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This healthcare market continues to grow as health care shifts from the hospital to the home. Like many healthcare professionals, these workers need to speed up patient encounters, while providing better care. Providers also face the added challenge of being constantly on the move. Fortunately, home health agency software is designed to automate many of the day-to-day activities professionals encounter - from completing clinicals to scheduling and billing. We have created this guide to help buyers better understand this software market and how to identify which systems will best meet their needs.
Here’s what we’ll cover:
It generally includes features typical of most electronic health records (EHRs) to streamline the day-to-day clinical operations of providers. More specifically, these systems have been designed to automate nearly every process needed in home care - ranging from clinicals, or point-of-care records to billing, scheduling, and accounting. Most systems are designed to take you through the Home Health Care Outcome & Assessment Information Set (OASIS) - while keeping patient data secure and HIPAA-compliant. Some home health systems offer unique features designed to meet the needs of specialty areas, such as physical therapy, occupational therapy, speech-language therapy, or others.
Before making the switch to Axxess AgencyCore in November 2011, Illinois-based MedPro Health Providers struggled to maintain visibility and control of agency operations, meet all Medicare compliance requirements and effectively handle billing needs. The agency sought a software solution that would help them resolve these issues while facilitating superior communication both internally and externally.
This case study highlights how AgencyCore helped the agency improve communication with patients and physicians, reduce billing issues and boost marketing efforts.
Read it here: ”Case Study: Axxess Helps Usher Home Healthcare into the Future.”
Advanced RehabTrust, a Denton, TX-based home health agency, found themselves bogged down by billing errors and lengthy, inefficient workflows. The agency embarked on a search for a comprehensive software system that is up-to-date with regulatory and compliance concerns, features efficient billing and streamlines daily processes. After researching other systems, Advanced RehabTrust implemented Kinnser’s Agency Manager in August 2010.
In this case study, discover how Kinnser helped the agency reduce costs, completely eliminate billing mistakes, increase productivity and provide higher quality patient care.
Read it here: ”Case Study: How Advanced RehabTrust Improved Quality of Care with Kinnser.”
When selecting a solution, buyers can choose to implement applications for specific tasks - known as standalone, best-of-breed home health care solutions. Or, they can go with an integrated system that has a full suite of tools to address all of their needs - such as accounting, billing, human resources, and more. Agencies also need to determine how they would like to access the system. For example, some systems are offered completely over the Internet as web based home health software systems. This is also referred to as a software-as-a-service (SaaS). These SaaS systems are typically offered in a pay-as-you-go monthly or annual subscription and are hosted and maintained by the vendor. Other vendors offer on-premise solutions where users install and run the system from a server at your agency. It’s important to note that many vendors today offer both SaaS and on-site systems.
|Point of Care||Assists in conducting and capturing information from OASIS assessments and in determining a Plan of Care. Helps with completing HCFA-485 forms, OBQI reports, and HHRG scoring. Stores notes from home aides, hospice, therapists, and information on patients’ vitals. Functions include internal messaging, medication interaction checks, mobile device and telephony support, and infusion therapy support. Also features signature capture, physician portal, ICD-9 database and HL-7 interface.|
|Billing||Home health billing software manages eligibility verification, claim scrubbing, and CMS-1500s. Includes case mix calculator and non-LUPA case adjustment. Functions include ERN posting and electronic remittances, secondary payer support, request for anticipated payment (RAP) support, collections management, billing services, and UB-04 support.|
|Scheduling||Home health scheduling software manages the process of scheduling patients to ensure accuracy of daily calendars. Features include conflict alerts and wait lists.|
|Accounting||Automates accounting procedures for agencies. Functions include payroll, general ledger, purchase orders, accounts payable, and inventory control. Also handles bank reconciliation, accounts receivable, fixed asset management, and budgeting / forecasting.|
|Human Resources (HR)||Assists in routine activities including health care provider background and security checks, tracking time and attendance, and payroll. Handles I-9 forms, certification tracking and review management.|
|Customer Relationship Management (CRM)||Helps coordinate care of patients across specialties, departments and locations, improving the impact of your referral program. Aids with correspondence related to wait lists for hospices with limited space and to donor management for organizations receiving charitable contributions.|
Before evaluating software and lining up a formal comparison of systems, you’ll want to make sure you know what type of buyer you are, and which home health software vendors meet your needs. We’ve found almost all buyers fall into one of the four categories listed below:
Buyers should keep the following trends in mind when researching software. How a vendor fits within these trends can affect its viability.