--- title: "Best Restaurant CRM Software - 2026 Reviews & Pricing" description: "Find the best Restaurant CRM Software for your organization. Compare top Restaurant CRM Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/retail/restaurant-crm-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Restaurant CRM Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Restaurant CRM Software of 2026 Updated October 22, 2026 ## Restaurant CRM FAQs Software Advice advisors had 12 conversations with buyers about Restaurant CRM software between January 2025 and July 2026. These are the questions that came up most. - How do I choose the right Restaurant CRM software for my business? Choosing the right restaurant customer relationship management (CRM) software often comes down to finding options that combine guest management with integrated point of sale (POS) features, since buyers frequently tell our advisors that handling payments and daily transactions in one system is a must-have. Many buyers also look for software that connects with their existing POS setup and can be easily implemented by small teams, focusing more on practical features than on deployment method. - What should businesses watch out for when choosing Restaurant CRM software? Advisor-call conversations show that buyers in the Restaurants industry often watch for how well a restaurant customer relationship management (CRM) tool connects with their existing point of sale (POS) system. Most buyers are small businesses, so easy setup and payment processing are common requirements. Conversations also show that deployment preferences are rarely specified, with buyers focusing more on features than on whether the tool is cloud-based or installed on-site. Answer based on 5 advisor calls - What is the difference between Restaurant CRM software and a general CRM? Restaurant CRM software differs from general customer relationship management (CRM) systems by including restaurant-specific tools like integrated point of sale (POS) functions, which buyers we've talked to see as essential for handling payments and daily transactions. While general CRM systems focus more on features like contact management, lead tracking, and sales automation, buyers frequently mention that restaurant CRM options are chosen for their ability to combine guest relationship management with the operational needs unique to restaurants, such as processing orders and payments directly within the system. Answer based on 5 advisor calls - What features should Restaurant CRM software include? According to our advisors, buyers say a must-have feature for restaurant customer relationship management (CRM) software is point of sale (POS) capability to accept and process payments. POS features let restaurants handle both the hardware and software side of customer transactions in one system. Answer based on 5 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 137 results ### Compare Products Showing 1 - 25 of 137 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Clover](/retail/clover-profile/) - Overall rating: 3.8/5 - Reviews: 586 - Best for: Popular - Free trial: Available - Free demo: Not available #### Overview Clover is a POS system designed to help small businesses streamline their operations. The system offers a range of features, including payment processing, inventory management, [Read more](/retail/clover-profile/) ##### What users love - Versatile payment acceptance options - Customizable and modern interface - Simple learning and daily operation ##### To take in mind - Slow and unhelpful support experiences - Expensive hardware and add-ons - Sales tracking and limitations issues #### Features ##### Best rated features - API: 5/5 - Access Controls/Permissions: 5/5 - Sales Tax Management: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Retail POS: 1/5 - Retail Management: 1.2/5 - Returns Tracking: 1.3/5 - For Salons and Spas: 1.5/5 [See all features](/retail/clover-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/retail/clover-profile/#pricing-and-plans) --- ### [Toast POS](/retail/toast-pos-profile/) - Overall rating: 4.1/5 - Reviews: 554 - Starting price: $69.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview Toast POS is a cloud-based restaurant point of sale system built specifically for the food service industry. It serves restaurants of every service model — quick service, fast [Read more](/retail/toast-pos-profile/) ##### What users love - Highly customizable user experience - Quick learning and onboarding - Streamlined staff operations ##### To take in mind - Inconsistent and slow support response - Limitations for restaurant workflows - Connectivity and outage problems #### Features ##### Best rated features - Real-Time Reporting: 5/5 - Access Controls/Permissions: 5/5 - SMS Messaging: 5/5 - Real-Time Analytics: 5/5 ##### Worst rated features - Delivery Management: 1.7/5 - Reservations Management: 2/5 - Wait List Management: 2/5 [See all features](/retail/toast-pos-profile/#key-features) --- ### [Epos Now](/retail/epos-now-profile/) - Overall rating: 3.8/5 - Reviews: 730 - Starting price: $349.00one time - Free trial: Not available - Free demo: Not available #### Overview Epos Now POS systems are an effective business management, sales, and payment solution for single-site, multi-site, and online businesses. Popular with retailers and hospitality [Read more](/retail/epos-now-profile/) ##### What users love - Intuitive interface for all users - Streamlined staff operations - Accessible training and onboarding ##### To take in mind - Slow and unresponsive service - Long waits and inconsistent help - Unexpected and recurring charges #### Features ##### Best rated features - Customer History: 5/5 - User Management: 5/5 - Time Clock: 5/5 - Reservations Management: 5/5 ##### Worst rated features - PCI Compliance: 1/5 - Ordering Automation: 1/5 - Point of Sale (POS) Integration: 1/5 - In-Person Payments: 1/5 [See all features](/retail/epos-now-profile/#key-features) --- ### [Rezku POS](/retail/rezku-profile/) - Overall rating: 4.7/5 - Reviews: 42 - Starting price: $49.00/month - Free trial: Available - Free demo: Not available #### Overview Rezku is the premier POS, used by successful restaurants, bars and pizzerias to compete at a higher level, earn new business and eliminate headaches. Rezku comes complete with [Read more](/retail/rezku-profile/) #### Features ##### Best rated features - Cash Management: 5/5 - Customizable Branding: 5/5 - Online Ordering: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - Reporting & Statistics: 4/5 - Discount Management: 4/5 - Sales Trend Analysis: 4/5 [See all features](/retail/rezku-profile/#key-features) #### Pricing ##### Starter - Price: $49.00/month - Starting at just $49. Perfect for small restaurants, bars and food trucks. Rezku makes it easy to [See full pricing details](/retail/rezku-profile/#pricing-and-plans) --- ### [LS Retail](/hotel-management/ls-central-profile/) - Overall rating: 4.3/5 - Reviews: 125 - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview Running a retail or hospitality business today means balancing endless moving parts: changing customer expectations, new sales channels, growing product ranges, and pressure to [Read more](/hotel-management/ls-central-profile/) #### Features ##### Best rated features - Payment Processing: 5/5 - Gift Card Management: 5/5 - Discount Management: 5/5 - Retail Management: 5/5 ##### Worst rated features - Commission Management: 3/5 - Pricing Management: 3.5/5 - Sales Reports: 3.7/5 - Purchase Order Management: 4/5 [See all features](/hotel-management/ls-central-profile/#key-features) --- ### [NetSuite](/accounting/netsuite-financials-accounting-software-profile/) - Overall rating: 4.2/5 - Reviews: 2,081 - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview NetSuite is an AI-powered cloud-based business management suite that incorporates ERP, financial management, CRM and eCommerce functionalities into a unified platform, helping [Read more](/accounting/netsuite-financials-accounting-software-profile/) ##### What users love - Deep system tailoring options - Comprehensive and scalable functionality - Centralized financial operations platform ##### To take in mind - Steep learning curve and complexity - Complex and rigid reporting tools - Slow and inconsistent support experience #### Features ##### Best rated features - "What If" Scenarios: 5/5 - Aging Tracking: 5/5 - Vendor Master Data Management: 5/5 - Import/Export Management: 5/5 [See all features](/accounting/netsuite-financials-accounting-software-profile/#key-features) --- ### [HungerRush](/retail/hungerrush360-profile/) - Overall rating: 4.1/5 - Reviews: 76 - Free trial: Not available - Free demo: Not available #### Overview HungerRush is a leading provider of integrated restaurant technology solutions, serving restaurants of all sizes and cuisines. The flagship POS platform is a comprehensive [Read more](/retail/hungerrush360-profile/) #### Features ##### Best rated features - Real-Time Reporting: 5/5 - Loyalty Program: 5/5 - Customizable Branding: 5/5 - Delivery Estimate: 5/5 [See all features](/retail/hungerrush360-profile/#key-features) --- ### [Restroworks](/product/77505-Restroworks/) - Overall rating: 4.9/5 - Reviews: 698 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Restroworks is a cloud-based enterprise restaurant management platform trusted by 25,000+ restaurants across global markets. Purpose-built for multi-format restaurant [Read more](/product/77505-Restroworks/) #### Features ##### Best rated features - Contact Database: 5/5 - Customizable Reports: 5/5 - Real-Time Notifications: 5/5 - Point of Sale (POS) Integration: 5/5 ##### Worst rated features - Time Clock: 3/5 - Activity Dashboard: 3/5 - Employee Management: 3/5 [See all features](/product/77505-Restroworks/#key-features) --- ### [Loyverse POS](/retail/loyverse-profile/) - Overall rating: 4.8/5 - Reviews: 458 - Starting price: $0.01/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Loyverse POS is a cloud-based, mobile point-of-sale solution aimed at small retail, restaurant and salon establishments. With this software, users can manage inventory, visualize [Read more](/retail/loyverse-profile/) #### Features ##### Best rated features - Touch Screen: 5/5 - CRM: 5/5 - Rewards Management: 5/5 - Order Entry: 5/5 ##### Worst rated features - Tips Management: 1/5 - Delivery Management: 1/5 - Discount Management: 3/5 [See all features](/retail/loyverse-profile/#key-features) #### Pricing ##### Basic - Price: $0.01/month [See full pricing details](/retail/loyverse-profile/#pricing-and-plans) --- ### [Routific](/retail/routific-profile/) - Overall rating: 4.9/5 - Reviews: 144 - Starting price: $0.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Routific helps local delivery businesses plan, dispatch and track routes in one place. Its route optimization engine builds clean, driver-friendly routes with no criss-crossing and [Read more](/retail/routific-profile/) #### Features ##### Best rated features - Electronic Signature: 5/5 - SMS Messaging: 5/5 - Alerts/Notifications: 5/5 - Multi-Location: 5/5 ##### Worst rated features - Mobile Signature Capture: 3/5 [See all features](/retail/routific-profile/#key-features) #### Pricing ##### Tier 1 - Price: $150.00/month - Flat fee per month, with per-order pricing and volume discounts for maximum flexibility: 100 to ##### Free Forever - Price: $0.00/month - Free up to 100 orders a month. After that, subscriptions start at $150 a month. All plans [See full pricing details](/retail/routific-profile/#pricing-and-plans) --- ### [Square Point of Sale](/retail/square-point-of-sale-profile/) - Overall rating: 4.6/5 - Reviews: 3,042 - Starting price: $0.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Square Point of Sale is a cloud-based system designed to process payments and manage business operations across various industries. It serves food and beverage establishments, [Read more](/retail/square-point-of-sale-profile/) ##### What users love - Intuitive interface and setup - Versatile payment acceptance options - Flexible sales and reporting tools ##### To take in mind - High and accumulating transaction fees - Limited and slow customer assistance - Challenges with account holds and reporting #### Features ##### Best rated features - Price/Margin Management: 5/5 - CRM: 5/5 - Transaction History: 5/5 - Separate Checks: 5/5 ##### Worst rated features - Delivery Management: 3/5 - Email Marketing: 3/5 [See all features](/retail/square-point-of-sale-profile/#key-features) #### Pricing ##### Square Free - Price: $0.00/month - The essentials your business needs to sell in-person, online, over the phone, or out in the field. ##### Square Plus - Price: $49.00/month - A full suite of features built specifically for food, retail, and appointment-based businesses. ##### Square Premium - Price: $149.00/month - Our most advanced capabilities backed by 24/7 support. Built to streamline operations and help you [See full pricing details](/retail/square-point-of-sale-profile/#pricing-and-plans) --- ### [CAKE POS](/retail/cake-pos-profile/) - Overall rating: 4.6/5 - Reviews: 522 - Starting price: $69.00/month - Best for: Order Entry - Free trial: Not available - Free demo: Not available #### Overview CAKE provides a comprehensive and easy-to-use POS designed specifically for restaurants. The software benefits independent restaurant owners who want to replace their current POS [Read more](/retail/cake-pos-profile/) ##### What users love - Responsive and reliable assistance - Intuitive and user-friendly interface - Comprehensive and customizable reporting ##### To take in mind - Processing delays and limitations - Complex fees and payment restrictions #### Features ##### Best rated features - Third-Party Integrations: 5/5 - Alerts/Notifications: 5/5 - Real-Time Data: 5/5 - Real-Time Updates: 5/5 ##### Worst rated features - Reservations Management: 1/5 - Order Tracking: 1/5 [See all features](/retail/cake-pos-profile/#key-features) --- ### [Poster POS](/retail/poster-profile/) - Overall rating: 4.9/5 - Reviews: 70 - Starting price: $29.00/month - Free trial: Available - Free demo: Not available #### Overview Poster is a cloud-based mobile point of sale (POS) and inventory management solution for food service industry. The inventory management application can alert users when they are [Read more](/retail/poster-profile/) #### Features ##### Best rated features - Order Entry: 5/5 - Sales Order Management: 5/5 - Access Controls/Permissions: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Barcode/Ticket Scanning: 3/5 - Reservations Management: 3/5 [See all features](/retail/poster-profile/#key-features) #### Pricing ##### Mini - Coffee Shop - Price: $29.00/month - First 15 days are free. ##### Business - Cafe, Bar - Price: $49.00/month - First 15 days are free. ##### Pro - Restaurant - Price: $69.00/month - First 15 days are free. [See full pricing details](/retail/poster-profile/#pricing-and-plans) --- ### [CashFootprint Point-of-Sale](/retail/cashfootprint-professional-profile/) - Overall rating: 4.8/5 - Reviews: 74 - Starting price: $99.00one time - Free trial: Available - Free demo: Not available #### Overview CashFootprint is a retail management solution that offers point of sale (POS), inventory management, customer management, loyalty programs and reporting. The solution helps small [Read more](/retail/cashfootprint-professional-profile/) #### Features ##### Best rated features - Sales Reports: 5/5 - Customer Accounts: 5/5 - Point of Sale (POS): 5/5 - Returns Tracking: 5/5 [See all features](/retail/cashfootprint-professional-profile/#key-features) #### Pricing ##### Download only - Price: $99.00one time - One-time purchase. No monthly fees, ever. Standard edition: $99 for core POS, inventory, and [See full pricing details](/retail/cashfootprint-professional-profile/#pricing-and-plans) --- ### [Flipdish](/retail/flipdish-profile/) - Overall rating: 4.8/5 - Reviews: 113 - Starting price: $99.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview Flipdish is an all-in-one restaurant POS and restaurant management system powering thousands of restaurants and takeaways around the world. Streamline operations with an intuitive [Read more](/retail/flipdish-profile/) #### Features ##### Best rated features - Multi-Location: 5/5 - Electronic Payments: 5/5 - Online Payments: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - Restaurant POS: 1/5 - For Restaurants: 1/5 - Mobile Access: 1/5 - Forecasting: 1/5 [See all features](/retail/flipdish-profile/#key-features) --- ### [Route4Me](/fleet-management/route4me-profile/) - Overall rating: 4.5/5 - Reviews: 415 - Best for: Small businesses - Free trial: Not available - Free demo: Available #### Overview Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to [Read more](/fleet-management/route4me-profile/) ##### What users love - Efficient and flexible route planning - Responsive and helpful support team - Intuitive and user-friendly interface ##### To take in mind - Cumbersome address input and editing #### Features ##### Best rated features - API: 5/5 - Technician Management: 5/5 - Fleet Management: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Online Ordering: 2/5 - Electronic Signature: 2.3/5 - CRM: 2.3/5 - Barcoding/RFID: 3/5 [See all features](/fleet-management/route4me-profile/#key-features) #### Pricing ##### Route Optimization - Price: Custom - Pricing available upon request ##### Business Optimization - Price: Custom - Pricing available upon request ##### Enterprise Optimization - Price: Custom - Pricing available upon request [See full pricing details](/fleet-management/route4me-profile/#pricing-and-plans) --- ### [OnnaWay](/fleet-management/onnaway-profile/) - Overall rating: 4.8/5 - Reviews: 47 - Starting price: $197.00/month - Free trial: Not available - Free demo: Not available #### Overview OnnaWay is a delivery management solution designed to help businesses of all sizes receive online orders, track drivers’ locations, handle payment operations and more. It enables [Read more](/fleet-management/onnaway-profile/) #### Features ##### Best rated features - Delivery Tracking: 5/5 - Driver Management: 4/5 [See all features](/fleet-management/onnaway-profile/#key-features) --- ### [WooPOS](/inventory-management/woo-pos-profile/) - Overall rating: 4.6/5 - Reviews: 185 - Starting price: $99.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview WooPOS is a Windows-based and Hybrid solution that helps small to midsize businesses in the retail industry manage inventory and streamline point-of-sale operations. The [Read more](/inventory-management/woo-pos-profile/) #### Features ##### Best rated features - Cost Tracking: 5/5 - Order Tracking: 5/5 - Electronic Signature: 5/5 - Supplier Management: 5/5 ##### Worst rated features - Pricing Management: 3.5/5 - Retail Management: 3.5/5 - Gift Card Management: 4/5 [See all features](/inventory-management/woo-pos-profile/#key-features) #### Pricing ##### Device - Price: $99.00/month - The plan is per device. It is $99 per computer. ##### Growth - Price: $179.00/month - The plan is for 5 users. It is $35.8 per extra user. ##### Enterprise - Price: $289.00/month - The plan is for 10 users. It is $28.9 per extra user. [See full pricing details](/inventory-management/woo-pos-profile/#pricing-and-plans) --- ### [Yelp Guest Manager](/retail/yelp-reservations-profile/) - Overall rating: 4.5/5 - Reviews: 336 - Starting price: $99.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together [Read more](/retail/yelp-reservations-profile/) #### Features ##### Best rated features - Online Payments: 5/5 - Multi-Location: 4.8/5 - Point of Sale (POS) Integration: 4.8/5 - SMS Messaging: 4.8/5 [See all features](/retail/yelp-reservations-profile/#key-features) --- ### [Acumatica Cloud ERP](/manufacturing/acumatica-manufacturing-profile/) - Overall rating: 4.4/5 - Reviews: 243 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Acumatica Cloud ERP is a comprehensive business management system. It caters to a variety of industries, such as finance, manufacturing, construction, distribution, and retail, [Read more](/manufacturing/acumatica-manufacturing-profile/) ##### What users love - Flexible customization for workflows - Robust third-party integrations support - User-friendly and intuitive interface ##### To take in mind - Significant costs for small businesses #### Features ##### Best rated features - Inventory Auditing: 5/5 - Project Accounting: 5/5 - Multi-Company: 5/5 - Manufacturing Planning: 5/5 [See all features](/manufacturing/acumatica-manufacturing-profile/#key-features) --- ### [Infrasys POS](/product/95240-Infrasys-POS/) - Overall rating: 4.7/5 - Reviews: 35 - Free trial: Not available - Free demo: Not available #### Overview Infrasys POS is a restaurant management solution that helps hospitality businesses manage orders, menus, sitting arrangements, and other operation via a unified portal. The [Read more](/product/95240-Infrasys-POS/) #### Features ##### Best rated features - Order Tracking: 5/5 - Customer Accounts: 5/5 - Employee Management: 5/5 - Retail POS: 5/5 ##### Worst rated features - eCommerce Management: 4/5 - Gift Card Management: 4/5 - Table Management: 4/5 [See all features](/product/95240-Infrasys-POS/#key-features) --- ### [TastyIgniter](/retail/tastyigniter-profile/) - Overall rating: 4.6/5 - Reviews: 59 - Free trial: Not available - Free demo: Not available #### Overview TastyIgniter is an open-source online ordering and food delivery software that helps restaurants manage online reservations and streamline point-of-sale operations. Using its table [Read more](/retail/tastyigniter-profile/) #### Features ##### Best rated features - Activity Dashboard: 5/5 - Customer History: 5/5 - For Restaurants: 5/5 - Stock Management: 5/5 ##### Worst rated features - Loyalty Program: 3.3/5 - Food Delivery Dispatching: 3.3/5 - Reporting & Statistics: 3.4/5 - Third-Party Integrations: 3.5/5 [See all features](/retail/tastyigniter-profile/#key-features) --- ### [GloriaFood](/retail/gloriafood-profile/) - Overall rating: 4.6/5 - Reviews: 68 - Starting price: $0.00 - Free trial: Not available - Free demo: Not available #### Overview GloriaFood is a powerful, user-friendly restaurant ecosystem, providing a high-end POS system that simplifies your in-store and online operations. With features like QR menu [Read more](/retail/gloriafood-profile/) #### Features ##### Best rated features - Delivery Tracking: 5/5 - Multi-Location: 5/5 - Sales Reports: 5/5 - Discount Management: 5/5 ##### Worst rated features - Table Management: 1/5 - Third-Party Integrations: 2.3/5 - API: 3/5 - Delivery Management: 3.5/5 [See all features](/retail/gloriafood-profile/#key-features) --- ### [Aravenda Consignment Software](/retail/resale-global-profile/) - Overall rating: 4.9/5 - Reviews: 19 - Starting price: $289.00/month - Free trial: Available - Free demo: Not available #### Overview Aravenda is a cloud-based consignment management software that enables resale businesses of all sizes to create, run and manage custom eCommerce stores leveraging the power of AI [Read more](/retail/resale-global-profile/) #### Features ##### Best rated features - eCommerce Management: 5/5 - Purchase Order Management: 5/5 - Returns Management: 5/5 - Point of Sale (POS): 4.8/5 ##### Worst rated features - Data Import/Export: 2/5 - Reporting & Statistics: 3.5/5 - Credit Card Processing: 4/5 [See all features](/retail/resale-global-profile/#key-features) #### Pricing ##### Basic - Price: $289.00/month - Take your local store local for less than $10 a day. ##### Annual - 20% off monthly - - Price: $2,775.00/year - Annual pricing is like getting 3 months free! [See full pricing details](/retail/resale-global-profile/#pricing-and-plans) --- ### [UpMenu](/retail/upmenu-profile/) - Overall rating: 4.9/5 - Reviews: 14 - Starting price: $49.00/month - Free trial: Available - Free demo: Not available #### Overview UpMenu is an online ordering system that allows restaurant customers to order food directly from the website. In addition, each restaurant can run its own mobile application, which [Read more](/retail/upmenu-profile/) #### Features ##### Best rated features - For Restaurants: 5/5 - Reporting/Analytics: 5/5 - Discount Management: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - API: 1/5 - Customizable Reports: 2/5 - Third-Party Integrations: 3.5/5 - Employee Management: 4/5 [See all features](/retail/upmenu-profile/#key-features) #### Pricing ##### Basic - Price: $49.00/month [See full pricing details](/retail/upmenu-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/retail/restaurant-crm-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/retail/restaurant-crm-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/retail/restaurant-crm-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/retail/restaurant-crm-comparison/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/retail/restaurant-crm-comparison/?__ai_markdown=true&page=6) ## Popular Comparisons [ Epos Now vs Square Point of Sale ](https://www.softwareadvice.com/retail/epos-now-profile/vs/square-point-of-sale/)[ Odoo vs NetSuite ](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/odoo/)[ Toast POS vs Restroworks ](https://www.softwareadvice.com/compare/4997-toast-pos/vs/77505-Restroworks/)[ Clover vs CAKE POS ](https://www.softwareadvice.com/retail/cake-pos-profile/vs/clover/)[ SpotOn vs TouchBistro ](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/touchbistro/)[ Lavu vs Lightspeed Restaurant ](https://www.softwareadvice.com/retail/lavu-profile/vs/lightspeed-restaurant/) ## Your Guide to Top Restaurant CRM Software, October 2022 Software Advice uses reviews from real software users to highlight the top-rated Restaurant CRM products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) - [CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/) - [SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) - [Lightspeed Restaurant](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/) - [Gofrugal](https://www.softwareadvice.com/retail/gofrugal-pos-profile/) - [Lavu POS](https://www.softwareadvice.com/retail/lavu-profile/) - [Clover](https://www.softwareadvice.com/retail/clover-profile/) - [Harbortouch POS](https://www.softwareadvice.com/retail/harbortouch-profile/) - [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) - [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) - [TouchBistro](https://www.softwareadvice.com/retail/touchbistro-profile/) - [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. In the restaurant business, growing your customer base is important, but it isn't the ultimate prize. The real prize is your list of regular patrons, which you must constantly try to expand by turning new patrons into repeat customers. Sure, your food plays a big role here, but technology can also help. According to Toast's [2017 Restaurant Technology report](https://pos.toasttab.com/resources/restaurant-technology-industry-report), 95% of restaurateurs agree that technology improves their business' efficiency. Regardless of the format—quick-service restaurant (QSR) or fine dining, a chain or a stand-alone establishment—restaurant customer relationship management (CRM) tools can change how you engage with your customers. These solutions allow you to personalize customer interactions, roll out customer outreach and loyalty programs, and integrate with third-party aggregators to expand market reach. Interested? We'll help you learn more about restaurant CRMs and what you should consider while evaluating options. In this buyer's guide, we'll cover: [What is restaurant CRM software?](#WhatisrestaurantCRMsoftware) [Common features of restaurant CRM software](#CommonfeaturesofrestaurantCRMsoftware) [What type of buyer are you?](#Whattypeofbuyerareyou) [Benefits of having a restaurant CRM](#BenefitsofhavingarestaurantCRM) [Market trends to understand](#Markettrendstounderstand) ## What is restaurant CRM software? Restaurant CRM software helps restaurant managers and owners maintain a centralized database of information on customers who have visited a restaurant or have ordered online. Restaurants of all categories and size can use this data for marketing and sales promotions, email or social media campaigns, and to support loyalty programs. This type of software offers standardized communication templates, workflows, and automated processes, which make it easier for users to regularly interact with customers and share personalized offers and updates. Restaurant CRMs also incorporate functionality for table reservations and online ordering (through a restaurant website or third-party platforms). They can also track customer orders and preferences and record details such as allergies, milestones (e.g., birthdays), and past order suggestions to allow restaurants provide personalized offers and services to customers. _Customer information dashboard in Eatapp Restaurant CRM (_[Source](https://restaurant.eatapp.co/crm-restaurants)_)_ ## Benefits of a restaurant CRM There are many benefits of using a restaurant CRM. Here's a look at the most notable: - **Improved customer connections:** A CRM helps you reach out to your customers through personalized email marketing campaigns, which are equally vital for multibranch QSRs and single-location establishments. - **Ease of rolling out loyalty and discount programs:** With a restaurant CRM, you can leverage your customers' preferences to create customized loyalty and discount programs to improve customer retention. You can also track the success of your ad campaigns with dashboard views. - **Integrations with with mobile apps and popular ordering websites.** A majority of customers now order food and make reservations through third-party apps and websites. CRMs specifically designed for restaurants usually offer integration with these apps. ## Common features of restaurant CRM software Here are the important features to look for when choosing your restaurant CRM software: | Feature | Description | | --- | --- | | Centralized customer information dashboard | The core of a restaurant CRM, customer information includes customer name, contact details, and past transaction history. It can also include milestone dates such as a customer's birthday and anniversary, as well as preferences, allergies, or health warnings. | | Email and SMS marketing | Marketing emails and mobile messages can be formatted using built-in templates, personalized, and scheduled for every customer. | | Single-view performance dashboard | Most restaurant CRMs provide a single dashboard view of sales and customer statistics, including daily revenue. | | Online table reservation system | Some CRMs allow customers to make reservations through third-party apps and websites | | Social media and online marketing | Integrations with social media platforms help in rolling out marketing campaigns across multiple platforms, all from within a central dashboard. Offers can be announced to all existing followers and their connections quickly and conveniently. | | Loyalty rewards and benefits program | Restaurant CRM tools come with modules for loyalty rewards and benefits programs that are instrumental for enhancing customer retention. | --- ## What type of buyer are you? You need restaurant CRM software if you own or manage any of the following: - **Food truck or independent restaurant:** Outlets operating out of a single location looking to gain competitive edge with customer retention and brand loyalty will benefit from centralized customer information database that can be used for easier and quicker marketing campaign creation. Constant communication with customers makes brand promotion more effective, increasing customer recall. - **Multibranch restaurant:** Multiple-location restaurants or food and beverage establishments look for full-featured CRM software to communicate their promotions and offers to increase customer footfall and enhance customer engagement and retention. - **Franchised chain:** Franchised chains find restaurant CRM software's social media and online marketing feature useful to establish and expand their online presence. ## Market trends to understand **Data analytics for hyper-customization:** Big data and analytics are becoming pervasive, and restaurateurs [are increasingly using transactional data](https://www.manthan.com/blogs/10-ways-analytics-is-changing-restaurant-business/) and order histories to hyper-customize their services. Hyper-customization is a rapidly growing trend that allows restaurateurs to understand their customers better, improve the overall customer experience, and retain more customers. **Growth of mobile ordering and payments.** The surge in food ordering via smartphones and the rise in mobile payments have made mobile-ready CRMs a must-have for a growing customer base. Mobile payments grew by [75% in 2017](https://www.nrn.com/operations/restaurant-mobile-payments-hit-tipping-point-2017), and the trend will only continue to grow. \_Note: \_The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.\_\_ ### Related Restaurant CRM Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) - [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/)