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Retail Management Software


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Epos Now logo
 
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
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Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
 
Lightspeed Retail logo
 
Lightspeed’s POS solutions, with hardware package and mobile extensions, help retailers craft incredible experiences across platforms and locations through inventory-management and detailed data on products, sales and customers.
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Lightspeed’s POS solutions, with hardware package and mobile extensions, help retailers craft incredible experiences across platforms and locations through inventory-management and detailed data on products, sales and customers.
 
COMCASH Retail ERP logo
 
COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
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COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
 
AmberPOS logo
 
The technology choice of hundreds of retailers in both Canada and the United States. We really like the advanced security features in the application, such as its support for biometric entry. Runs on Windows 2000 and above.
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The technology choice of hundreds of retailers in both Canada and the United States. We really like the advanced security features in the application, such as its support for biometric entry. Runs on Windows 2000 and above.
 
AIMsi logo
 
With point of sale, customer tracking and accounting features included, AIMsi is a complete retail management solution. The system is customizable with add-on modules for consignment and can be tailored to your companies’ needs.
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With point of sale, customer tracking and accounting features included, AIMsi is a complete retail management solution. The system is customizable with add-on modules for consignment and can be tailored to your companies’ needs.

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Springboard Retail logo
 
Springboard Retail was designed by retailers needing a POS solution for their multi-channel and multi-store enterprises. Its sleek interface is designed for both traditional devices and touch devices like iPads.
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Springboard Retail was designed by retailers needing a POS solution for their multi-channel and multi-store enterprises. Its sleek interface is designed for both traditional devices and touch devices like iPads.
 
NetSuite logo
 
This system integrates retail and supply chain operations to uncover the most effective inventory management levels. Netsuite is an online solution we recommend to mid-sized grocery stores with multiple locations.
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This system integrates retail and supply chain operations to uncover the most effective inventory management levels. Netsuite is an online solution we recommend to mid-sized grocery stores with multiple locations.
 
Quetzal POS logo
 
Quetzal is an integrated cloud-based, mobile point of sale (POS) solution that’s primarily deployed on iPad, but can operate offline if necessary. It’s suited for operators of apparel and footwear boutiques, but can also service... Read More
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Quetzal is an integrated cloud-based, mobile point of sale (POS) solution that’s primarily deployed on iPad, but can operate offline if necessary. It’s suited for operators of apparel and footwear boutiques, but can also service... Read More
 
Instore logo
 
Instore is a comprehensive iPad point of sale (POS) solution supporting small to midsize retailers. It offers essential features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business... Read More
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Instore is a comprehensive iPad point of sale (POS) solution supporting small to midsize retailers. It offers essential features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business... Read More
 
RetailSTAR logo
 
For over 20 years, Cam Commerce’s RetailSTAR has been a leader in the point-of-sale application market. Advanced marketing features such as email marketing and loyalty program management are included in the solution.
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For over 20 years, Cam Commerce’s RetailSTAR has been a leader in the point-of-sale application market. Advanced marketing features such as email marketing and loyalty program management are included in the solution.

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Smartwerks_USA logo
 
We like this solution because of its extensive accounting functionality. Smartwerks_USA is customizable and can help jewelers with all aspects of the sales process. Ideal for small to mid-sized businesses.
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We like this solution because of its extensive accounting functionality. Smartwerks_USA is customizable and can help jewelers with all aspects of the sales process. Ideal for small to mid-sized businesses.
 
Cash Register Express by pcAmerica logo
 
Cash Register Express (CRE) by pcAmerica is an integrated point of sale solution for retail stores and quick-service restaurants. CRE offers inventory management, customer loyalty, time cards, permission levels, advanced reporting,... Read More
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Cash Register Express (CRE) by pcAmerica is an integrated point of sale solution for retail stores and quick-service restaurants. CRE offers inventory management, customer loyalty, time cards, permission levels, advanced reporting,... Read More
 
ONsight POS logo
 
ONsight is a cloud-based point of sale (POS) solution suitable for grocery stores of all sizes. It offers a variety of features including warehouse management, merchandising, and allocation. The solution allows users to customize all... Read More
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ONsight is a cloud-based point of sale (POS) solution suitable for grocery stores of all sizes. It offers a variety of features including warehouse management, merchandising, and allocation. The solution allows users to customize all... Read More
 
Talech Register logo
 
Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More
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Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More
 
Cybex Enterprise Retail Suite logo
 
Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on information... Read More
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Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on information... Read More

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Agiliron logo
 
Offering a suite of applications to help streamline workflow and improve the sales process in retail, eCommerce, wholesale, and distribution, Agiliron can manage both in-store and mobile Point-of-Sale, scale easily to multi-stores,... Read More
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Offering a suite of applications to help streamline workflow and improve the sales process in retail, eCommerce, wholesale, and distribution, Agiliron can manage both in-store and mobile Point-of-Sale, scale easily to multi-stores,... Read More
 
CORESense logo
 
CORESense is an end-to-end, cloud-based Point of Sale and Retail Management System designed to address the specific needs of small to mid-size retailers. CORESense has been providing robust software solutions for more than 10 years,... Read More
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CORESense is an end-to-end, cloud-based Point of Sale and Retail Management System designed to address the specific needs of small to mid-size retailers. CORESense has been providing robust software solutions for more than 10 years,... Read More
 
EdgePOS logo
 
EdgePOS from SilverEdge LLC is a comprehensive, cloud-based point of sale program that integrates key features without significant out-of-pocket expenses. All of their packages include iPads or all-in-one touchscreens and accompanying... Read More
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EdgePOS from SilverEdge LLC is a comprehensive, cloud-based point of sale program that integrates key features without significant out-of-pocket expenses. All of their packages include iPads or all-in-one touchscreens and accompanying... Read More
 
Bepoz logo
 
Bepoz is a Software as a Service (SaaS)-based point-of-sale (POS) suite built for restaurant, retail and admissions businesses of any size. The program has multiple platform options and allows users to operate if network connections... Read More
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Bepoz is a Software as a Service (SaaS)-based point-of-sale (POS) suite built for restaurant, retail and admissions businesses of any size. The program has multiple platform options and allows users to operate if network connections... Read More
 
Acme Point of Sale logo
 
Acme Point of Sale by Total BusinessWare is a comprehensive Point of Sale solution for companies of any size - it can be used effectively on-premise by a single store with a single user, all the way up to a larger establishment with... Read More
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Acme Point of Sale by Total BusinessWare is a comprehensive Point of Sale solution for companies of any size - it can be used effectively on-premise by a single store with a single user, all the way up to a larger establishment with... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: June 14, 2017


From a technology perspective, it’s a glorious time to be a retailer. Even the most basic retail point of sale (POS) systems on the market today have evolved into full-fledged retail management systems. In fact, "retail management system" is probably a better name for today’s POS systems, given the many features they offer.

But what are the key features you should be looking for in a retail management solution? And what about all the other options, such as mobile devices and cloud-based deployment? There are no doubt a lot of decisions to be made. But don’t worry, we’re here to help. The goal of this retail management software guide is to help you get a snapshot of what’s in the market so you can determine the best system for your business.

Here’s what we'll cover:

What Are the Common Features of Retail Software?
What Are the Benefits of Adopting Retail Software?
Essential Hardware for In-Store Retail Management Systems
Retail Management Software Tips for New Buyers
Recent Events You Should Know About

Common Features of Retail Software

There are some core features that all retail management systems offer. The complexity and breadth of these features varies between systems, but in some capacity, a retail management system should offer the following five features:

Core Retail Management Software Features

POS/Transaction automation Automates the assignment of prices to items at checkout and processes payments. Mitigates some human error from cashiers. Adjusts inventory levels accordingly.
Inventory management Tracks inventory levels and makes real-time adjustments as products are purchased. Alerts retailers when stock amounts drop to defined level. Allows for more efficient and detailed organization of inventory. Offers reports on inventory movement to spot trends.
Reporting and analytics Records and analyzes sales data and business performance and turns it into easily understood reports and dashboards. Incorporates inventory figures as well as other expenses to provide accurate snapshot of revenue leaks or opportunities.
Retail customer relationship management (CRM) Stores customer information and purchase history. Enables retailers to track contact information, key dates such as birthdays and anniversaries and preferred items to market to customers.
Employee management Completes tasks such as shift scheduling. Often provides ability to clock in and out. Keeps track of employees’ hours for payroll. Can also assign sales commissions.

For single-store retailers, a retail management system offering these core features is likely more than enough power to get you going.

For retailers with an online store or more than one brick-and-mortar location, there are some extra features you might want to consider folding into your retail management system. These additional feature could include:

Advanced Retail Management Features

Merchandise management Enables in-depth structure and organization of inventory management, often broken into assigned stock keeping units (SKUs). Provides analytics for pinpointing purchasing trends. Interacts between multiple stores to create one master merchandise repository.
Warehouse management Automates the tracking, locating and management of inventory within a warehouse. Commonly includes capabilities such as positioning/locating system for products, order receiving and invoice management.
Business intelligence Similar to the retail reporting and analytics capabilities of a POS system, but with increased detail to accommodate larger businesses, e.g., multi-store data integration and analysis.

Benefits of Adopting Retail Software

A properly implemented retail management system should help business owners drive more sales, better manage inventory, efficiently direct employees and get back more time in the day due to process automations.

More specifically, the benefits of using a retail management solution include:

Increased efficiency at checkout. Perhaps the most important benefit of retail software is the improvement at the point of transaction for both employees and customers. Retail systems integrate with credit card processors, cash drawers, digital displays, receipt printers and barcode scanners to minimize transaction completion times.

Improved inventory and merchandise management. As you and your retailer peers know, maintaining proper inventory levels is a delicate dance. This is especially difficult with little or no software support for tracking and controlling inventory. Insights gained from inventory and merchandise management features provide unparalleled transparency for managing stock levels. For example, you can set up automatic ordering so that when stock levels reach defined levels, orders automatically go out to vendors for restocking.

Actionable customer management insights. Retail CRM applications enable you to learn about and track customers, so you can offer more personalized interactions. Customer databases that house purchase histories, contact information and even loyalty program profiles allow for targeted emails and other marketing promotions. Developing a strong repeat customer base is often dependent upon the effectiveness of your CRM.

Overall increased efficiency and transparency into business. Retail management software eliminates much of the grueling time spent completing tedious manual processes. This gives you time back to spend deepening relationships with customers, monitoring and training employees and optimizing inventory and business performance.

Essential Hardware for In-Store Retail Management Systems

In our breakdown of what exactly a POS system is, we outline some key hardware features that should not be overlooked. These same must-have tools apply to new retail management software as well. Don’t let consideration for the following retail hardware slip through the cracks:

Crucial POS Hardware Components

Hardware components necessary for a retail software system

 

If you’re looking to upgrade from a POS to a system with more retail management features, you likely already have most of this hardware. If so, you’ll want to make sure any existing hardware is compatible with a new retail management solution.

If this is your first system, you need to get all of these pieces in place.

Retail Management Software Tips for New Buyers

When it comes to reviewing and choosing your new retail management system, the many considerations and options can make it a daunting task. Our survey of software buyers (from a variety of industries) uncovered some effective, commonly-used tactics that work best for building a case and making a decision between systems. The most recommended methods from the survey include:

  • Research what’s available in the market. Begin by building a baseline understanding of what the market looks like in terms of common features, additional applications, prices, deployment models etc. Keep an eye out for industry terms or jargon that you’ll need to understand when working with vendors. Software provider websites are a good resource for this initial research.
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  • Define and prioritize your business needs. Make a detailed list of what you want your new system to accomplish. Begin by gathering common pain points of current software or processes. Task managers with reaching out to employees to learn what would make their roles easier. Create a formal needs document you can share with vendors to keep the scope of conversation focused on your specific requirements.
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  • Evaluate solutions based on demos and user reviews. Consulting retail software reviews is a fantastic way to start evaluating and eliminating specific systems from the running. Once you’ve narrowed down your choices to a list of three to five systems, you can start participating in software demos to get a snapshot of the different solutions in action and assess the usability and functionality firsthand.

Recent Events You Should Know About

Shift in fraud liability with EMV payment standard. After the deadline set in late 2015, the liability for covering fraudulent charges has shifted from banks and card issuers to those retailers that are not compliant. For retailers with significant average transaction amounts ($100+), it’s important to ensure your payment process meets the EMV standard.

Adoption of beacon technology still on the rise. Beacon technology has been around for a while. Macy’s, Target and GameStop rolled out beacon technology-based projects between 2014 and 2015. The number of beacons in the retail marketplace are continuing to grow and retailers could have around 3.5 million active beacons working in their stores by 2018.

Free Download:
Retail Software Pricing Guide

Free Download:
Retail Software Feature Checklist

 

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