
Problem Management
Process/Workflow Automation
Project Management
Ransomware Protection
Real-time Alerts
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Server Options
Remote Update/Installation
Remote Wipe
Reporting/Analytics
Reporting & Statistics
Resource Management
Response Management
Risk Alerts
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Screen Sharing
Search/Filter
Secure Data Storage
Secure Login
Security Management
Security Tools
Self Service Portal
Server Monitoring
Service Request Management
Session Recording
Simple Network Management Protocol (SNMP)
Single Sign On
Software Management
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Task Management
Task Scheduling
Third-Party Integrations
Threat Intelligence
Threat Response
Threshold Alerts
Ticket Management
Troubleshooting
Two-Factor Authentication
Unattended Access
Uptime Reporting
Usage Tracking/Analytics
User Management
Version Control
Virtual Machine Monitoring
VM Backup
VPN
Vulnerability Management
Vulnerability Scanning
Vulnerability/Threat Prioritization
Web Access/Restoration
Whitelisting/Blacklisting
Workflow Management

NinjaOne Integrations

Bitdefender GravityZone

Integration rated 4.5 from 14 reviews

IT Glue

Integration rated 3.8 from 11 reviews

Passportal

ConnectWise PSA

SherpaDesk

Autotask PSA

See all 29 integrations

NinjaOne User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.5

Smita T.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Easy to Use and Reliable IT Management Tool

My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable.

Cons:

New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly..

Tyler B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

NinjaOne will make you the Sensei of your own Dojo

I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources.

Cons:

Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank.

Reasons for switching to NinjaOne

We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs.

Andrew M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

NinjaOne is the NumberOne RMM for MSPs

Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 5

Pros:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Cons:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Randal W.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Reviewed September 2025

Be the Sensei to your clients with Ninja

From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients.

Cons:

The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while.

Reasons for switching to NinjaOne

At the time, their patch management did not work well for us.

Verified

Reviewer

Food & Beverages

201-500 employees

Used daily for less than 2 years

Reviewed September 2025

Great RMM/automation/patching solution

Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well.

Cons:

I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that.

Reasons for switching to NinjaOne

The tools that were available and functionality of the solution.

Shaun C.

Verified reviewer

Civil Engineering

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Automated Patch Management made easy

First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them.

Cons:

The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release.

Reasons for switching to NinjaOne

NinjaOne automatically applies patches and fixes

Kevin Y.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Easy to deploy RMM but costly.

The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of deployment, setup, with very good documentation and support on hand to assist with any issues.

Cons:

NinjaOne was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features.

Reasons for choosing NinjaOne

NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense.

scott m.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

NinjaOne is Aces

After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid.

Cons:

That I can't integrate out Bit Defender license into their platform it need to be purchased through them.

Cameron T.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

I Finally Feel In Control With Wallboards!

I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely. NinjaOne has finally made me feel in control when it comes to monitoring and troubleshooting wallboards, it is a great product I highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes.

Cons:

The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings.

Verified

Reviewer

Accounting

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed January 2026

Fast and reliable IT management